Verified CustomerThank you for taking the time to share your experience. We sincerely apologize for the delays, lack of communication, and the issues you encountered with the repairs to your vehicle. This is not the level of service we strive to provide, and we understand how frustrating and inconvenient this situation must have been.
We take full accountability for the entire repair process and recognize that we fell short in several important areas — from keeping you informed throughout the repair timeline to ensuring all work was completed thoroughly and correctly before returning your vehicle.
Your feedback is being taken seriously and has been shared with our team so we can address the breakdowns in communication and improve our quality control procedures moving forward. We value every customer’s trust, and we regret that we did not earn yours during this experience.