Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

5690 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


EA
Evelyn A.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Collision
Evelyn said the repairs were good.
This review was collected via phone interview by Customer Research Inc.

KW
Kiana W.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Collision
Kiana said they did a good job but she does have to the vehicle back. She said a piece came loose under the bumper because they put the wrong size clips. They told her they would order the right size.
This review was collected via phone interview by Customer Research Inc.

QC
Quilligan C.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Collision
Quilligan said he was happy with the repairs and this was a good experience for him. He had to call in for updates.
This review was collected via phone interview by Customer Research Inc.

BS
Brandon S.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
Brandon said his experience was very good. He really appreciates them.
This review was collected via phone interview by Customer Research Inc.

EL
Edward L.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
Edward said that the place was good and his visit was satisfactory.
This review was collected via phone interview by Customer Research Inc.

RR
Roberta R.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
Roberta said they did a good job. They kept her informed. They sent her vehicle over to the another department. No one responded to her texts, when she was trying to find out where her vehicle was at.
This review was collected via phone interview by Customer Research Inc.

MT
Michelle T.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
Michelle said the staff was awesome. They were professional and friendly. She could not think of one bad thing to say. She had to wait a bit, and the repair seemed long. However, the accommodating staff made the repair process easy. Customer chose not to answer all the questions.
This review was collected via phone interview by Customer Research Inc.

EP
Einsun P.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
Einsun said that the place was great.
This review was collected via phone interview by Customer Research Inc.

ML
Michelle L.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Collision
Michelle said she liked her overall experience. Her vehicle looks really great. The customer service is really great. They always take time to communicate with their customers to make everything is understood very well. The tire pressure was too low. She has put air in them, but it has leaked out. They did not check the tires.
This review was collected via phone interview by Customer Research Inc.

PB
Peter B.
Massachusetts
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2019 Category: Collision
Peter said he would have liked it if there had been more communication. He said there was a 4 to 5 day delay because a part was late getting in.
This review was collected via phone interview by Customer Research Inc.

SD
Schallum D.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Collision
Schallum said all went smoothly as much as possible and they did a pretty good job with the repairs. The repairs were 2 days later than promised due to the insurance delay.
This review was collected via phone interview by Customer Research Inc.

DN
Douglas N.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Collision
Douglas said he had to call them for updates.
This review was collected via phone interview by Customer Research Inc.

EP
Elizabeth P.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Collision
Elizabeth said this business did a good job. She has been there before.
This review was collected via phone interview by Customer Research Inc.

DM
Douglas M.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Collision
Douglas said that the place was very good, he was very happy and he was impressed. Michelle helped him and impressed him as well.
This review was collected via phone interview by Customer Research Inc.

MW
Michael W.
Massachusetts
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2019 Category: Collision
Michael said the whole experience was a fiasco. The staff put down his middle name as the last name, which caused many problems and difficulty finding the vehicle. They did not receive updates and had to call in to find out what was going on. The repairs ran two days over the promised date, and they were told it was due to a lack of manpower. Customer chose not to answer all the questions.
This review was collected via phone interview by Customer Research Inc.
Bob B., Manager from Boch Collision responded on 08/14/2019

Yes, it did take a few extra days, unfortunely an employee  had a family emergency and had leave quickly.
this was an unfor seen situation.
We are sorry.
as for the updates the writer should have  done that.
any questions please contact me.

Sincerley,
Bob Brown


ED
Eugene D.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Collision
Eugene said this business did all of the insurance stuff. All he had to do was drop off his vehicle and they did all the calling and took care of every thing for him.
This review was collected via phone interview by Customer Research Inc.

AP
Anita P.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Collision
Spoke with Kevin. He said the staff did a wonderful job and everyone was very kind. He and Anita were very satisfied and will be returning if needed.
This review was collected via phone interview by Customer Research Inc.

CR
Conquista R.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Collision
Conquista said the business is wonderful. She said everything was good with her situation.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Collision
Mark said that the place did a beautiful job, he had no time constraints and the quality of the work was excellent.
This review was collected via phone interview by Customer Research Inc.

EO
Evelyn O.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Collision
Evelyn said that the place was great and Michelle was very helpful, she was impressed.
This review was collected via phone interview by Customer Research Inc.