Leroy said he rated his overall experience with the business a 2, because of 1 minor issue. The job completed on his vehicle was all right, except he found some damage on the vehicle. The bumper sticks out a little bit. Leroy chose not to elaborate upon any further details regarding the bumper. He will show the representative the bumper issue when he brings the vehicle back in. The representative advised him clearly if he found anything later after the repairs were completed, he could bring his vehicle back to the business. As a result, he will see what they can do to resolve the issue to his satisfaction. His repair service was 1 day late. Leroy stated whenever he has brought any of his vehicles in for repair services, the representatives performed a fast and pretty good work.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.