CARSTAR Northwest Collision Center Kirkland


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

282 Reviews

99% Would Recommend
Latest Review about 20 hours ago
Demar S. on 02/23/2018
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Demar said the work was good but, he said about 6 inches away from the area that was repaired were some scratches from a previous incident. He said if those had been filled and painted it would have been a perfect experience, they were only painted over.
Category: Collision
Service Date: 02/06/2018
Review Created: 02/23/2018
This review was collected via phone interview by Customer Research Inc.
Chintan V. on 02/22/2018
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Chintan said the business did a good job and had a great turn around time.
Category: Collision
Service Date: 02/12/2018
Review Created: 02/22/2018
This review was collected via phone interview by Customer Research Inc.
Susan B. on 02/17/2018
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Susan said the staff was professional and the service was timely. She appreciated the accuracy of the quote.
Category: Collision
Service Date: 01/31/2018
Review Created: 02/17/2018
This review was collected via phone interview by Customer Research Inc.
Josh H. on 02/16/2018
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Josh said the employees were the best.
Category: Collision
Service Date: 02/02/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Marzena G. on 02/10/2018
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Marzena said the employees were helpful and they provided good customer service.
Category: Collision
Service Date: 01/26/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Benjamin B. on 02/10/2018
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Benjamin said staff did a great job and they went an extra mile. The customer service was great.
Category: Collision
Service Date: 01/31/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Isaiah f. on 02/10/2018
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Isaiah said his vehicle was done 2 days early.
Category: Collision
Service Date: 02/07/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Brian G. on 02/06/2018
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Brian said the staff did a great job. They kept him updated and they got him in on time which met his expectations. He has no complaints. It took longer than he was told it would take.
Category: Collision
Service Date: 01/24/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
Anton K. on 01/30/2018
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Anton said the work this business did was on point and it was completed in a timely manner. The staff did a good job of updating him on the repairs. They made the situation less uncomfortable for him.
Category: Collision
Service Date: 01/18/2018
Review Created: 01/30/2018
This review was collected via phone interview by Customer Research Inc.
Benjamin S. on 01/27/2018
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Benjamin said the communication he got from the staff was straightforward and the process went smoothly. However, the vehicle was delayed by 2 days because they had to order parts.
Category: Collision
Service Date: 01/23/2018
Review Created: 01/27/2018
This review was collected via phone interview by Customer Research Inc.
Margaret F. on 01/22/2018
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Spoke with Robert. He would like to thank the business for the great service and for having his vehicle ready early.
Category: Collision
Service Date: 01/12/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Darren C. on 01/20/2018
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Darren said the staff are really good at what they do.
Category: Collision
Service Date: 01/15/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Michael L. on 01/19/2018
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Michael said everything was done that they said would be done and the price came in under the estimate.
Category: Collision
Service Date: 01/11/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Jeffrey T. on 01/19/2018
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Jeffrey said the staff went above and beyond. His vehicle was a day or two late. He does not remember the reason for the delay.
Category: Collision
Service Date: 01/12/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Andrezej K. on 01/19/2018
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Andrezej said the business was pretty good. He is satisfied with the service and he had a pleasant experience. He stated he feels that the fact they showed their painting booth online shows they are professional and they have the equipment to do the job right.
Category: Collision
Service Date: 01/15/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Shannon L. on 01/19/2018
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Shannon said the business did fine and her vehicle looks great.
Category: Collision
Service Date: 01/16/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Dan T. on 01/13/2018
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Dan said the business provided good communication, and finished the repair early.
Category: Collision
Service Date: 01/05/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Anthony S. on 01/13/2018
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Anthony said his wife was happy with the customer care she received. She did have to take the vehicle back because of a problem with the wheel bearing, which should have been addressed while they had the vehicle the first time. However, they made it right and got it fixed. His wife did not feel that she was kept adequately informed during the repair process.
Category: Collision
Service Date: 01/09/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Austin S. on 01/03/2018
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Austin said the business was very friendly.
Category: Collision
Service Date: 12/21/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Livia H. on 12/28/2017
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Livia said the business was very efficient and quick. They set up her rental service.
Category: Collision
Service Date: 11/30/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 282 in total