Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

964 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.6136377/5Overall Rating 4.6136377/5Overall Rating 4.6136377/5Overall Rating 4.6136377/5rating 4.6136377
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Anonymous avatar
Verified Customer
Utica, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Fast friendly service
Serviced my car quickly and efficiently, so I could get to work on time!

LS
Lori S.
Clark Mills, NY
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Snow tires off
Okay

TT
Tanis T.
Mohawk, NY
2013 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Sometimes very busy
Still happy with the service

Anonymous avatar
Verified Customer
Boonville
2006 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
The service
Thank you

GS
Gail S.
Whitesboro, NY
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Gail S
Satisified with the timeliness of the service and treatment from staff.
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WILLIAM T C., Service Manager from Carbone Hyundai

Thank you for being our customer. Thank you for the review.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


WR
William R.
New Hartford, NY
2011 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Hyundai Center of Excellence
Carbone Hyundai is the place to go for Hyundai service as they know the vehicles well
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WILLIAM T C., Service Manager from Carbone Hyundai

Thanks for you time.  You are valued!

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


KC
Karen C.
Marcy, NY
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
timely, courteous, friendly and feel comfortable there
I sincerely like having Hyundai service my car. They are courteous and fast and offer many coupons to save money on servicing your vehicle which is always a plus! Also very friendly.
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WILLIAM T C., Service Manager from Carbone Hyundai

Thank you so much for your kind words!

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


LS
Linda S.
Oneida, NY
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Polite, and kept us informed.
The tech's did a good job, the car feels and responds great. One thing though, my wife's first name is spelled "Lynda". Thank you for everything. SRS
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WILLIAM T C., Service Manager from Carbone Hyundai

I'm glad we are able to fix your vehicle right the first time.  Please let us resolve the spelling of your wifes name.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


RG
Roland G.
Rome, NY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
I'll be back!
Great service and courteous staff.
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WILLIAM T C., Service Manager from Carbone Hyundai

Thank you for your kind words!  Thank you for you business.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


TO
Tim O.
Hamilton, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Understanding and Responsive
The Carbone service team took the time to talk with me about a warranty issue and the service manager made it right. I felt like a valued customer at the end of the day, and the problem with a fuel door on my 2015 Sonata was promptly resolved.
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WILLIAM T C., Service Manager from Carbone Hyundai

Thank you for giving us a chance to resolve your concern!  We value you as a customer.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


Anonymous avatar
Verified Customer
Utica, NY
2017 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2018 Category: Service
Service persons
The service personal need to be more accurate to details when doing their jos.
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WILLIAM T C., Service Manager from Carbone Hyundai

I'm so happy we were able to provide you a loaner vehicle while yours was being repaired.  I apologize not showing you how to close the sun roof.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


Anonymous avatar
Verified Customer
Ilion, NY
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Good service
The service people were very fast and friendly
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WILLIAM T C., Service Manager from Carbone Hyundai

We love the feed back! Thank you for your business.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


Anonymous avatar
Verified Customer
Fly Creek, NY
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Another good experience
Great job
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WILLIAM T C., Service Manager from Carbone Hyundai

Thats what we like to hear! Thank you so much.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


Anonymous avatar
Verified Customer
Albany, NY
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
.
.
Ddc6415adb33c1b184e8ef907ff28985?s=28
WILLIAM T C., Service Manager from Carbone Hyundai

You are valued as our customer. Thank you

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


PS
Paul S.
Rome, NY
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Top Notch:
Service time in and out was great
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WILLIAM T C., Service Manager from Carbone Hyundai

Thank you for taking the time to rate our dealership. Your important to us.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


Anonymous avatar
Verified Customer
Rome, NY
2017 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2018 Category: Service
Customer lounge
The ceiling needs fixing
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WILLIAM T C., Service Manager from Carbone Hyundai

Thank you for your recent visit. We look forward to servicing your vehicle in the future.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


KK
Kenneth K.
Clinton, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Completed service in a timely manner
Friendly and great service
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WILLIAM T C., Service Manager from Carbone Hyundai

Thank's for the 5 star review!

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


Anonymous avatar
Verified Customer
Utica, NY
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Great Service
Job well done (NYS inspection) in a timely manner. Service rep was friendly and courteous..
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WILLIAM T C., Service Manager from Carbone Hyundai

Thank you for taking time out of your day to respond with a 5 star review.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


DL
Dana L.
Middleville, NY
2010 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Professionalism
Atmosphere was welcoming and the gentlemen that waited on me were courteous and friendly. The service was fast and efficient. I was greatly pleased.
Ddc6415adb33c1b184e8ef907ff28985?s=28
WILLIAM T C., Service Manager from Carbone Hyundai

Thank you so much for the 5 star review.

William Crafton

Service Manager

315-761-7429

wcrafton@carbonecars.com


JC
Jacquelyn C.
New York Mills, NY
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Very flexible
I had an oil change and tire rotation scheduled. When I arrived I asked to have an inspection and they did it with no problem.
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WILLIAM T C., Service Manager from Carbone Hyundai

Thank you for the 5 Star Rating. We appreciate you taking the time to share comments referencing your service visit.

William Crafton
Service Manager

315-761-7429

wcrafton@carbonecars.com