We're truly sorry to hear about your experience; it sounds like it has been quite the rollercoaster and not the fun kind. We understand that waiting a month for your car can feel like watching paint dry—and not just any paint, but the slow-drying kind. It sounds like there have been some frustrating communication issues, and we apologize if you felt that way. We aim to have a friendly and professional atmosphere, so it’s disappointing to hear about your interaction with Victoria. We'll address this immediately because no one should feel anything short of respected when they reach out to us.Regarding the costs and labor differences, the details can certainly become cloudy—kind of like a rainy day—so we appreciate your patience as we navigate through insurance processes. Please know that your concerns are valid, and we want to get this sorted out for you.If there's anything else we can do to assist or clarify, don’t hesitate to reach out. We're here to help make this right for you!
Overprice parts & labour, still waiting let me see
Victoria has an attitude not polite with customers she is very rude on the phone
There delay costed me $1300 in car rental
Meghan calls me last week, she was nice.
I called yesterday asked for Meghan I was told by the operator oh she works in parts department.
Victoria tells me after 3 weeks that I have to pay for difference in labor which GEICO my insurance is paying them, also I have to pay for my headlamps.
I was suppose to be responsible for $1000 deductible as per my GEICO policy. I am really upset ðŸ˜