Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

575 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


Verified Customer
Pflugerville, TX
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Flashing Engine Light of Panic
Death light flashed on my way to work—on a Friday morning. Got my GTI towed in, and chatted with Michelle, who fit the repair in to the schedule. New coils by 4:00 pm that afternoon. As always, Brink's team was prompt with their text message updates, and the final estimate was spot on. Can't beat clear, reliable communication and fast service before a weekend. AAA Towing offered to take the car somewhere else for a 10% discount. Never! Brink is the only place we trust with our VWs, from oil changes to major repairs like this one.

AF
Alex F.
Round Rock, TX
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Alex said the customer service was great. The work was done as stated and the cost was what they had originally told him.
This review was collected via phone interview by Customer Research Inc.

AG
Avery G.
Texas
Audi S5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Avery said the staff did great at servicing his vehicle.
This review was collected via phone interview by Customer Research Inc.

CA
Carlos A.
Round Rock, TX
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
Amazing and Quick
These guys have always been great and this time is no exception. Made quick work for my car and looks and feels great.

NZ
Nathaniel Z.
Round Rock, TX
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Nathaniel said they were great and understood his situation.
This review was collected via phone interview by Customer Research Inc.

JD
Justin D.
Texas
Volkswagen Golf GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Justin said everything at the facility was done at his level of expectations.
This review was collected via phone interview by Customer Research Inc.

JR
Jeremy R.
San Antonio, TX
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Jeremy said the business provided him with good service.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Texas
Audi Q5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Tom said they did what they were supposed to do with his vehicle.
This review was collected via phone interview by Customer Research Inc.

MC
Mark C.
Texas
Audi A8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Mark said has been going to the business over a decade. They've always done right by him and do fantastic work.
This review was collected via phone interview by Customer Research Inc.

FR
Frank R.
Austin, TX
Audi A7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Frank said the staff were quick, efficient and friendly.
This review was collected via phone interview by Customer Research Inc.

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Gerry A.
Austin, TX
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Gerry said Michelle was outstanding. Mike made sure the vehicle was fixed properly and in a timely manner. He is looking forward to a long-term relationship with this business.
This review was collected via phone interview by Customer Research Inc.

LG
Lee G.
Austin, TX
Audi A4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Lee said he felt like he was overcharged on a part.
This review was collected via phone interview by Customer Research Inc.

IM
Ilangovan M.
Austin, TX
Audi Q5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Ilangovan said he liked this business.
This review was collected via phone interview by Customer Research Inc.

CP
Charles P.
San Antonio, TX
Audi S8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Charles said everyone was great and the service turned out great.
This review was collected via phone interview by Customer Research Inc.

PB
Pedro B.
Texas
Volkswagen Golf GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Pedro said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Cedar Creek, TX
Audi A8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
David said Michelle was very helpful and she did a great job.
This review was collected via phone interview by Customer Research Inc.

CB
Craig B.
Austin, TX
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Craig said the staff provided great service at a fair price.
This review was collected via phone interview by Customer Research Inc.

MM
Mohamed M.
Austin, TX
Volkswagen Golf GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Mohammed said the staff provided great customer service. They squeezed him in and finished early for less than estimated.
This review was collected via phone interview by Customer Research Inc.

GV
Ginny V.
Texas
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Ginny said the business did the best job possible.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Taylor, TX
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Best customer service
I just want everyone to know what a great place this is. My husband has had multiple issues with my car and every time they take care of us right away. The people here are honest and the receptionist ( Michelle) is amazing. I would recommend this place to everyone.

Displaying Review 1 - 20 of 575 in total