Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1110 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.6538477/5Overall Rating 4.6538477/5Overall Rating 4.6538477/5Overall Rating 4.6538477/5rating 4.6538477
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
94% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


Verified Customer
Whitesboro, NY
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Great
Awesome

MG
Mauricio G.
New Hartford, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018 Category: Service
Good
Good
BENNY J G., Service Manager from Carbone Hyundai responded on 11/17/2018

Thank you very much for the rating. Always look forward to providing our customer s with outstanding service.

Benny Grullon
Service Manager
315-736-8356

MC
Mary C.
New Hartford, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Experience
Excellent service and great experience
BENNY J G., Service Manager from Carbone Hyundai responded on 11/12/2018

Thank you for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

JB
Janet B.
New Hartford, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Oil change, tire rotation and 1 recall
Because I was in and out timely. Your service person was courtions
BENNY J G., Service Manager from Carbone Hyundai responded on 11/08/2018

Thank you very much for the 5 star rating. We appreciate the feedback.

Benny Grullon
Service Manager
315-736-8356

GS
Gerard S.
Utica, NY
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018 Category: Service
Good service
Employees are nice and very helpful
BENNY J G., Service Manager from Carbone Hyundai responded on 11/05/2018

Thank you very much for the 5 star review.

Benny Grullon
Service Manager
315-736-8356

GW
Gary W.
St. Johnsville, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2018 Category: Service
My rating
I like this place alot. When I need them they are there for me.
BENNY J G., Service Manager from Carbone Hyundai responded on 11/08/2018

Thank you for your feedback. We appreciate the rating. 

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Utica, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018 Category: Service
Brake service
The quality of the work was fine. I felt the price was a bit high, compared to offers from some competitors. In fact when I first came in, I was given an estimate of around $1,300. I don't feel I should have to spend that much money on a car that I've only had for a little over two years.
BENNY J G., Service Manager from Carbone Hyundai responded on 11/08/2018

Thank you for the rating. We greatly appreciate your comments. I can answer any questions you may have regarding your recommended services. please email me or call me at your convenience.

Benny Grullon
Service Manager
315-736-8356

CS
Christina S.
Utica, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Service
Very good
BENNY J G., Service Manager from Carbone Hyundai responded on 11/02/2018

Thank you very much for the 5 star review.

Benny Grullon
Service Manager
315-736-8356

CM
Clara M.
Utica, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Quick
In and out

NC
Nick C.
New York Mills, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Service was wonderful
As always, wonderful.

JC
Jerry C.
New York Mills, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Thanks
Great!

HB
Helen B.
New York Mills, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Great
Thank You

Verified Customer
Little Falls, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2018 Category: Service
Too Expensive
$69 for an oil change and tire rotation. Just crazy!!!

Verified Customer
Stittville, NY
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Great
Thanks for always taking care of my older car.
BENNY J G., Service Manager from Carbone Hyundai responded on 10/31/2018

Thank you for the 5 star review. We greatly appreciate it.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Stittville, NY
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Great Service
Always great service!
BENNY J G., Service Manager from Carbone Hyundai responded on 10/31/2018

Always a pleasure to service your vehicles. Thank you.

Benny Grullon
Service Manager
315-736-8356

JL
James L.
Marcy, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Honest and loving what they do!
Very polite and straight forward employees that get us right in and explain to us what our options are and very appreciative of the courtesy your employees give us! Thank you very much!
BENNY J G., Service Manager from Carbone Hyundai responded on 10/28/2018

We greatly appreciate your comments. Thank you very much for the 5 star rating. This is the quality of service we strive to provide our customers each and every day.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Utica, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Santa fe 2017
Service is fast.
BENNY J G., Service Manager from Carbone Hyundai responded on 10/28/2018

We appreciate the 5 star rating. Thank you.

Benny Grullon
Service Manager
315-736-8356

RS
Richard S.
Whitesboro, NY
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
NYS Inspection
VERY quick service
BENNY J G., Service Manager from Carbone Hyundai responded on 10/28/2018

Thank you for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Whitesboro, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/24/2018 Category: Service
Taking advantage
I was very dissatisfied. I brought my car in for 50,000 mile inspection and got a phone call telling me my car needs $1,300 worth of work. I left getting none of the work done and brought it to a different mechanic to inspect my car. Upon his inspection my car needed NO ADDITIONAL work. Carbone tried to get me to drop $1300 for NO REASON. I will never bring my car to a carbone dealer and will NOT be recommending this dealership to anyone.
BENNY J G., Service Manager from Carbone Hyundai responded on 10/28/2018

We apologize for any dissatisfaction you may have experienced with us. We will be reaching out to you to rectify your concerns. Thank you for your feedback.

Benny Grullon
Service Manager
315-736-8356


JV
Jason V.
West Edmeston, NY
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Good Service
Good Service
BENNY J G., Service Manager from Carbone Hyundai responded on 10/23/2018

Thank you for the 5 star review.

Benny Grullon
Service Manager
315-736-8356