They frankly tried to rip us off. The quote was for $1,700. We compared it to other collision / auto-body shops around Charlottesville and realized it was the best price for the work, and trusted they'd do a better job than some of the non-Subaru-certified shops. We were paying out of pocket as this was the result of a driveway accident, not a collision. Shortly after dropping the car off, they sent a revised estimate of $2,019. I agreed to move forward at that price. After they'd fixed it, I was informed the price would be $3019. When I asked about the $1,000 jump, Jorge Teran said he'd forgotten to add the service charges to his estimate. He asked why we cared since we were going through insurance. When I reminded him we weren't, he spoke with his manager and said "I cannot do them for free. We did lower the price a bit" to $2,809. A friend's parent sent a strongly worded email and the price was suddenly. . . back to $2089. It should not take strongly worded emails to avoid being scammed. I will be informing other people to NOT use this shop.

Christian K. from Flow Collision Center of Charlottesville responded on 04/07/2026 07:47 AM

We're sorry to hear that your experience fell short of expectations. Nothing like a surprise price increase to make you feel like you just walked into a jack-in-the-box, right? We understand your frustration, especially when it comes to auto repairs. It's crucial for us to maintain transparency about our pricing, and it seems we dropped the ball here. We take situations like yours very seriously as we strive to improve our customer experience. Your feedback helps us pinpoint where we need to sharpen our game, so we genuinely appreciate your taking the time to share. We hope to earn back your trust and ensure prospective customers don't end up in the same boat.

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