Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

618 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


RW
Roher W.
San Diego, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Roher said the staff is easy to work with and they were honest about not finding the issue. They provided helpful advice on things to do in the future.
This review was collected via phone interview by Customer Research Inc.

DV
DANIEL V.
San Diego, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Great place to get your vehicle repaired
Great staff, answer all questions about what needs to be done in a language you can understand. Fair pricing and quality work. Have had both of my vehicles worked on with great results. It's hard to find a good and trustworthy mechanic this days but this is a shop I trust %100!

NR
NATE R.
San Diego, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
treated like family if your family included great, honest, diligent, totally professional mechanics.
Bob Brown and extended family of car care professionals make you feel like things are right in the world. Showing up at 7:30 in the morning and having the place already bustling with cars being cared for and people stopping by to show off their show quality cars reminds me of how much these people love cars and how dedicated they are to service. I marvel as Bob, Caroline, and family know me and my car, don't need me to remind them of my name, and remember exactly what was discussed and needs to be attended to. I feel like family at Bob Brown, like family if my family included great, honest, diligent, totally professional mechanics. And I only go there, on average, twice a year! Bob may be using turmeric or other brain food supplements, I don't know, but I can say that his memory is remarkable. Trust them with your car, you will be happy that you did.

GL
GWEN L.
Carlsbad, CA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018
Reliable, honest, fair prices, efficient, good communications
My 2006 car has 200K + miles. Bob gets work done when needed (no run around). The prices are fair, and repair/maintenance are excellent. A mechanic that I can trust is a rare find. Meet Bob and find out for yourself.

HG
Heather G.
San Diego, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Spoke with Joe. He said the job was done exactly the way it would be done, and quickly.
This review was collected via phone interview by Customer Research Inc.

MF
MARY LOU F.
La Mesa, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Outstanding service T
Thanks for once again helping me out when I most needed it. Mary Lou Finley

JM
John M.
California
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
John said the service was fast, the staff was friendly and the pricing was reasonable.
This review was collected via phone interview by Customer Research Inc.

MD
MARY D.
San Diego, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
2 year update on 2004 Toyota Rav at 132,000 miles. O2 sensor replaced really perked up energy and gives smooth driving. The investment pays off for Toyota at Bob Brown's.
02 sensor replaced, though expensive really increased energy and oil change, brake check all made 132,000 mile Toyota fun and safe to drive!

RS
Ron S.
San Diego, CA
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Ron said the staff go out of their way as much as possible. If there's a problem, he'll try and take care of it. The employees are great too, they try and fix the problem.
This review was collected via phone interview by Customer Research Inc.

MC
MARIA C.
La Mesa, CA
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
new starter
Always has consistently good service

DP
Dawn P.
La Mesa, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Dawn said the staff are always great, honest, reliable, helpful, and totally cool. They're great and she's really grateful for them, they're a fantastic business.
This review was collected via phone interview by Customer Research Inc.

DG
Daniel G.
Spring Valley, CA
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Daniel said they do a good job.
This review was collected via phone interview by Customer Research Inc.

CD
CARLOS D.
La Mesa, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Auto inspection
Work performed as agreed. Ultimate professionalism.

CP
CLAYTON P.
San Diego, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
The Best
Come here for all my car problems- they're fast, reasonable, and friendly. Would definitely recommend.

MW
MARIAN W.
San Diego, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Car check up
I was thinking about buying this car. So I brought it in for Bob to check it out. It took about an hour and then a detailed analysis from headlight to tailpipe!

AC
Andrew C.
La Mesa, CA
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Andrew said the staff at this business did a great job. The customer service was good.
This review was collected via phone interview by Customer Research Inc.

SL
Steve L.
San Diego, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Steve said he has been going to this business for a long time and they always do a good job.
This review was collected via phone interview by Customer Research Inc.

SY
SHARON Y.
Chula Vista, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
My experience at Bob Brown's Automotive
Professionalism, honesty and friendly.

GC
Glen C.
San Diego, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Glen said the employee is always fair and gives him a good price for service.
This review was collected via phone interview by Customer Research Inc.

JG
Jerry G.
El Cajon, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Jerry said it's a good family business.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 618 in total