CARSTAR Northwest Collision Center Kirkland

Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

393 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


AK
Abhishek K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Collision
Abhishek said this business was great. He was very happy with the work. They were very helpful and flexible with good choices that balance his budget.
This review was collected via phone interview by Customer Research Inc.

SZ
Shuo Z.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Collision
Shuo said she received a good experience.
This review was collected via phone interview by Customer Research Inc.

PP
Peter P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Collision
Peter said Aaron was helpful and followed up with him on the repair process.
This review was collected via phone interview by Customer Research Inc.

AB
Alena B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Collision
Alena said the repairs were fast and efficient.
This review was collected via phone interview by Customer Research Inc.

LZ
Lauren Z.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Collision
Lauren said had a great experience, she had excellent customer service and the people are very nice.
This review was collected via phone interview by Customer Research Inc.

WE
Wendy E.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Collision
Wendy said the work was good. They performed the repairs, she needed on time.
This review was collected via phone interview by Customer Research Inc.

NM
Neil M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Collision
Neil said the staff was very professional, did a great job of estimating up front, and got him in quickly. They took care of him right away so he didn't have to wait.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Collision
James said everything was good, quick and pretty easy.
This review was collected via phone interview by Customer Research Inc.

H
Helen .
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Collision
Helen said the repair the staff provided was timely. They were responsive and on time.
This review was collected via phone interview by Customer Research Inc.

RN
Ridwan N.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Collision
Ridwan said they served him well. They were professional.
This review was collected via phone interview by Customer Research Inc.

L
Lanclin .
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Collision
Lanclin said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

KL
Kwan L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Collision
Kwan said the staff at this business did a good job. The service was fast and they were polite.
This review was collected via phone interview by Customer Research Inc.

MS
Melissa S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Collision
Melissa said they were super helpful and efficient. They were very nice by getting everything done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JP
James P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Collision
James said the facility provided a quick turnaround time.
This review was collected via phone interview by Customer Research Inc.

CP
Cody P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Collision
Cody said they were helpful and kept him informed.
This review was collected via phone interview by Customer Research Inc.

EE
Eddy E.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018 Category: Collision
Eddy said he would not recommend the business for repair because the rear bumper has a yellow color on it that does not match.. There were also some taillight plugs that were not replaced, and he was told the staff would mail them to him. He was not satisfied with the repair.
This review was collected via phone interview by Customer Research Inc.

KL
Kwok L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Collision
Kwok said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

WD
William D.
Washington
Verified Customer
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10/16/2018 Category: Collision
William said the quality of work is good and the communication is good. The staff helped him with the insurance company and with the rental agency.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Collision
David said everything turned out great with his vehicle. He was happy with the employees' customer service.
This review was collected via phone interview by Customer Research Inc.

CP
Craig P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Collision
Craig said the staff at this business was willing to go to bat for him, in terms of getting him into a rental quicker than the insurance company was able to do.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 393 in total