Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
After we got the Pilot home, I noticed a chip in one of the windows - no one, including me, noticed it. I contacted Zach the next day and he said he'd take care of it. 15 minutes later I got a phone call from the service center and we made arrangements to have it replaced. The vehicle was picked up, I was given a loaner, and two hours later the glass was replaced. No questions asked. Very impressed with the service. Highly recommended.