Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93
4.9

( 68 Reviews )

99% Would Recommend
Latest Review 13 days ago

Reviews


KB
KELLY B.
Louviers, CO
Honda Civic Coupe
Verified Customer
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11/26/2019
Great customer service
I have had several cars serviced at Castle Rock Imports and have received excellent customer service. Every service is done as said and all my cars have run great. I drive 40,000 miles a year so I have my car serviced routinely during the year.

TD
Tom D.
Colorado
Toyota Highlander
Verified Customer
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11/22/2019 Category: Service
Tom said this business did what they said they were going to do and everything worked out good. Tim and Josh were very accommodating. They're always able to get all his vehicles in when he needs service and he really appreciates what they have done for him.
This review was collected via phone interview by Customer Research Inc.

PF
Pat F.
Castle Rock, CO
Audi S4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Pat said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Castle Rock, CO
Honda CR-V
Verified Customer
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11/20/2019
Josh's communication
Their work is guaranteed and always has been excellent. You want cheap & shoddy workmanship? Go somewhere else. You'll always get a fair price for their excellent repairs.

AC
ANGELLA C.
Castle Rock, CO
Mercedes-Benz E350
Verified Customer
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11/14/2019
Always customer focused
Tim and Josh are great to work with

BM
Bruce M.
Franktown, CO
Audi Q5
Verified Customer
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11/13/2019 Category: Service
Bruce said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Castle Rock, CO
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
John said that they were real open about everything and they did a good job. It took a little longer, but it's ok.
This review was collected via phone interview by Customer Research Inc.

SB
STACI B.
Sedalia, CO
Nissan Xterra
Verified Customer
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11/07/2019
Best auto repair in Colorado
Outstanding customer service. Highest level of integrity.

LG
LISA G.
BMW 3 Series
Verified Customer
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11/07/2019
Another GREAT experience!
Can't say enough POSITIVE things about the gang at Castle Rock Imports! Efficient service with no un-necessary "add-on" work and always great customer service from Tim & Josh in front!

Verified Customer
Castle Rock, CO
BMW 3 Series
Verified Customer
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11/03/2019
Amazing!
This is the best mechanic I have ever had! Truly a pleasure to work with each time that I bring my car in for service. Amazing!!

RT
RON T.
Castle Rock, CO
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019
Great experience
Do good work and always helpful.

AW
ANNE W.
Castle Rock, CO
Mercedes-Benz GLK-Class
Verified Customer
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11/01/2019
Very happy customer
They are the best! No complaints.

WL
WAYNE L.
Jeep Grand Cherokee
Verified Customer
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10/28/2019
The tech support
The techs are super knowledgable and transparent! They help you every step of the way! I wouldnt take my vehicle anywhere else!

GT
GOERGE T.
Castle Rock, CO
Audi A7
Verified Customer
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10/25/2019
In a word (or 2) RELIABLE and TRUSTWORTHY
Different vehicles, different times over the years, but always the same good service!

JB
JANICE B.
Castle Rock, CO
Mercedes-Benz E350
Verified Customer
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10/21/2019
The very best in town!
The very best in town! Castle Rock Imports does an amazing job they’re always so courteous and professional and they look out for their customers. It’s so nice to work with such honest people and I love giving their name to my friends when they need the best service on their cars!

DB
DALE B.
Sedalia, CO
Audi S4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019
Another unplanned emergency job
Well you accept the fact that an older car will eventually need those really ugly repairs, but for a 2001 B5 S4, replacing the heater core isn't even questioned. However you really need someone that's done this complex operation before, since you have to remove the entire dashboard. Well the CRI folks have done it a lot and the "perfect" end results I got back reflect that. Thanks again Tim, Josh, and the whole CRI team!

CJ
CHERYL J.
Castle Rock, CO
Honda CR-V
Verified Customer
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10/20/2019
Honest, expert care
We have used Castle Rock Imports for the service of our two Hondas and our Lexus. They have always given us great service and do not try to sell unnecessary services. When our Lexus needed more work than it was worth, Tim recommend we get rid of the car rather than waste the money. The only time we were not satisfied, it was not with CRI but with a subcontractor and Tim kept returning it until they corrected the issue.

BA
BOB A.
Castle Rock, CO
Toyota Tundra 2WD Truck
Verified Customer
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10/16/2019
Excellent Service
Wouldn't take our vehicles anywhere else.

PF
PATRICIA F.
Castle Rock, CO
Lexus RX 350
Verified Customer
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10/15/2019
Professionalism, Courtesy, Knowledge, Care, Love of autos, and Morgan.
I am never without a smile when I go to Castle Rock Imports. The service starts with a warm welcome, efficiency reigns, and the quality of the work is excellent. My Lexus and I drive away knowing we have been well served.

KD
Kim D.
Parker, CO
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Kim said she's used their services for a long time and she trusts them.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 68 in total