Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1014 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.6599988/5Overall Rating 4.6599988/5Overall Rating 4.6599988/5Overall Rating 4.6599988/5rating 4.6599988
Original
Overall Rating 2.52/5Overall Rating 2.52/5rating 2.52rating 2.52rating 2.52
95% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Hamilton, NY
2016 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
OK
OK

MG
Maureen G.
Rome, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Carbone Hyundai
Fast efficient service

PH
Paula H.
Rome, NY
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
I did business with Brandon. He is a new service rep with Carbone. I needed a loaner because the warranty work was going to take a couple of days.
The service on my car was completed when promised.

Verified Customer
Cassville, NY
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great service
Received appt fast, done on time, employees were very polite

SL
Suzanne L.
Sauquoit, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great visit
Service manager knew exactly what the noise I mentioned to him was and explained to me how fuel injection works. He had it checked out to be sure everything was fine. He is smart!! Todd my salesman came out and connected Voice projection feature. He was very helpful. Only worry I have is the service vehicle screen appears still to have the oil changed. Should it have been reset?

PC
Patricia C.
Whitesboro, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Great service
The service staff are always professional and friendly.
WILLIAM T C., Service Manager from Carbone Hyundai responded on 07/09/2018

Thank you for your business!

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


JF
Jeanette F.
Herkimer, NY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Excellence is the usual
Always a very little wait and a comfortable friendly environment while waiting. Thank you
WILLIAM T C., Service Manager from Carbone Hyundai responded on 07/09/2018

Thank you for 5 stars!

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


JC
Joseph C.
Frankfort, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Very Friendly and the ease of doing business
Both my spouse and I were at a store awaiting to hear back from our son as our daughter-in-law was in labor at the hospital obviously due to have a baby. When we came out of the store we noticed one of the tires on our vehicle was going flat. We went to Carbone Hyundai as they were within the area. When we arrived, the Service Representative was very friendly. We explained our situation as we were awaiting to go to the hospital upon hearing from our son. She indicated one of service technicians was willing to give up their lunch and go later, to immediately fix tire on our car. This is definitely above and beyond!!!!!
WILLIAM T C., Service Manager from Carbone Hyundai responded on 07/09/2018

I'm glad we could help!

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


PS
Patricia S.
Clinton, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Over all every thing is good
The staff is fast and good but I keep losing the correct time on the clock it happens every few days the staff check it out and can't find the problem.
Roy
WILLIAM T C., Service Manager from Carbone Hyundai responded on 07/09/2018

Thank you for the 5 star review.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


Verified Customer
Rome, NY
2017 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2018 Category: Service
Unfortunate
Unsatisfactory service with Carbone Hyundai. My car was not serviced at the appointment time that was scheduled. It shouldn’t take 3 hours to do an oil change when you have an appointment. I am so unhappy with their service that now I will be changing the oil myself.
WILLIAM T C., Service Manager from Carbone Hyundai responded on 07/09/2018

Thank you for taking the time and letting us make this right.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


Verified Customer
Rome, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Complaint follow-up
After posting a review of my recent visit, I promptly received a call from Bill Crafton, which I very much appreciated. I was very pleased with his concern for my issue and the resolution he offered. It's nice to know that the reviews are read and acted upon

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2018 Category: Service
Tired of money making problems with each visit
I don't like all the extra issues that come up with every visit. I know it's about making more money. I may need to find somewhere else to take my vehicle unless there is a problem. (I only came for an oil change!)
WILLIAM T C., Service Manager from Carbone Hyundai responded on 06/27/2018

Thank you for you business.  We are always trying to keep our customers vehicles operating properly.  Vehicles are very expensive and we just want to make sure we are doing our job properly and protecting your investment.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


RS
Ronald S.
Deansboro, NY
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2018 Category: Service
Good service
The service is always good but I had an appointment and still had to wait 3 hours.
WILLIAM T C., Service Manager from Carbone Hyundai responded on 06/27/2018

Thank you for your review.  We will continue to improve on our time in the shop.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


TZ
Thomas Z.
Whitesboro, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
courtesy , great service
Always prompt and courteous . Do a great job.
WILLIAM T C., Service Manager from Carbone Hyundai responded on 06/27/2018

Thank you so much for your kind words!

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


Verified Customer
Whitesboro, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Inspection and Oil Change
Friendly convenient service in a busy dealer environment! Love my Hyundai!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2018 Category: Service
Required second visit to do get full request
Get all the work done as requested
WILLIAM T C., Service Manager from Carbone Hyundai responded on 06/27/2018

We are very sorry the work you required couldn't be completed in 1 visit.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com

WILLIAM T C., Service Manager from Carbone Hyundai responded on 07/09/2018

Thank you very much for your business!

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


SR
Susan R.
Oneida, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Laurie Billings
We keep coming back because of Laurie. She treats us like family . We have 3 leases up in March 2019 and would love an early out offer in September. We want new AWD SUV due to our winter driving and nice low payment. We may however have to look at other brands as well as price and features are super important . I know Laurie will do her best to keep our business

TH
Thomas H.
Munnsville, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Thorough
Nothing to say
WILLIAM T C., Service Manager from Carbone Hyundai responded on 06/27/2018

Thank you for business.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


KC
Korinn C.
New Hartford, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018 Category: Service
Great service
Thanks for the great service
WILLIAM T C., Service Manager from Carbone Hyundai responded on 06/27/2018

Thanks for you kind words!

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


TL
Tremain L.
Richfield Springs, NY
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
excellance
service was efficient . everything was done with clarity and proficiency.
WILLIAM T C., Service Manager from Carbone Hyundai responded on 06/27/2018

Thank you for the 5 star review!

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


Verified Customer
Rome, NY
2006 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Recall
Fast service.
WILLIAM T C., Service Manager from Carbone Hyundai responded on 06/22/2018

Thank you for you AWESOME 5 star review!

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


MQ
Martin Q.
West Winfield, NY
2009 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2018 Category: Service
Marty
Needs to be quicker for a simple oil change.
WILLIAM T C., Service Manager from Carbone Hyundai responded on 06/22/2018

We are sorry your oil change took longer than it should have. We will keep improving. Please reach out to me so we don't have this issue in the furture.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com