Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

4998 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


PM
Paul M.
Massachusetts
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Collision
Paul said the Brian was great. His vehicle looks brand new. There was no promised time, but he wasn't in a rush.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Massachusetts
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Collision
Spoke with Joanne. She said there was a missing piece that she had to go back for. Overall, it was a great experience.
This review was collected via phone interview by Customer Research Inc.

BR
Bijan R.
Massachusetts
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Collision
Bijan said the employees did a great job.
This review was collected via phone interview by Customer Research Inc.

ME
Michelle E.
Massachusetts
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05/19/2018 Category: Collision
Michelle said the staff were efficient, fast, and she was happy with the work. There was no promise date because they had to re-estimate the work. It took about a week and she was fine with that. It was a little over priced, but she would rather have better work done by this facility and she has special paint. They did not update her, she had to call them. They called when her vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

TR
Taylor R.
Massachusetts
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05/18/2018 Category: Collision
Taylor said everybody at this business was very nice, professional, and helpful to her. They went above and beyond for her. She stated they made her feel important, and helped her with her rental vehicle. They have a great skill set, and amazing integrity.
This review was collected via phone interview by Customer Research Inc.

RS
Raja S.
Massachusetts
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Collision
Raja said the work was on time and his vehicle looks good.
This review was collected via phone interview by Customer Research Inc.

AC
Annmarie C.
Massachusetts
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Collision
Annmarie said Michelle, an associate at the front desk was very kind and comforting. She assisted with her issues which was pleasing to her
This review was collected via phone interview by Customer Research Inc.

MR
Mary R.
Massachusetts
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Collision
Spoke with Steven. He said the employees were quick, did a good job, and did exactly what they said they would do.
This review was collected via phone interview by Customer Research Inc.

CV
Claudia V.
Massachusetts
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05/17/2018 Category: Collision
Claudia said they are very good. Maria is very nice and helpful.
This review was collected via phone interview by Customer Research Inc.

HM
Helen M.
Massachusetts
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Collision
Helen said her experience was not bad. The vehicle was 1 day late. No reason was given for the delay.
This review was collected via phone interview by Customer Research Inc.

JL
Joyce L.
Massachusetts
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Collision
Spoke with Steve. He said Brian was very thorough and followed up with him on a regular basis. There was a 5 day delay due to a wait for parts.
This review was collected via phone interview by Customer Research Inc.

DH
Daniel H.
Massachusetts
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/11/2018 Category: Collision
Daniel said it took an excessively long time for him to get his vehicle back and when he did, the seams were not correct. He said he expected better work from them. He said they changed the delivery date several times because they kept finding additional damage. He did not elaborate as to how late the vehicle was in total.
This review was collected via phone interview by Customer Research Inc.
Bob B., Manager from Boch Collision

VEHICLE WAS TOWED IN 3/19/18 Vehicle had extensive damage we wrote the damages and had to wait til insurance com[pany gave us the go ahead to proceed with the repairs and order parts.
vehicle had addtional issues that wasn't related to the accident and we got them all resolved .


DG
Dermot G.
Massachusetts
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05/11/2018 Category: Collision
Dermot said the business was quick, the service was easy, they were very friendly and very informative. He also said he had no hassles, it was a great experience and he had no complaints.
This review was collected via phone interview by Customer Research Inc.

KL
Karen L.
Massachusetts
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Collision
Karen said the gentleman he dealt with was friendly, knowledgeable and responsive. She said they were fantastic.
This review was collected via phone interview by Customer Research Inc.

JW
Jeffrey W.
Massachusetts
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Collision
Jeffrey said his vehicle did take 2 weeks longer than he expected it to be. It was ready when the staff told him. Everything was great during his experience but he does want to go back and ask a question about a part that is hanging loose and if it supposed to be that way or not.
This review was collected via phone interview by Customer Research Inc.

BR
Brittany R.
Massachusetts
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05/10/2018 Category: Collision
Brittany said the staff communicated well and the work they did was nice. She needed them to do something else and they were quick to accommodate her.
This review was collected via phone interview by Customer Research Inc.

RN
Richard N.
Massachusetts
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Collision
Richard said Ryan Shaw did an outstanding job helping him.
This review was collected via phone interview by Customer Research Inc.

SP
Szymon P.
Massachusetts
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Collision
Szymon said the employees did a good job and communicated well.
This review was collected via phone interview by Customer Research Inc.

PB
Patrick B.
Massachusetts
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Collision
Patrick said he was not kept adequately updated on the status of his vehicle but did not elaborate further.
This review was collected via phone interview by Customer Research Inc.

DJ
Delvin J.
Massachusetts
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Collision
Spoke with Carla. She said they did an exceptional job. The customer service is great. There was a 1 day delay because they were waiting on a part.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 4998 in total