THIS PERSON IS HARASSING US ONLINE NON STOP. SHE IS CREATING MULTIPLE ACCOUNTS AND LEAVING FALSE REVIEWS. PLEASE CEASE AND DESIST.
Shawn, thank you for taking the time to leave your feedback. We are not the cheapest in town. We use top quality parts, and give one of the best warranties available. We are one of the very few independant shops in town that when you have your car repaired with us, you get a 2 year/24k mile nationwide warranty. As far as what you had done, all you paid for was a diagnostic on an AC system that you've been working on. As for the quote we gave you, just make sure wherever you're getting your work done, you're comparing apples to apples.
I took my car to this location to be serviced after it broke down because it was the closest location to me. One of the mechanics told me what the car needed and I said “Sure. Please fix it.”
Fast forward a few months later. My vehicle needed an oil change. I decided to take it to a mechanic that I normally always go to. He proceeds to tell me that I need to do a flush on the vehicle as soon as possible and replace some clamps. I asked “What? I already did that.” And he told me TO MY FACE “Whoever you took it to, didn’t do it.” He then walked me over to my car and showed me that Cambridge Auto did not in fact do the work they said they did. I went back to talk to the manager who gave me the run around, the owner also gave me the run around. After admitting fault, the manager said that they would “do the work they failed to do” and I refused and asked for a refund instead. Let’s be honest here. Do you people ACTUALLY think I would bring my car back to you to have work done when you didn’t even do the original work you were supposed to in the first place? NO. There’s no telling what could’ve happened to my kids or me if my car would’ve broken down on the freeway or somewhere else. I can’t trust you. Cambridge Auto scammed me of my money and let me drive around in a vehicle that wasn’t safe… FOR MONTHS.
Hi Veronica, please keep in mind that your repairs come with a 2 year/24k mile warranty. If you have any issues with any repairs Cambridge Auto Center does, please feel free to bring it back.
Lily is the best!