Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73
4.7

( 5843 Reviews )

98% Would Recommend
Latest Review 4 days ago

Reviews


VS
Varma S.
Massachusetts
Verified Customer
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12/06/2019 Category: Collision
Varma said the business provided good customer service.
This review was collected via phone interview by Customer Research Inc.

JR
Jay R.
Massachusetts
Verified Customer
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12/03/2019 Category: Collision
Spoke with Julie. She said the repair was fast and correctly done.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Collision
John said he was happy with the repairs and the speed in which they were done. He had to call in for updates.
This review was collected via phone interview by Customer Research Inc.

VD
Valentina D.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Collision
Valentina said that Brian was really nice, called her to give updates and did good work.
This review was collected via phone interview by Customer Research Inc.

YL
Yvette L.
Massachusetts
Verified Customer
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11/29/2019 Category: Collision
Yvette said when the vehicle was finished, the staff told her she had to return her rental vehicle the next day, but they had not received the check from her insurance company, so it created a problem when they couldn't release her vehicle.
This review was collected via phone interview by Customer Research Inc.

JS
Jeffrey S.
Massachusetts
Verified Customer
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11/26/2019 Category: Collision
Jeffrey said the business did a nice job. However, he said the staff told him it would be a week, but when it was over a week before he was notified, he called and they said it was a parts delay.
This review was collected via phone interview by Customer Research Inc.

LS
Lisa S.
Massachusetts
Verified Customer
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11/25/2019 Category: Collision
Lisa said she had a great experience due to the manager and his level of communication. Her vehicle was picked up, he communicated with her throughout the entire process and did not have to step foot in the facility until it was time to pick it up. They were always proactive and the quality looked pristine.
This review was collected via phone interview by Customer Research Inc.

MO
Mark O.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
Mark said the staff got the repairs done on time, and the vehicle looks good.
This review was collected via phone interview by Customer Research Inc.

SJ
Seon J.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
Seon said the employees were honest and did a good job.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
John said overall the experience was good. He stated there were some screws missing in his door that needed to be taken care of, but other than that, everything was fine. He mentioned he did not receive his vehicle until 4 weeks after the expected time because they had to wait for the second inspection.
This review was collected via phone interview by Customer Research Inc.

DM
Dennis M.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
Dennis said the employees were very efficient, did a great job and he had no issues. He had to call in for updates. He was not promised a time when his vehicle would be ready.
This review was collected via phone interview by Customer Research Inc.

ST
Scott T.
Massachusetts
Verified Customer
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11/25/2019 Category: Collision
Scott said the business does communicate well. He said they were on time and under budget. It was a great experience and he would like to have Kenneth commended. He said that Kenneth was fantastic and he appreciated all of his effort.
This review was collected via phone interview by Customer Research Inc.

MK
Margaret K.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Spoke with Mary. She said her sister, Margaret, was very happy. She added this was the 4th time they have taken care of her vehicle and from what she understood, Tom was absolutely fabulous.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Massachusetts
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2019 Category: Collision
Paul said there were issues with the amount of time it took for the repairs to happen. He was satisfied with the repairs. He was not totally satisfied with the way he was treated because he did not get responses to his calls on a timely basis. Even with the issues already stated he would still recommend this business.
This review was collected via phone interview by Customer Research Inc.

DN
David N.
Massachusetts
Verified Customer
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11/18/2019 Category: Collision
David said everything came out the way he had hoped.
This review was collected via phone interview by Customer Research Inc.

SV
Sonali v.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Collision
Sonali said he liked the customer service the staff provided. They were professional. They did an excellent job repairing his vehicle, and he did not have to go back for any reasons.
This review was collected via phone interview by Customer Research Inc.

JM
Joao m.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Collision
Joao said that the experience was the best and the vehicle was done early.
This review was collected via phone interview by Customer Research Inc.

AW
Anthony W.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Collision
Anthony said the business was very responsive and they also kept him updated with the repair work.
This review was collected via phone interview by Customer Research Inc.

DB
Donn B.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Collision
Donn said he had a very good experience. He did have to keep calling to get updates and there was no promised time the vehicle would be ready by.
This review was collected via phone interview by Customer Research Inc.

KC
Karla C.
Massachusetts
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2019 Category: Collision
Karla said her experience and the quality were good.
This review was collected via phone interview by Customer Research Inc.