Capitol Hyundai Columbia


Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1131 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 3.5999967/5Overall Rating 3.5999967/5Overall Rating 3.5999967/5rating 3.5999967rating 3.5999967
Original
Overall Rating 1.4666667/5rating 1.4666667rating 1.4666667rating 1.4666667rating 1.4666667
94% Would Recommend
100% Business Response
Latest Review 24 days ago
Joe B. on 10/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy "
Good
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 10/23/2017
Service Type: Maintenance
Review Created: 10/29/2017 04:45 AM
Verified Customer on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regularly scheduled oil change/maintenance- 2016 Elantra GT"
My service was completed faster than I expected. The service dept. representative was thorough in his explanations of work done, and he answered all my questions in a friendly, competent manner. I keep coming back to this dealership because of the great service here! This is my third Hyundai!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 10/23/2017
Service Type: Repair
Review Created: 10/26/2017 08:45 AM
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Robert B. at Capitol Hyundai Columbia responded on 10/26/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800

Debra B. on 10/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brian Kelly was very helpful and professional "
Very informative and recommendations for my car
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/25/2017 05:22 AM
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Robert B. at Capitol Hyundai Columbia responded on 10/26/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800

Yvonne A. ReScore Review on 10/29/2017
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Service "
Service manager said they were going through a buyout and things were stressful and he would talk with them
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/20/2017
Service Type: Repair
Review Created: 10/25/2017 03:29 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad customer service "
Customer service was awful I was given someone else vehicle initially in service Dept
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/20/2017
Service Type: Repair
Review Created: 10/25/2017 03:29 AM
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Robert B. at Capitol Hyundai Columbia responded on 10/26/2017

Im so sorry this happen to you. We are going thru a buy out and it has been very stressful right now. Our service is not like this at all. I will have a talk with your service advisor about the issue.

Robert Bingham
Service Manager
803-788-6800

Ramero H. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Good
Vehicle: 2014 Hyundai Equus
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/24/2017 03:31 PM
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Robert B. at Capitol Hyundai Columbia responded on 10/26/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800

Verified Customer on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer"
Customer service representative
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/22/2017 05:14 PM
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Robert B. at Capitol Hyundai Columbia responded on 10/23/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Kimberly J. on 10/21/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata"
Best service in 4 years
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/21/2017 07:45 AM
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Robert B. at Capitol Hyundai Columbia responded on 10/23/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Lisa P. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely Service"
Timely service.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/21/2017 06:32 AM
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Robert B. at Capitol Hyundai Columbia responded on 10/23/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Valerie R. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Ms. Thomasena"
Ok
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/19/2017 12:40 PM
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Robert B. at Capitol Hyundai Columbia responded on 10/19/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Capital and Brian rock "
I always get super service from Brian and capital
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 11:48 AM
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Robert B. at Capitol Hyundai Columbia responded on 10/19/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Marvilyn D. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service people"
The service people are wonderful they always take care of me
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 11:09 AM
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Robert B. at Capitol Hyundai Columbia responded on 10/18/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff!!!"
My only issue is that after the news that my part would need to be ordered and they had ordered a rush thinking that it would be done the next day I sat around most of the afternoon awaiting the call that it was done however I never received a call and when I called to check on it they said it would be another day which I didn’t mind so much but I would have liked a courtesy call letting me know it wouldn’t be ready for another day so I wasn’t just sitting around waiting for the call.... otherwise I’m very thankful for everyone working so hard to get my car back to road ready and listening to my concerns! I appreciate them looking out for my safety more than anything when they were very honest with me to say it wasn’t safe to drive without the new part. Plus the part was covered under the amazing Hyundai warranty!!! The good here always far outweighs the bad!!!
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 10:00 PM
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Robert B. at Capitol Hyundai Columbia responded on 10/18/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

BRUCE T. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Friendly staff and quick. Normally not a fan of service at dealerships but this is an exception.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 05:51 PM
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Robert B. at Capitol Hyundai Columbia responded on 10/18/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.net

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great service and comfortable waiting room with great coffee
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:14 PM
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Robert B. at Capitol Hyundai Columbia responded on 10/17/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Reecy T. on 10/15/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"N/a"
N/a
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/15/2017 06:11 PM
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Robert B. at Capitol Hyundai Columbia responded on 10/16/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert BIngham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Jimmy D. on 10/12/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Poor customer Service response. Better after some prodding."
They made a mistake during the servicing of my Equus. Oil change was fine, the alternator seems to function correctly and they pushed the warranty company to cover the repair. Mechanic made a mistake in not noticing the sensor wire resting on the fan belt which would have caused an error light on the dash in a very short time. The careless attention to detail could have cost me time and Capital Hyundai money.
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/12/2017 01:15 PM
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Robert B. at Capitol Hyundai Columbia responded on 10/13/2017

I'm sorry about this I have talk to my techs to pay more attention.Thanks for the feed back this does help a lot.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Jose A. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENT SERVICE"
SERVICE PEOPLE WHO GO OUT OF THERE WAY TO HELP
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/12/2017 05:41 AM
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Robert B. at Capitol Hyundai Columbia responded on 10/13/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"routine service visit"
While very busy, the service rep was still very attentive to my needs and considerate of the fact I was waiting for the vehicle to be finished. Staff are always very friendly.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 06:42 PM
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Robert B. at Capitol Hyundai Columbia responded on 10/11/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2011 Sonata Engine"
The engine was ordered, installed and I had my car back in less than 2 weeks. They also gave me a loaner car. Great customer service from Brian Kelly and his team!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 06:16 PM
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Robert B. at Capitol Hyundai Columbia responded on 10/11/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

Robert D. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Thanks to Brian Kelly, the service technician who seems to do everything except turn the wrench, I could not get better service.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 02:30 PM
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Robert B. at Capitol Hyundai Columbia responded on 10/11/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits.

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitol-imports.com

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