Carstar Bothell Auto Rebuild

Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

1098 Reviews

99% Would Recommend
Latest Review 11 days ago

Reviews


SP
Srinivas P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Collision
Srinivas said everything was good.
This review was collected via phone interview by Customer Research Inc.

RC
Richard C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Collision
Spoke with Richard's son. He said everything looked good. Nothing was off kilter. There weren't any gaps between pieces. The employees washed the outside and vacuumed the inside of his vehicle. His vehicle was ready 1 day before the promised date.
This review was collected via phone interview by Customer Research Inc.

MZ
Marta Z.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Collision
Marta said the employees were nice and treated her well. The work on her vehicle looks really good. She wasn't given a promised finish time.
This review was collected via phone interview by Customer Research Inc.

RD
Randy D.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Collision
Randy said from the moment he walked in the door, the employees were a pleasure. They were nice and personable. He enjoyed his experience.
This review was collected via phone interview by Customer Research Inc.

SM
Stephen M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Collision
Stephen said the staff did a good job. He said the vehicle was not ready when promised because they found additional damage but he did not elaborate as to how late the vehicle was.
This review was collected via phone interview by Customer Research Inc.

LB
Lori B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Collision
Lori said the dealership recommended her to this business. She was very pleased with the customer service. They were friendly, professional and got the job done quickly. Dan kept her updated on the status of her vehicle. It was done sooner than expected.
This review was collected via phone interview by Customer Research Inc.

MP
Michelle P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Collision
Michelle said the employees were very helpful and friendly. The job was done in a timely way.
This review was collected via phone interview by Customer Research Inc.

JM
Jake M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Collision
Jake said the business had super nice staff. They gave an estimate as to how long it would take, but it took half the time that was quoted. He got his vehicle back earlier than he thought and it wasn't too pricey.
This review was collected via phone interview by Customer Research Inc.

MC
Morgan C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Collision
Morgan said the process was wonderful and seamless, they communicated well.
This review was collected via phone interview by Customer Research Inc.

MA
Mirian A.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Collision
Mirian said the staff was fantastic, and everything went smoothly and correctly.
This review was collected via phone interview by Customer Research Inc.

RM
Romain M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Collision
Spoke with Romain's wife. She said the employees were good. They were nice and personable. This was her 1st time using them. She had her children with her and the employees kept them engaged. Her vehicle was done earlier than promised. She brought her vehicle in on a Wednesday. She stated she thought they would have it over the weekend but she was able to pick it up on Friday.
This review was collected via phone interview by Customer Research Inc.

KS
Karla S.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Collision
Karla said she had to take her vehicle back to this business because the repairs did not hold up, but they did make it right the second time around. She was not satisfied with the quality of the repair because she had to take her vehicle back. She was not satisfied with the business' communication because she had to take the vehicle back.
This review was collected via phone interview by Customer Research Inc.

AG
Adam G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Collision
Adam said the mechanic got his vehicle in and out and he really appreciates the work being done in one day.
This review was collected via phone interview by Customer Research Inc.

JT
Joyce T.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Collision
Joyce said this business was wonderful. They did a very good job. Her vehicle was ready in one day.
This review was collected via phone interview by Customer Research Inc.

KP
Kelly P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Collision
Kelly said she wanted to thank the employees for the great service.
This review was collected via phone interview by Customer Research Inc.

CC
Christopher C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Collision
Christopher said the repair was done fabulously and his vehicle was ready much sooner than anticipated.
This review was collected via phone interview by Customer Research Inc.

MT
Mehrnoush T.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Collision
Mehrnoush said this business was great. She loved the attitudes of the employees.
This review was collected via phone interview by Customer Research Inc.

JS
Joyce S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Collision
Joyce said the staff provided friendly customer service. Her vehicle was done 1 day earlier than promised, and they would call her every other day with updates about her vehicle. The manager was great.
This review was collected via phone interview by Customer Research Inc.

JG
Josh G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Collision
Josh said he was pleased with how well the overall repair turned out. The vehicle looks like the accident never happened.
This review was collected via phone interview by Customer Research Inc.

MS
Meghan S.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2018 Category: Collision
Meghan said the body work was ok on the back but it didn't fit the lower right wheel well very well. So another person is going to fix it for her.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1098 in total