Christina said she was not satisfied with the quality of the body work because the hood, door and frame were off. They also put on the wrong rubber piece for the trimming of the door. She was not given a promised set date. She said she does not know the reason why they did not keep her informed during the repair process. The estimate was not done by this business, it was done by a different business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Chris L. from Capitol Chevrolet Body Shop responded on 06/23/2011 05:00 AM
We got Christian's car back in the shop and took care of all of her issues and put her in a rental while we was taking care of her problems.
Chris L. from Capitol Chevrolet Body Shop responded on 06/23/2011 05:01 AM
We got Christian's car back in the shop and took care of all of her issues and put her in a rental while we was taking care of her problems.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
