Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(4,970 Reviews)

ReScore Reviews™ (210)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
96% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


LM
Lucas M.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021
Great Customer Service
Camillo Betance was a great, very friendly and knowledgable. Josh from Finance was very helpful, fast, and efficient.
AH
Alejandro H., Service Manager from Braman Hyundai responded on 06/10/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Verified Customer
Miami, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021 Category: Service
Friendly and great staff
Friendly and great service. My car was ready and clean in less than an hour.
Alejandro H., Service Manager from Braman Hyundai responded on 06/09/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

SS
Scott S.
Miami Beach, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021 Category: Service
Braman Hyundai provides excellent service!
I had a fantastic experience with their service department. Service was excellent and the job was completed on time. Waiting area was clean and pleasant. All interactions were professional and courteous.
AH
Alejandro H., Service Manager from Braman Hyundai responded on 06/09/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

MJ
Michelle J.
Miami Beach, FL
2021 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021 Category: Service
Service
Excellent service great vehicle!
AH
Alejandro H., Service Manager from Braman Hyundai responded on 06/08/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

C
C.
Miami, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021 Category: Service
Service Advisor great service and comunication
The service advisor was great good communication. about car taking so long because few tech got sick with covid 19

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2021 Category: Service
worst deale ever
they took 4 weeks to fix my car with no phone calls or explanation of whats going on. the service manager was a joke super rude, told me if you don't like it take it somewhere else.
AH
Alejandro H., Service Manager from Braman Hyundai responded on 06/04/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Verified Customer
Miami, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2021 Category: Service
Great Service
Service Attendant Gary made the experience smooth and easy! I always trust him
Alejandro H., Service Manager from Braman Hyundai responded on 06/03/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

RH
Richard H.
Miami, FL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2021 Category: Service
Great professional service
ran smoothly and on time
AH
Alejandro H., Service Manager from Braman Hyundai responded on 05/31/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

HG
Helena G.
Miami, FL
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021 Category: Service
Service excellence
The Braman Hyundai service Dept in NW 2nd Ave is very well organized & the waiting area is very comfortable. Also, the service reps are very helpful.
AH
Alejandro H., Service Manager from Braman Hyundai responded on 05/28/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

SN
Sehrish N.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Jesus and Alex are PHENOMENAL
I have never been a Hyundai girl, I've been driving Honda's and Toyota's my entire life. My boyfriend and I walked into a Hyundai in FTL just to see and were given super high prices and not the best customer service. Defeated, we left. Somehow online, my boyfriend landed on Braman Hyundai and we were both shook at the prices there. They are SO real and honest at Braman. The discounts and expected prices are given upfront before you even walk in so the negotiating process doesn't take the usual 5-6 hours. Before we came in, Jesus had already washed and brought down the vehicles we liked from the garage. We came in, test drove both the vehicles we liked and then even went into the garage and toured and looked at the other colors and exteriors/interiors.

Jesus was extremely patient with us and truly made the process seamless. I was OBSESSED with the color electric shadow and when I had looked it up before walking into Braman, I knew there were maybe 3 of those in total in South Florida. I had no hopes of getting that color with the right exterior. When I casually mentioned this to Jesus, not only did he say he would do his best, he conferred with Alex and they worked together to ACTUALLY make it happen!!! My boyfriend went through a similar situation where at the other Hyundai they were offering him a price that was the base model and not the color he wanted. At Braman, he was able to get an UPGRADED version WITH the same price AND the color he wanted! They truly go out of their way to make sure each and every single one of their customers are happy.

Every step of the way was amazing. Even going through finance, Josh in the finance department was a pleasure to work with and genuinely made things happen for me that I wasn't sure would happen. I am a 3rd year medical school student with barely an income and I had been saving my loans over the last couple of years to afford this car. Any other place, would have rejected me and made me get a co-signer. Instead they worked with me and I was not only approved, but I did not need a co-signer.

I am so thankful to Jesus and Alex for their amazing customer service and patience. This experience was flawless and my boyfriend and I are in love with our new cars
AH
Alejandro H., Service Manager from Braman Hyundai responded on 05/28/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

RM
Robert M.
Miami, FL
2021 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021 Category: Service
Happy customer
Excellent service, professional and courteous...keep it up...Internet was down...hope it is repaired soon...
AH
Alejandro H., Service Manager from Braman Hyundai responded on 05/27/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

GA
Giobanny A.
Miami, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021 Category: Service
Very courtes and professional services.
Am more than 4 years client and definitely I stay with you guys. Thanks.
AH
Alejandro H., Service Manager from Braman Hyundai responded on 05/24/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

JM
Jorge M.
Miami Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021 Category: Service
Top of the line
A Class service!
AH
Alejandro H., Service Manager from Braman Hyundai responded on 05/24/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

DP
Drake P.
Miami, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021 Category: Service
Awesome place
Great place to get service on a car. Very friendly!
AH
Alejandro H., Service Manager from Braman Hyundai responded on 05/24/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

JS
Jennifer S.
Miami, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021 Category: Service
Great service!
All the stuff was really good, but my advisor Karina was the best! Totally recommended.
AH
Alejandro H., Service Manager from Braman Hyundai responded on 05/24/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

AT
Audra T.
Miami, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021 Category: Service
Karina
She is awesome. She always explain when I ask questions and she always reach out a few days later.
AH
Alejandro H., Service Manager from Braman Hyundai responded on 05/24/2021

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com