Firestone of Downers Grove

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Latest Reviews
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2026
10
Excellent
Professional staff, responsive to concerns, excellent service. We were extremely pleased with the experience and will definitely recommend you all to our...

AT
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AMY T.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2026
0
Awful customer service
This place used to be decent but the past 2 times I have been here have been awful. First, no one actually works the front desk, you speak to a ring camera....

DJ
DEBBIE J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2026
10
Replace thermostat
Charlie did a great job, found he problem, Located the part and gave me a courtesy drive home. Truck was finished in a few hours.

TS
tyler s.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2026
10
Quick, communicative, friendly.
Charlie was awesome in fixing my oil leak and replacing my brakes/rotors. Great communication throughout the process. Good price. No complaints at all.

JI
JUDY I.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2026
10
Review
The personal is fabulous, courteous, friendly , and experts in their field. The owner “Charlie” sees the best customer service I have ever worked with....