Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(4,710 Reviews)

ReScore Reviews™ (121)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


DR
Dayana R.
Hialeah, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
Great service
Amazing service by Karina
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/23/2020


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

RR
Ricardo R.
Aventura, FL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2020 Category: Service
Quality of service.
I think and hope the servive is well done. It Lucks like but we never know.
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/23/2020

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

RC
Richard C.
Miami, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/21/2020 Category: Service
Unhappy customer
total lack of cordiality. I think Braman has gotten too big for its own good
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/21/2020

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Verified Customer
FL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020 Category: Service
Happy
The people make Braman great.
Alejandro H., Service Manager from Braman Hyundai responded on 10/19/2020


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

JC
John C.
Miami, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020 Category: Service
A quality experience
Dropped the car off at 1 picked it up at 3. Jobs efficiently done. Gary provided a quality experience!!!
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/17/2020

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

NT
Nel T.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Jesus Pizarro - amazing
Jesus Pizarro is responsible for an amazing experience at Braman. The most amazing dealership experience I’ve ever had has a new name on it: “The Pizarro Effect”. In all my years purchasing luxury vehicles, I’ve never seen anything like it. Informative, consultative, deliberate, and caring...all in an authentic and super efficient way. Jesus should write a new book on how luxury car sales should be done! Never felt like I was being sold something I didn’t want. He was so good that I had to bring my young adult son to experience what “excellence” looks like in the auto dealer industry. I know Jesus will be selling me my first “super car” soon and probably one to my son as well :) This guy is a gem!
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/17/2020

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

LD
Lisandra D.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Customer Service - Jesús Pizarro
Had to take a moment to acknowledge the extraordinary customer service and care Jesus Pizarro had with me and my all around experience. From the first contact all the way to the ultimate details, Jesus had extra care and went beyond his selling service contacting me and resolving all my issues, over and beyond management. With no doubt, I will continue to recommend his service!
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/15/2020


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

JM
Julio M.
Miami, FL
2019 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020 Category: Service
Great customer service
Personal treatment
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/14/2020


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Verified Customer
Miami Beach, FL
2020 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020 Category: Service
Looking for solutions... make feel the client important
Javier has been really helpful in every visit...

Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/13/2020 Category: Service
New car with problems
First time buyer and very disappointed
Alejandro H., Service Manager from Braman Hyundai responded on 10/13/2020

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Verified Customer
Miami, FL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020 Category: Service
Your attention
I feel comfortable with the treatment of myself and my vehicle
Alejandro H., Service Manager from Braman Hyundai responded on 10/12/2020

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

AR
Andres R.
Miami, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020 Category: Service
Mantenimiento según el millaje recorrido
Braman Hyunday ha demostrado qué en momentos difíciles ha garantizado soluciones sabías lo qué le permite ser una compañía competitiva en un mercado tan complejo
Felicidades
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/07/2020

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

JR
Jerald R.
Miami Beach, FL
2011 Hyundai Equus
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020 Category: Service
Excellent service
Karina was so awesome with the services very good detailing about my car services
She gives 5 stars services.
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/06/2020

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

AA
Aymee A.
Miami, FL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020 Category: Service
Great service
The personnel is courteous, knowledgeable and very helpful. The service is great.
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/03/2020

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

SG
Sylvia G.
Miami Beach, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020 Category: Service
The service is excellent in every way.
Service was courteous, kind and understtanding, at the same time very efficient and top notch.
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/01/2020

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

EC
Erica C.
Miami, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020 Category: Service
Customer service
Amazing
AH
Alejandro H., Service Manager from Braman Hyundai responded on 10/01/2020

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com