Verified CustomerWe're glad to hear about your positive experience with us—especially the friendly faces on our team! It sounds like you enjoyed your purchase process, and we appreciate your detailed feedback. We definitely understand the desire for a more thorough exploration of the vehicle features. Think of it as a game of "hide and seek," where we want to ensure no feature is left unspotted. We’ll take your suggestion to heart and work on sharpening our feature breakdown skills. As for the stock situation, we hear you loud and clear. We strive to have a variety of models available, unfortunately it was not in our control as the lender dictated this. We do apologize if our staff did not offer you any of our complimentary coffee or tea during your visits. We will also ensure to show you the location of our onsite charger for our loyal customers if you ever need it! We truly appreciate the feedback and pleasant review.
Pros:
Friendly Staff: The sales team and finance manager were welcoming, approachable, and helpful. They took the time to explain the entire process thoroughly, making it easy for me to understand each step.
Detailed Process
Explanation: Every part of the purchasing process was well explained, from financing options to the paperwork involved.
Test Drive and Demo: The test drive experience was smooth, and the demo presentation gave me a solid understanding of the car's functionality.
Added Accessories: I appreciated the few free accessories provided, which was a nice touch.
Cons:
More Detailed Feature Explanation: I would have liked a more in-depth walkthrough of the vehicle's features. While the basics were covered, a detailed breakdown of all features would have been helpful.
Limited Free Accessories: I would have loved more complimentary or discounted accessories, especially body-protective items.
Stock: I had my eye on the Outlander GT/SEL PHEV but was only able to get approved the ES model. This was disappointing, and I docked one star due to this availability issue.
No Charging Station: Since Mitsubishi offers PHEV models, a free or fast-charging station at the showroom would be a great addition to support customers purchasing these types of vehicles.
Suggestions for Improvement:
Welcome Drinks: Offering soft drinks or coffee to customers would enhance the welcoming atmosphere.
Freebies and Welcome Gifts: Small tokens or gifts for first-time buyers would be a great way to make new customers feel appreciated.
Document Holder: Providing a pouch or small file for storing the vehicle’s necessary documents would be a thoughtful addition and convenient for customers.
Overall, I recommend Cambridge Mitsubishi for their friendly staff and quality service, with just a few areas where they could take the customer experience to the next level!