Capitol Cadillac Lansing Body Shop

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(536 Reviews)

96% Would Recommend
Latest Review almost 7 years ago

Reviews


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Thom T.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2014 Category: Collision
Thom said they still need to rotate the tires. There was not much communication between himself and this business.

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George S.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2014 Category: Collision
George said there is always room for improvement. Other than that, they did a great job and he really did not have any communication with the facility.

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Guy Y.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2014 Category: Collision

KJ
Karen J.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2014 Category: Collision
Karen said her vehicle was not washed and cleaned as promised. She was told they do not provide loaner vehicles but her friend has been to this facility before and twice they provided loaner vehicles to him. She had to find rental vehicles for her and her husband. The repair was one day later than promised and she does not know the reason. They only called her when her vehicle was ready. The first person with whom her husband spoke told him the cost was $150 and when she called again, another person told her that was not an accurate amount and it would start at $200. She is still waiting to hear from them on the correct amount and would like a call. Ron, the person she talked to on the phone, was not very friendly.

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Connie H.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/03/2014 Category: Collision
Spoke with Dan. He said they told him his vehicle would be ready on Thursday but he did not get his vehicle until Tuesday. They simply underestimated the time. He was not kept adequately informed during the process. He had to do the calling to find out any information. Their communication could be better.

DG
Donald G.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2014 Category: Collision
Donald said the repairs were completed two days later than he expected due to short staff. He was not kept adequately informed during the repairs and was not satisfied with the communication because this business did not contact him during the repairs.

CC
Carol C.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/08/2014 Category: Collision
Carol said they failed to notify her when the part was in and she had to call them. The price was too high.

KW
Kenneth W.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2014 Category: Collision
Spoke with Veronica. She said they did a great job, but it took longer than expected. They found more damage so it took an additional four days. A tire pressure sensor came on. She did not get in as quickly as she wanted, but she does not blame this business for it. She contacted them for updates. Not all of the damage was noted on the estimate. They were really nice.

GS
Gary S.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/16/2014 Category: Collision
Gary said when he took his vehicle in for an estimate the staff member who did the estimate told him this business would pay some of the deductible. When he went to pick up his vehicle he discussed this with the manager who was surprised to hear this. They had good communication with him, but not with each other.

TW
Thomas W.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2014 Category: Collision
Thomas said he had no problems with this business. They did a great job.

DC
Daniel C.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/21/2014 Category: Collision
Daniel said it was not a big deal, but he would have liked to have been called in the morning to let him know when his vehicle was going to be ready.

GG
Gary G.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2014 Category: Collision
Spoke with Christopher. He said this vehicle was delayed five days for additional repairs. There was a lack of communication, so he had to call them for updates.

JH
James H.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2014 Category: Collision
James said the vehicle was a day late but he does not know why. Also he said there was no need to be kept informed about the work, he knew what was happening.

AC
Ancuta C.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2014 Category: Collision
Ancuta said they were very nice at this business and she appreciated them giving her a ride to and from the business. There was grease on the seat that they cleaned off for her and she found a small scratch on her new bumper. She asked them to check her tire pressure because she was feeling vibration. They checked the tire pressure and told her the pressure was off but she is unsure if they corrected it because she is still feeling the same vibrations.

JM
Jack M.
Michigan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2014 Category: Collision

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