Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

572 Reviews

98% Would Recommend
Latest Review about 6 hours ago

Reviews


RH
RALPH [ BUD] H.
San Diego, CA
FIAT 500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
Did exactly what they said they would do.
The A/C stopped working in the car, so I made an appointment to have it looked at. They said they would take a look and give me a call. A few hours after that they did, and a few hours after that the car was ready for pickup. That is the first time in a long time I didn't have to pester the repair shop for answers. Thanks Bob Brown's

HS
Henry S.
California
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Henry said that they do a good job.
This review was collected via phone interview by Customer Research Inc.

LH
Lozano H.
San Diego, CA
Cadillac DeVille
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Lozano said the service was alright.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
San Diego, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Mike said this business was really helpful and fair priced.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
San Diego, CA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Great service!!!
The receptionist was very friendly and provided the necessary information. The job was done on time at a reasonable price, and they know what they are doing.

JA
John A.
San Diego, CA
Cadillac XLR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
John said this business takes care of his vehicle which has about 500,000 miles on it, and it's still like a brand new vehicle. The owner is extremely considerate of his time. He calls him to let him know when it's done and how much it will cost, to give him time to prepare for the payment. The business has good employees, some of which have worked on his vehicle since it was new. The owner is a nice guy. This business is the best place in town.
This review was collected via phone interview by Customer Research Inc.

SV
Salvador V.
San Diego, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Salvador said he is happy with the service performed.
This review was collected via phone interview by Customer Research Inc.

RJ
Rosie J.
California
Pontiac G5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Rosie said the customer service is good and they are friendly. They do exactly what they say they are going to do and they don't overcharge. They communicate very well.
This review was collected via phone interview by Customer Research Inc.

AL
Audrey L.
San Diego, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Audrey said he goes above and beyond every time she brings in her vehicle for service. He provided information regarding a recall for her vehicle. He is caring and willing to go the extra mile.
This review was collected via phone interview by Customer Research Inc.

LD
Lauro D.
Spring Valley, CA
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Lauro said the business has good service.
This review was collected via phone interview by Customer Research Inc.

DQ
Denise Q.
San Diego, CA
Dodge Intrepid
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Denise said the staff know their business.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
San Diego, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
John said the staff at the business were honest, helpful, clear, and easy to work with.
This review was collected via phone interview by Customer Research Inc.

RF
Rosalina F.
San Diego, CA
Lincoln LS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/10/2018 Category: Service
Rosalina said the price was pretty expensive. She was charged $90 just to put a can of air coolant in and she will not go back. She has gone to other facilities and paid $30 to $40.
This review was collected via phone interview by Customer Research Inc.

EP
Ernest P.
La Mesa, CA
Ford
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Ernest said his experience with the business was pretty good. The service was prompt and the staff were conscientious . They followed up with him after the service, which he appreciated. He would have liked if the staff had vacuumed out his vehicle and washed the outside of it as a courtesy. Their policy is that they will lube when applicable, but he feels they shouldn't just look at it to check, they should lube it anyways to be safe. The business was recommended to him, and he would recommend the business as well.
This review was collected via phone interview by Customer Research Inc.

VW
Virnice W.
San Diego, CA
Ford Focus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2018 Category: Service
Virnice said that she was happy with the service provided at the place and the front desk person was friendly.
This review was collected via phone interview by Customer Research Inc.

JK
Jo K.
Chula Vista, CA
Mitsubishi Montero
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Jo said they are good people and they took care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

GC
George C.
San Diego, CA
Ford Econoline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
George said this business was great.
This review was collected via phone interview by Customer Research Inc.

MB
MITZI B.
San Diego, CA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Repeat Customer
My family has been bringing our cars to Bob's for over 7 years now. His team is honest, thorough, professional, and expert. I recommend Bob's wholeheartedly.

BM
Barbara M.
San Diego, CA
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Barbara said the business always does good work.
This review was collected via phone interview by Customer Research Inc.

GW
George W.
San Diego, CA
Chrysler Town & Country SWB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
George said this business did a good job on what he asked them to do.
This review was collected via phone interview by Customer Research Inc.

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