CARSTAR Northwest Collision Center Kirkland

Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

363 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


JL
Jena L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Collision
Jena said that the business was able to reattach her bumper for her to avoid her needing to get a rental until they were able to get her into the facility.
This review was collected via phone interview by Customer Research Inc.

AD
Amaryah D.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Collision
Amaryah said the staff was great, kind, professional, and fast. Her blinker wasn't working on the side of her vehicle that they fixed. She brought it back and they fixed the problem. Her vehicle looks great. Her vehicle wasn't ready when promised. The original estimate was 3 days. The promised date was pushed out to 5 - 7 days. This was because a part had to be ordered.
This review was collected via phone interview by Customer Research Inc.

MC
Mari C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Collision
Mari said the business was very easy to work with and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

PM
Peggy M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Collision
Peggy said this business communicated with her, and had her vehicle all ready. They told her how she could pick it up after they closed and get the rental back to the other place.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Collision
Steven said this business was great.
This review was collected via phone interview by Customer Research Inc.

M
Martin .
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Collision
Martin said the business did what he expected to be done.
This review was collected via phone interview by Customer Research Inc.

AB
Ann B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Collision
Ann said the business was helpful. They did a great job with the repairs to the vehicle. The repairs were completed in a timely manner and the business helped arrange everything that she needed, including the rental vehicle.
This review was collected via phone interview by Customer Research Inc.

LH
Laura H.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2018 Category: Collision
Laura said the business's employees were polite, efficient and communicated well with her, but she did not receive any communication during the week the vehicle was at the facility. She stated that when she first phoned the business, the staff was pleasant , nice, and gave her a good feel.
This review was collected via phone interview by Customer Research Inc.

RL
Rebecca L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Collision
Rebecca said she would recommend this facility.
This review was collected via phone interview by Customer Research Inc.

RF
Ryan F.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Collision
Ryan said the repairs were completed faster than expected. He stated that he would have liked to be walked through the estimate before the repairs were started.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Collision
Robert said that everything came out as expected.
This review was collected via phone interview by Customer Research Inc.

EF
Erika F.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Collision
Erika said the staff was really good at responding.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Collision
David said he liked that the employees stood up for him against the insurance company. They did an excellent job and they made sure his vehicle got the proper parts put on it. The parts were of good quality. He did have to wait an additional 4 days for his vehicle and this was due to a parts delay.
This review was collected via phone interview by Customer Research Inc.

FW
Fred W.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Collision
Spoke with Emily. She said the business was quick and she had no hassles.
This review was collected via phone interview by Customer Research Inc.

BK
Benjamin K.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Collision
Benjamin said everyone was super prompt and attentive. The staff were awesome and gave updates. It was completed on time, and they were flexible.
This review was collected via phone interview by Customer Research Inc.

JA
Jessica A.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Collision
Jessica chose not to elaborate on why she chose the facility. She said the work looks good and the staff was good at communicating and were helpful.
This review was collected via phone interview by Customer Research Inc.

DC
Diana C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Collision
Diana said the business provided great customer service and was very accommodating.
This review was collected via phone interview by Customer Research Inc.

VK
Veeraiah K.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Collision
Veeraiah said the work and customer service was good. He was not informed during the repair process, because the vehicle was there for only one day.
This review was collected via phone interview by Customer Research Inc.

JV
Jo V.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Collision
Jo said the customer service and the work done were both good.
This review was collected via phone interview by Customer Research Inc.

GR
Grace R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Collision
Grace said the bumper they repaired looked really good and they were very accommodating when she needed a rental, The service was prompt and she was very happy about it.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 363 in total