Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

5325 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


MH
Michael H.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Collision
Michael said he's never had a problem with the service and the staff do a very good job.
This review was collected via phone interview by Customer Research Inc.

KP
Kunal P.
Massachusetts
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Collision
Kunal said he noticed a few issues that he had the staff address before he took possession of the vehicle. He mentioned that he only received two calls during the repair process.
This review was collected via phone interview by Customer Research Inc.

MD
Michelle D.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Collision
Michelle said Brian was helpful during the whole process. He made an appointment for her to bring her vehicle in, and kept her updated all along the way.
This review was collected via phone interview by Customer Research Inc.

EN
Eumonise n.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Collision
Elmonise said the staff left the vehicle clean and did a good job.
This review was collected via phone interview by Customer Research Inc.

FM
Frank M.
Massachusetts
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2018 Category: Collision
Frank said the business did a good job on the repair, but they left the things in his trunk unorganized.
This review was collected via phone interview by Customer Research Inc.

CH
Christen H.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Collision
Christen said the staff at this business were really responsive to her, and her vehicle was finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RD
Rosalina D.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Collision
Rosalina said the staff were nice, and fast.
This review was collected via phone interview by Customer Research Inc.

JD
Jackson D.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Collision
Jackson said he feels the staff did a great job repairing his vehicle.
This review was collected via phone interview by Customer Research Inc.

TA
Temitore A.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Collision
Temitore said he had a good experience and his vehicle looks great.
This review was collected via phone interview by Customer Research Inc.

DK
Daragh K.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Collision
Daragh said he was very upset about the price that was charged for the repair. Brian did a very good job, as well as the staff. Overall the service he received was good.
This review was collected via phone interview by Customer Research Inc.

AC
Ann C.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Collision
Ann said this business is informative, kind and they kept her informed during the work.
This review was collected via phone interview by Customer Research Inc.

TW
Tahia W.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Collision
Tahia said the business did a great job and they were also very informative and accommodating.
This review was collected via phone interview by Customer Research Inc.

AM
Anand M.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Collision
Anand said the repairs looks good from the outside. He called them for updates.
This review was collected via phone interview by Customer Research Inc.

JW
Jay W.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Collision
Jay said the repair looks nice.
This review was collected via phone interview by Customer Research Inc.

AW
Amelia W.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Collision
Amelia said the service was very good except for one frustrating incident that was not their fault. The hood part that was ordered was damaged. Because the repair took longer than expected, she would have appreciated better communication.
This review was collected via phone interview by Customer Research Inc.

TT
Tuan T.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Collision
Tuan said the repair was completed in a timely manner. The vehicle was ready two weeks earlier than promised.
This review was collected via phone interview by Customer Research Inc.

JL
Jacqueline L.
Massachusetts
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018 Category: Collision
Jacqueline said she was satisfied with the repair the business provided.
This review was collected via phone interview by Customer Research Inc.

CM
Catherine M.
Massachusetts
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/04/2018 Category: Collision
Catherine said the vehicle went in for a scratch over the trunk on the spoiler and it was not done correctly, she said she took it back and it is still not right.
This review was collected via phone interview by Customer Research Inc.
Bob B., Manager from Boch Collision responded on 12/06/2018

i called customer she is going to bring it by for me to look at it. she was glad i called her.


RC
Robert C.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Collision
Robert said he has known the business for awhile and it was a good experience.
This review was collected via phone interview by Customer Research Inc.

AH
Audrey H.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018 Category: Collision
Audrey said everything was done correctly.
This review was collected via phone interview by Customer Research Inc.