Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

5408 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


DS
Dianne S.
Massachusetts
Verified Customer
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02/16/2019 Category: Collision
Dianne said she loves them, they were courteous, and Tom was wonderful. She stated they did not keep her updated but told her they were really busy, which she understood.
This review was collected via phone interview by Customer Research Inc.

BM
Bai M.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Bai said the staff at this business did a great job.
This review was collected via phone interview by Customer Research Inc.

SF
Susan F.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Susan said the personnel did a great job.
This review was collected via phone interview by Customer Research Inc.

CC
Christopher C.
Massachusetts
Verified Customer
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02/15/2019 Category: Collision
Christopher said he got his vehicle back and his vehicle looks newer than when he bought it six months ago. They took care of everything, and he barely had to do leg work. Tom was the best.
This review was collected via phone interview by Customer Research Inc.

AG
Alan G.
Massachusetts
Verified Customer
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02/15/2019 Category: Collision
Alan said he loves the employees, they do fantastic work, they're friendly, kind, professional, knowledgeable, and his vehicle looks great. He stated if anyone has a Toyota, this is the only facility to take it to.
This review was collected via phone interview by Customer Research Inc.

DH
Dawn H.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Dawn said the customer service and staff at this business are the best.
This review was collected via phone interview by Customer Research Inc.

KR
Kathy R.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Kathy said the repair looks good.
This review was collected via phone interview by Customer Research Inc.

SC
Siou C.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Siou said the repair looks pretty good but the process took longer than expected. She stated that a parts delay held up the repair for a week.
This review was collected via phone interview by Customer Research Inc.

WJ
William J.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
William said everything went smoothly and there were no issues.
This review was collected via phone interview by Customer Research Inc.

SH
Si H.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Si said the repairs were good.
This review was collected via phone interview by Customer Research Inc.

LF
Laurie F.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Laurie said the mechanic was very efficient and also very thorough.
This review was collected via phone interview by Customer Research Inc.

AP
Anastasia P.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Anastasia said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.

CR
Carla R.
Massachusetts
Verified Customer
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02/14/2019 Category: Collision
Spoke with Lennox. He said the business's staff members did what they said they would do. They did a good job and had his vehicle finished a couple hours quicker than promised.
This review was collected via phone interview by Customer Research Inc.

RS
Razek S.
Massachusetts
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Collision
Spoke with Jade. He said the repair's were great, but the door lock is not working manually, so he called the facility and has not had a return phone call.
This review was collected via phone interview by Customer Research Inc.

CH
Chukwen H.
Massachusetts
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Collision
Chukwen said they provided a great experience. He chose not to elaborate on the quality of the repair but stated this was his first repair experience. Therefore, he did not know how to evaluate the quality. However, his vehicle is doing great.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
David said the person he worked with is awesome and they always do a good job.
This review was collected via phone interview by Customer Research Inc.

JL
Jean L.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Collision
Jea said it was a good experience.
This review was collected via phone interview by Customer Research Inc.

TS
Thomas S.
Massachusetts
Verified Customer
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02/08/2019 Category: Collision
Thomas said the employees were helpful, extremely quick and did a great job.
This review was collected via phone interview by Customer Research Inc.

PM
Patricia M.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Collision
Patricia said her vehicle looks good. Steve was very professional and nice. Her vehicle was delayed by maybe 10 days due to parts.
This review was collected via phone interview by Customer Research Inc.

SJ
Shelly J.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Collision
Shelly said the staff was very accommodating, quick, and did an excellent job. The vehicle looks like it never got in a accident, and she was kept updated start to finish.
This review was collected via phone interview by Customer Research Inc.