Consistent with previous experiences I've had here, the work was excellent, and communication was wonderful throughout. Two notes: 1) they are in high demand, so your scheduled service may be months from when you get your estimate, and 2) the front desk is rarely staffed (based on six separate experiences), so even if you arrive at your appointment time, allow an additional 30-40 minutes during drop off, pick-up, or during a visit for an estimate, because you'll probably wait 20-30 minutes just at the front desk before anyone stops by to help you. Once they do, though, all other aspects of the visit will go really quickly and the rest of the team there is amazing!
Jay M. from CARSTAR Ballard Collision responded on 12/28/2023 07:52 AM
Thank you for the feedback Jeffrey! We will take all of this into consideration to help moving forward.
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