CARSTAR Bothell Auto Rebuild

Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

1219 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


EL
Erin L.
Washington
Verified Customer
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08/17/2019 Category: Collision
Spoke with Robin. She said that the customer service was good, everyone was very pleasant and it was a good experience. She chose this facility because it was convenient.
This review was collected via phone interview by Customer Research Inc.

TS
Tara S.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Collision
Spoke with Ryan. He said everything was fine except that he had some white gunk on his driver seat that hasn't come out.
This review was collected via phone interview by Customer Research Inc.

RT
Raymond T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Collision
Raymond said they did a good job and were very helpful. The process was completely explained. They told her the time it would take to finish the repairs, and exceeded it. Everything was finished early.
This review was collected via phone interview by Customer Research Inc.

AT
Ayva T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Collision
Ayva said the customer service was good and the repairs were fast.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Eric said the repair was good. The technicians were welcoming and provided straight forward information before the repair and follow up afterwards.
This review was collected via phone interview by Customer Research Inc.

AJ
Alun J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Alun said the staff did an exceptional job and was very responsive.
This review was collected via phone interview by Customer Research Inc.

DD
Dianne D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Dianne said her experience was absolutely great. The staff kept her in the loop about the progress, and she appreciated how efficient they were and that the repairs were completed in a timely manner. She also mentioned the estimator did a great job.
This review was collected via phone interview by Customer Research Inc.

KP
Kim P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Kim said the customer service at this business is great, and the repairs were exceptional. She stated she was really impressed, and her vehicle was ready earlier than promised. She also mentioned she received phone calls, texts and emails to make sure she was well informed. She said Aly and Nick were wonderful and answered all her questions well. The staff in general was friendly and professional, and she has nothing bad to say.
This review was collected via phone interview by Customer Research Inc.

CT
Chris T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Collision
Chris said everyone at the business was very helpful and they kept in contact with him, and they did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

CW
Craig W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Collision
Craig said the work was good. They were prompt. The vehicle was delivered when promised.
This review was collected via phone interview by Customer Research Inc.

TZ
Tanja Z.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Collision
Tanja said the business is fantastic. They kept her updated and when she would call they answered promptly. She said it was a very pleasant transaction. The people were not sure if they could get it done sooner than promised but they did.
This review was collected via phone interview by Customer Research Inc.

PH
Pam H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Collision
Pam said they were quick and efficient. There was not a lot hoopla. They just got to the point and got the vehicle fixed.
This review was collected via phone interview by Customer Research Inc.

TL
Teresa L.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2019 Category: Collision
Teresa said the repair was really, really good but did not like the way the representative acted toward her. The person was not very welcoming and not very happy. The insurance dealt with the estimate.
This review was collected via phone interview by Customer Research Inc.

SB
Sushil B.
Washington
Verified Customer
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07/01/2019 Category: Collision
Sushil said the employees were punctual. Dan was great. The follow up was great and so was the work done on his vehicle. He chose this business because of the online ratings.
This review was collected via phone interview by Customer Research Inc.

PG
Patricia G.
Washington
Verified Customer
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06/28/2019 Category: Collision
Patricia said this business was courteous. They did a good job.
This review was collected via phone interview by Customer Research Inc.

GJ
Gregory J.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Collision
Gregory said he would recommend this business. The work took a few extra days as they had to wait for parts.
This review was collected via phone interview by Customer Research Inc.

ST
Sohaib T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Collision
Sohaib said his experience was smooth and stress free. The business kept him updated throughout the repair.
This review was collected via phone interview by Customer Research Inc.

BK
Brandon K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Collision
Brandon said the repairs were great. He did have two little issues. One being a very small gap on the hood of his vehicle and the other being some over spray on the front and back windshields. He will return at some point and see if they can be taken care of. The customer service was great. The employees were very accommodating, kept him updated every other day, were very helpful and great throughout the whole process.
This review was collected via phone interview by Customer Research Inc.

SH
Sheryl H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Collision
Sheryl said this business was great and easy to work with. They did a great job on the body work. They were able to get her in quickly. They did not keep her updated on the process of her vehicle but there was no need because it was a simple job.
This review was collected via phone interview by Customer Research Inc.

SH
Sheryl H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Collision
Sheryl said this business was great and easy to work with. They did a great job on the body work. They were able to get her in quickly. They did not keep her updated on the process of her vehicle but there was no need because it was a simple job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1219 in total