97% Would Recommend
Latest Review over 2 years ago

Reviews


PP
Paul P.
Maine
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2016 Category: Service
Paul said the business does good work.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Maine
Jeep Grand Cherokee
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/27/2016 Category: Service
Scott said he had spent $1,200 one day and he had to come back. He went back 3 times and they said they could not service his vehicle. His vehicle is still not running and he will not recommend this facility.
This review was collected via phone interview by Customer Research Inc.
Tom H. from CARS responded on 05/28/2016

Scott came back 3 times and wanted us to drop everything to look at the vehicle when we had other appointments. We would gladly look at the vehicle if he made an appointment. 

Tom Hargrove
Owner
(207) 593-8832

SS
Suzanne S.
Bristol, ME
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2016 Category: Service
Suzanne said the staff at this business have done a very good job and they explained everything thoroughly.
This review was collected via phone interview by Customer Research Inc.

MT
Margaret T.
Rockport, ME
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2016 Category: Service
Margaret said she was very satisfied with her experience at this business. The man she dealt with was very kind helpful, and explained the problem with her vehicle very well.
This review was collected via phone interview by Customer Research Inc.

RW
Ronald W.
Maine
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2016 Category: Service
Ronald said a part was wrong and he waited the next day, which was fine and great.
This review was collected via phone interview by Customer Research Inc.

AS
Ashley S.
Rockport, ME
Lincoln Zephyr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2016 Category: Service
Ashley said they were polite and explained everything. It was done in a timely manner and he was very pleased.
This review was collected via phone interview by Customer Research Inc.

JG
Jim G.
Maine
Ford Econoline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2016 Category: Service
Jim said the employees got him in quick and were accommodating and reasonable.
This review was collected via phone interview by Customer Research Inc.

EG
Ed G.
Maine
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2016 Category: Service
Ed said this business is very speedy, courteous and they are easy to get a hold of.
This review was collected via phone interview by Customer Research Inc.

JK
Justin K.
Maine
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2016 Category: Service
Justin said the customer service was good and he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

BS
Brandon S.
Maine
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2016 Category: Service
Brandon said Tom, an employee at this business, was very up front and helpful. He let him know what all the issues were. This facility is handy and they know what they are doing.
This review was collected via phone interview by Customer Research Inc.

KT
Krista T.
Maine
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2016 Category: Service
Krista said this business was great. Her experience was very quick and easy. The guy she dealt with was very polite.
This review was collected via phone interview by Customer Research Inc.

KG
Kevin G.
Maine
Volkswagen Golf
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2016 Category: Service
Kevin said the service was fine from this business.
This review was collected via phone interview by Customer Research Inc.

BC
Ben C.
Mercedes-Benz Sprinter 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2016
Great alignments!! (2015 Mercedes Sprinter)
Easy to schedule, fast turn around, rates are great, service is top-notch, state of the art and super clean facility, probably the most high-tech and efficient in the area if not farther

PS
Paul S.
Maine
Toyota Highlander
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/16/2016 Category: Service
Paul said he has never heard of a repair facility that doesn't test drive the vehicles after repairs, until this one. He is not happy with the service. Additionally when he lifted the hood, the old parts were laying on the battery.
This review was collected via phone interview by Customer Research Inc.
Tom H. from CARS responded on 04/18/2016

The vehicle was in for exhaust, brake, and a misfire. When the vehicle was pulled into the shop, it was misfiring badly. The exhaust, brakes and ignition coil were replaced.  We then hooked up the diagnostic equipment to monitor for any misfires at idle and under a load. None were present and the engine idled smoothly. There was no indication that the vehicle needed to be test driven based on the result of the diagnostics. We're sorry your experience wasn't a pleasant one. We would greatly appreciate a chance to make it up to you. Feel free to give me a call personally. 

Tom Hargrove
Owner
(207) 593-8832

JF
Jona F.
Maine
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2016 Category: Service
Jona said the business does an excellent job. The employees are friendly, professional and super fast. Their customer service is the best around and he was impressed with their work.
This review was collected via phone interview by Customer Research Inc.

SW
Sandy W.
Maine
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2016 Category: Service
Sandy said they did what he asked them to do and they solved the radio problem.
This review was collected via phone interview by Customer Research Inc.

AB
Ashley B.
Maine
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2016 Category: Service
Ashley said she went to other businesses but A.J. treated her like a human being and got the job done quickly.
This review was collected via phone interview by Customer Research Inc.

WE
Warren E.
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2016
Always A Pleasure
Every visit to CARS, even my recent routine oil change, is a pleasant, satisfying experience. My needs are always addressed courteously and promptly. Tom is an excellent diagnostician and mechanic and I trust him and the operation completely. I rely on his recommendations and always feel he has my best interest at heart.

WR
Wendy R.
Maine
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2016 Category: Service
Wendy said they were good and they were able to get her in quickly. They were fast and super friendly.
This review was collected via phone interview by Customer Research Inc.

DM
Doug M.
Maine
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2016 Category: Service
Doug said the business did everything he asked them to do. He would like them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 63 in total