CARSTAR Northwest Collision Center Kirkland

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

335 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


VS
Vishnu S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Collision
Vishnu said the employees did a really good job and they kept him in the loop.
This review was collected via phone interview by Customer Research Inc.

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Amanda D.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Amanda said the customer service was really good. The employees were kind, prompt and did a good job. She chose this facility because of the location and it was a preferred business with both the insurance facilities involved in the collision.
This review was collected via phone interview by Customer Research Inc.

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Derek S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Spoke with Lauren. She said it was really easy to get in and scheduled around her work hours. The business was really nice and they helped her quickly when she had to go back because of a rattling noise.
This review was collected via phone interview by Customer Research Inc.

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Manu P.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Collision
Manu chose not to elaborate on his satisfaction with his overall experience.
This review was collected via phone interview by Customer Research Inc.

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Denise C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Collision
Denise said the staff was friendly and explained everything to her. The employees were very knowledgeable and even gave her suggestions for further work.
This review was collected via phone interview by Customer Research Inc.

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Dolores M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Collision
Dolores said the employees were so helpful and informative. She was very happy that her vehicle turned out so nice. Josh couldn't have been better.
This review was collected via phone interview by Customer Research Inc.

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Aref M.
Washington
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2018 Category: Collision
Spoke with Aref's sister. She said the repairs took more time than what she was told. This was due to an insurance delay. Also, there were defects in the paint and the vehicle needed to be painted again. This was an inconvenience for her.
This review was collected via phone interview by Customer Research Inc.

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James B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Collision
James said Josh was very professional. It was a great experience. They did a great job. The repairs were done on time.
This review was collected via phone interview by Customer Research Inc.

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Paul H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Collision
Paul said the staff members were very good, and competitive on their rates. They did the work in a timely manner, and they did some things he appreciated, such as cleaning the vehicle. They also cleaned it a second time, due to some bird excrement. It was a minor repair, so they didn't need to keep him updated. He appreciates their friendly service.
This review was collected via phone interview by Customer Research Inc.

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Matthew .
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Collision
Matthew said the business was very communicable. The staff talked to him and told him what was going on, called when necessary, and the service was excellent.
This review was collected via phone interview by Customer Research Inc.

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Anastasiia P.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Collision
Anastasia said the business did not inform her that the parts were delayed and her vehicle was there an extra 4 days. They were not calling her, she had to call them nearly every time.
This review was collected via phone interview by Customer Research Inc.

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Hitesh V.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Collision
Hitesh said the facility did a good job.
This review was collected via phone interview by Customer Research Inc.

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Chintan V.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Collision
Chintan said they are extremely professional and are always ready to help. The repair was finished on time. He has used this business 4 times. The first time he went there because they are close to his home. Thereafter, he went because they do good work.
This review was collected via phone interview by Customer Research Inc.

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Mari C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Mari said the employees were easy to work with. They did a wonderful job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

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Leif A.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Collision
Leif said this business did good work and had good customer service.
This review was collected via phone interview by Customer Research Inc.

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Anson Y.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Collision
Anson said his vehicle looks like it did before the collision. The business has employees who are really friendly.
This review was collected via phone interview by Customer Research Inc.

TK
Toshiharu K.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Collision
Toshiharu said all the people at this business did a good job of repairing his vehicle and it was ready 3 days ahead of schedule.
This review was collected via phone interview by Customer Research Inc.

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Gaurav B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Collision
Gaurav said he had no issues with this business. They did everything as expected. They cleaned the inside of his vehicle. His vehicle was delayed by 1 day. There was a problem with the bumper and they had to get a different one.
This review was collected via phone interview by Customer Research Inc.

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Angela S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Collision
Angela said the employees went above and beyond for her. After picking up her vehicle, she was made aware that her tail light was burned out. She returned to the facility that same day and they fixed her tail light for free. Her vehicle was done a day earlier than promised.
This review was collected via phone interview by Customer Research Inc.

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Nguyen T.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Collision
Nguyen said she was very happy with the good customer service. The employees were very nice, on time and explained things to her.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 335 in total