CARSTAR Northwest Collision Center Kirkland

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

493 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


BG
Brandon G.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2019 Category: Collision
Brandon said the staff did a good job. Also, the facility was conveniently located.
This review was collected via phone interview by Customer Research Inc.

AH
Andrea H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
Andrea said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

LB
Lee B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
Lee said his experience was great. The staff had good communication skills and got the repairs done when they said they would. So far he has not noticed any problems.
This review was collected via phone interview by Customer Research Inc.

KB
Keely B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Collision
Spoke with Dassiani. She said the repair was really good.
This review was collected via phone interview by Customer Research Inc.

HA
Hazeline A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Collision
Spoke with Pat. She said everyone was professional.
This review was collected via phone interview by Customer Research Inc.

JS
Jay S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Collision
Jay said this business received him well. The scheduling was really clean. The job was done really clean. They continuously kept him updated on every thing and that kept him from worrying about anything.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Collision
Spoke with Andrea. She said everything was smooth and easy from start to finish.
This review was collected via phone interview by Customer Research Inc.

SH
Sheila H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Collision
Sheila said the staff's communication was the best. They kept her informed with phone calls and emails so no mystery or guessing. Her vehicle was done a day earlier than promised.
This review was collected via phone interview by Customer Research Inc.

PG
Peter G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Collision
Peter said that the staff were courteous and fast. He stated that the facility did a good job for a good price.
This review was collected via phone interview by Customer Research Inc.

PB
Peter B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Peter said that this facility has good communication and does quality work.
This review was collected via phone interview by Customer Research Inc.

WH
Wesley H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Wesley said the customer service was great. They were quick and it was easy. JD was outstanding.
This review was collected via phone interview by Customer Research Inc.

DG
Diane G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Diane said the staff was easy to work with. They were courteous and helpful. The technicians were well informed and did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

KS
Khizer S.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2019 Category: Collision
Khizer said that when he initially went in for an estimate he just walked in. He said that his estimator was on lunch and that the facility didn't have anyone else who could complete his estimate. He had to come back a second time. He stated he wished that the facility would have had someone available on his initial visit, but that was the only issue he had with this experience.
This review was collected via phone interview by Customer Research Inc.

BT
Brian T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Brian said the quality of the repair was good and completed in a timely manner. The staff was nice.
This review was collected via phone interview by Customer Research Inc.

GM
Guilin M.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2019 Category: Collision
Guilin sad that everything was good and his repairs went well.
This review was collected via phone interview by Customer Research Inc.

AR
Allen R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Collision
Allen said this business fixed his vehicle and they did a good job. It looks like it was never in a collision.
This review was collected via phone interview by Customer Research Inc.

KP
Kevin P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Collision
Kevin said his experience was excellent.
This review was collected via phone interview by Customer Research Inc.

BK
Bounsana K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Collision
Bounsana said the business was fast and prompt with competitive rates.
This review was collected via phone interview by Customer Research Inc.

BR
Bharat R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Collision
Bharat said the employees did a good job. The rear door is not as good as it was originally.
This review was collected via phone interview by Customer Research Inc.

EO
Edward O.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Collision
Edward said the staff was honest and straightforward.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 493 in total