Reviews
SR
Stacey R.
Massachusetts
Verified
Stacey said this business did a good job. She had to call them for updates. There was no promise date for the repair.
Recommended
This review was collected via phone interview by Customer Research Inc.
LL
Lourdes L.
Massachusetts
Verified
Lourdes said everything went well, the staff did a great job, and the vehicle was ready ahead of time. They called the day before with no problems. She went there, had no problems, and the service was fast and on time. They're really nice people, and she's very happy with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
LC
Larry C.
Massachusetts
Verified
Larry said, he had no issues with the business or the work.
Recommended
This review was collected via phone interview by Customer Research Inc.
MH
Meghan H.
Massachusetts
Verified
Meghan said it was a good experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
DX
Desheng X.
Massachusetts
Verified
Desheng said he trusts this repair facility. He always uses this place. They do very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
RJ
Rebecca J.
Massachusetts
Verified
Rebecca said the business communicated effectively on the status of her repair.
Recommended
This review was collected via phone interview by Customer Research Inc.
EG
Edwin G.
Massachusetts
Verified
Spoke with Luz. She said the employees always do a good job and follow up with her.
Recommended
This review was collected via phone interview by Customer Research Inc.
EJ
Erica J.
Massachusetts
Verified
Erica said the staff did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
JC
Jeffrey C.
Massachusetts
Verified
Jeffrey said the staff did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
KB
Kelly B.
Massachusetts
Verified
Kelly said everything was great about the repair process, however, there was a small lack of communication at the end of the repair. She stated that she was told the vehicle would be ready on a Wednesday and it was not ready until Saturday. She stated that she thought the delay was caused by the need for another insurance appraisal as well as a slight communication problem from the business. She stated that Michelle was very nice and helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
HH
Henry H.
Massachusetts
Verified
Henry said the employees were responsive to his questions. They kept him up to date.
Recommended
This review was collected via phone interview by Customer Research Inc.
SC
Sheeri C.
Massachusetts
Verified
Sheeri said the business provided good service and she had no problems.
Recommended
This review was collected via phone interview by Customer Research Inc.
PM
Philip M.
Massachusetts
Verified
Philip said he was satisfied with the service at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
QC
Qi C.
Massachusetts
Verified
Qi said this business was very good, He had a barrier-type thing in his trunk and they forgot to put it back in his vehicle. He has to go back and get it from them.
Recommended
This review was collected via phone interview by Customer Research Inc.
RC
Robert C.
Massachusetts
Verified
Robert said the business did what they said they would do, when they said they would do it, and they did it well.
Recommended
This review was collected via phone interview by Customer Research Inc.
EN
Erin N.
Massachusetts
Verified
Erin said her vehicle was not ready when promised due to a delay created by the insurance company. She did not elaborate as to how late the vehicle was. The staff did not maintain communication with her well enough.
Recommended
This review was collected via phone interview by Customer Research Inc.
MM
Michael M.
Massachusetts
Verified
Michael said he has to bring his vehicle back. The work isn't completely done. He had a scratch on the bumper. When he left the facility, the light was hanging out. The employees told him the light doesn't go back in. When he brought his vehicle in, the light was in. He wasn't kept updated. He wouldn't recommend this business.
This review was collected via phone interview by Customer Research Inc.
Bob B., Manager from Boch Collision responded on 09/11/2018
vehicle came in for the scratch that was repair / left reflector within the bumper line was a 32nd of an inch difference, customer was notflied when dropped of his vehicle it would take a few days and would be notifled when done and the customer was alright with it.
CD
Chris D.
Massachusetts
Verified
Chris said the business took almost 3 weeks longer than they said they needed to repair his vehicle. The cause of the delay was due to them trying to match the paint. He was not kept updated during the repair process, he had to initiate the calls to find out the status of his vehicle. He would not recommend anyone with a luxury vehicle to this business because the time it took.
This review was collected via phone interview by Customer Research Inc.
AA
Ayaz A.
Massachusetts
Verified
Ayax said it's not the first time that he's been to the business. He's been there a few times prior and always loves their work
Recommended
This review was collected via phone interview by Customer Research Inc.
RV
Ramakrishnan V.
Massachusetts
Verified
Ramakrishnan said this business took ten days to fix his vehicle and it was not like it was before the repair. His air conditioning was working before now it is not. They told him they do not know what is wrong and they will charge him to look at it. It was a brand new vehicle.
This review was collected via phone interview by Customer Research Inc.
Bob B., Manager from Boch Collision responded on 09/09/2018
unfortunely the a/c had nothing to do with the repairs we repaired . We repaired the left side of his 2016 civic vehicle. Told customer we could look at it to see what's wrong and it's related we would call the insurance company for assistance.