Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1066 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.6538477/5Overall Rating 4.6538477/5Overall Rating 4.6538477/5Overall Rating 4.6538477/5rating 4.6538477
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
94% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


LP
Leonard P.
Clinton, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Len P.
Greeted promptly; friendly atmosphere; competent service
BENNY J G., Service Manager from Carbone Hyundai responded on 09/21/2018

Thank you very much for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

GV
Gerrit V.
Hamilton, NY
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Quick service!
Service was done quickly!
BENNY J G., Service Manager from Carbone Hyundai responded on 09/20/2018

We appreciate the 5 star rating. Thank you.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Whitesboro, NY
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Good service
Just took it in for a mileage reading and was in and out.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/20/2018

Thank you very much for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

CS
Cequoia S.
Utica, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Inspection..
As always you guys got ms in and out at reasonable time with great service! Thanks again.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/19/2018

Thank you very much for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

TN
Todd N.
Little Falls, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Service
Good job
BENNY J G., Service Manager from Carbone Hyundai responded on 09/17/2018

Thank you very much for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

MW
Marcus W.
Richfield Springs, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Great service
When ever I need service they always fit me in to my schedule...that's good business. Thanks !!!
BENNY J G., Service Manager from Carbone Hyundai responded on 09/17/2018

Thank you very much for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Ilion, NY
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
Free Wifi, TV and donuts😊
To eark6 to tell
BENNY J G., Service Manager from Carbone Hyundai responded on 09/17/2018

Thank you for the 4 star rating. Sorry for not providing a receipt in hand. I did verify the receipt has been mailed out to you. Please inform me if you do not receive the receipt. We hope to make your next visit a full 5 star treatment. 

Benny Grullon
Service Manager
315-736-8356

KW
Karen W.
Ilion, NY
2010 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great customer service
They went above and beyond my expectations when they offered me a loaner car so I did not have to spend the entire day at the dealership when they could not get right to my vehicle. Great customer service and friendly people
BENNY J G., Service Manager from Carbone Hyundai responded on 09/13/2018

We always look forward to providing our customers with the best service possible. We appreciate and thank you very much for the 5 star rating. 

Benny Grullon
Service Manager
315-736-8356

SH
Scott H.
New Hartford, NY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Fantastic service.
I have never had a bad experience at Carbone Hyundai. I most recently went in for an oil change and had a great experience again. Dave and the crew were fantastic. It was fast and easy.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/13/2018

Thank you very much for the comments. We appreciate the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

KC
Korinn C.
New Hartford, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Great service
Thanks for the great service
BENNY J G., Service Manager from Carbone Hyundai responded on 09/13/2018

We appreciate the 5 star rating. Thank you.

Benny Grullon
Service Manager
315-736-8356

JP
Jamie P.
Ilion, NY
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
A fabulous time
It was an excellent experience with knowledgeable and professional staff waiting to make your purchase a memorable one.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/12/2018

Thank you very much. We appreciate the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Rome, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Great Service
Great job! Staff is really friendly. Very pleased!
BENNY J G., Service Manager from Carbone Hyundai responded on 09/11/2018

Thank you very much for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Whitesboro, NY
2011 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018 Category: Service
Call back
Very appreciative

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/09/2018 Category: Service
Terrible experience
0
BENNY J G., Service Manager from Carbone Hyundai responded on 09/21/2018

We apologize for any inconvenience you experienced on your last visit. Our goal is to have happy customers who can trust us. I will be contacting you shortly and hopefully we can make this situation right for you again. Thank you.

Benny Grullon
Service Manager
315-736-8356

JC
Jacquelyn C.
New York Mills, NY
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Great job!
They got my vehicle in a timely manner. Everything was done properly.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/10/2018

Thank you for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

CW
Courtney W.
Burlington Flats, NY
2010 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Nice job
Always friendly staff, willing to help thoroughly.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/10/2018

We appreciate the 5 star rating. Thank you.

Benny Grullon
Service Manager
315-736-8356

JI
John I.
Utica, NY
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Great!!
Very efficient and friendly!!!
BENNY J G., Service Manager from Carbone Hyundai responded on 09/10/2018

Thank you for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

DT
Donald T.
Rome, NY
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Car one Hyundai
I was very please with the service I received . The ride of my vehicle is so much better after it was recommended to get a front end alignment. The time and professionalism of the service representative that waited on me was very much appreciated.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/06/2018

Thank you very much for the 5 star rating. 

Benny Grullon
Service Manager
315-736-8356

SB
Spencer B.
Herkimer, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Oil change appointment
Dave in service took care of my oil change and the technicians found my inspection was overdue and was taken care of.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/05/2018

Thank you for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Whitesboro, NY
2015 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
always good
They always do a good job. $25.00 for a light near the license plate is a little excessive however.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/19/2018

Thank you for the 4 star rating. Your opinions matter and will make us better to help you in the future.

Benny Grullon
Service Manager
315-736-8356

RD
Ronald D.
Little Falls, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
My Sonata Limited
I had the oil changed in my Sonata and the service was fast and friendly.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/05/2018

Always a pleasure servicing your vehicles. Thank you for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356