CARSTAR Northwest Collision Center Kirkland

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

318 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


GB
Gaurav B.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Collision
Gaurav said he had no issues with this business. They did everything as expected. They cleaned the inside of his vehicle. His vehicle was delayed by 1 day. There was a problem with the bumper and they had to get a different one.
This review was collected via phone interview by Customer Research Inc.

AS
Angela S.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Collision
Angela said the employees went above and beyond for her. After picking up her vehicle, she was made aware that her tail light was burned out. She returned to the facility that same day and they fixed her tail light for free. Her vehicle was done a day earlier than promised.
This review was collected via phone interview by Customer Research Inc.

NT
Nguyen T.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Collision
Nguyen said she was very happy with the good customer service. The employees were very nice, on time and explained things to her.
This review was collected via phone interview by Customer Research Inc.

BD
Bill D.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Collision
Spoke with Lori. She said she was very satisfied with the work, and it was completed in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

PB
Paula B.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Collision
Paula said Josh did a great job.
This review was collected via phone interview by Customer Research Inc.

DB
Drew B.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Collision
Drew said, this business went above and beyond for him. They worked with his timeline and kept him updated during the repairs. They fixed another small issue that was close to the original repair.
This review was collected via phone interview by Customer Research Inc.

HF
Helen F.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Collision
Helen said this business is so nice, and with good customer service. Her vehicle was delayed 4 days, due to miscommunication.
This review was collected via phone interview by Customer Research Inc.

SC
Sheree C.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Collision
Sheree said Josh was personable, helpful and friendly. She had a wonderful experience. The estimate she received was through the insurance company.
This review was collected via phone interview by Customer Research Inc.

BV
Brian V.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Collision
Spoke with Brian's wife. She said the employees were efficient, fixed her vehicle, and did everything that she expected. The staff didn't contact her with updates. She called the facility herself, but they did know that she was going to be out of town.
This review was collected via phone interview by Customer Research Inc.

CP
Christopher P.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Collision
Christopher said the customer service was good. They showed concern and kept him informed. Josh was personable and a pleasure to work with. He had a good experience. His vehicle was done 1/2 a day earlier than promised.
This review was collected via phone interview by Customer Research Inc.

CG
Cherri G.
Washington
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2018 Category: Collision
Cherri said the facility looked a bit run down, but the quality of the repairs were excellent and better than she expected. The staff let her know when the vehicle would be ready, and she stated there wasn't any need to communicate in between.
This review was collected via phone interview by Customer Research Inc.

HH
Homero H.
Washington
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04/24/2018 Category: Collision
Homero said, this business finished when they said they would.
This review was collected via phone interview by Customer Research Inc.

SK
Saikiran K.
Washington
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04/23/2018 Category: Collision
Saikiran said the employees were friendly and did good work.
This review was collected via phone interview by Customer Research Inc.

KB
Ken B.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Collision
Ken said the vehicle was delayed by two days due to a parts delay.
This review was collected via phone interview by Customer Research Inc.

ZG
Zachary G.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Collision
Zachary said the vehicle was delayed a few days because the side mirrors had to be reordered.
This review was collected via phone interview by Customer Research Inc.

JR
Juliana R.
Washington
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04/21/2018 Category: Collision
Juliana said everything was perfect and delivered as promised. Her vehicle was ready ahead of schedule. She said they only contacted her when the vehicle was ready. She choose this facility due to the reviews she read on the internet, and the location.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Collision
Jim said the business treated him well. He said the job was well done and more than he expected.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Washington
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2018 Category: Collision
David said the business had his vehicle for three weeks. The staff couldn't give him a promise date because they were having some difficulties getting the parts.
This review was collected via phone interview by Customer Research Inc.

SA
Suman A.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Collision
Suman said his vehicle was fixed by Aaron. He explained everything. He was super-helpful. He made sure the color matched. The vehicle looks fine. There was a delay for a couple of days, so the paint could be matched. He was the one to call in for the repair update.
This review was collected via phone interview by Customer Research Inc.

MR
Mark R.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Collision
Mark said the employees provided him with excellent customer service, they were timely when contacting him regarding his vehicle's status, and it looks great after being detailed. The employees were also very polite.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 318 in total