CARSTAR Northwest Collision Center Kirkland

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

431 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


GH
Gill H.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Collision
Gill said everything was fine, they just took too long.
This review was collected via phone interview by Customer Research Inc.

SE
Souad E.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Souad said the business was flexible and kept her updated on the repair. Her phone calls were answered. The staff did a great job fixing the vehicle.
This review was collected via phone interview by Customer Research Inc.

RR
Rhianna R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Collision
Rihianna said she was satisfied with the quality of the repair. The facility was conveniently located. The return of the vehicle was four or five days later than promised due to parts delay.
This review was collected via phone interview by Customer Research Inc.

MP
Martin P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Collision
Martin said the business was professional, they got the work done very quickly, and it was an overall positive experience. He did say that he happened to notice in the corner, he found some paint marks.
This review was collected via phone interview by Customer Research Inc.

TW
Tong W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Collision
Tong said the business did a very good job repairing his vehicle.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Collision
David said the business was prompt with the work. It was done about a day earlier than predicted.
This review was collected via phone interview by Customer Research Inc.

RC
Ryan C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Collision
Ryan said he had no problems with anything.
This review was collected via phone interview by Customer Research Inc.

GH
Goi H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Collision
Goi said she was taken care of nicely.
This review was collected via phone interview by Customer Research Inc.

YB
Yogesh B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Collision
Yogesh said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

TU
Thomas U.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Collision
Thomas said the estimator forgot to include a tire that needed to be replaced in the estimate. The oversight held up the repair for a couple of days.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Collision
John said he heard of the business from his insurance company, and also, his wife knows one of the owners of the business, so it was an easy choice for them.
This review was collected via phone interview by Customer Research Inc.

SP
Sean P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Collision
Sean said the customer service and the work were great.
This review was collected via phone interview by Customer Research Inc.

KW
Kent W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Collision
Kent said it was easy to get in and out. The repair was performed faster than originally estimated. He stated that it would have been convenient if the business would have had a service vehicle that could have taken him home.
This review was collected via phone interview by Customer Research Inc.

PA
Pauravi A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Collision
Pauravi said he had no problem with this business. The service was very good.
This review was collected via phone interview by Customer Research Inc.

SL
Steven L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Collision
Steven said the business was fine. They put his vehicle back together, and he had no problems. His vehicle was not ready when promised because of the holidays, they kept it an extra few days. It was not a big deal to him. He said the business didn't keep him so informed, he had to do most of the calling. He went to this business because it was where the tow vehicle brought him.
This review was collected via phone interview by Customer Research Inc.

JK
Jesse K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Collision
Jesse said the business was great.
This review was collected via phone interview by Customer Research Inc.

KS
Kapil S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Collision
Kapil said everything the business did was fine, everything is working good .
This review was collected via phone interview by Customer Research Inc.

EP
Erin P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Collision
Erin said the business did her repair and gave her estimates.
This review was collected via phone interview by Customer Research Inc.

CM
Courtney M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018 Category: Collision
Courtney said she was satisfied that the facility fixed the vehicle.
This review was collected via phone interview by Customer Research Inc.

CM
Charles M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018 Category: Collision
Charles said the repairs look good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 431 in total