Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

26 Reviews

96% Would Recommend
Latest Review about 2 years ago

Reviews


RS
Randy S.
Bonney Lake, WA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2016 Category: Service
Randy said this business does the work well. They get it done quickly and correctly.
This review was collected via phone interview by Customer Research Inc.

BC
Bruce C.
Bonney Lake, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2016 Category: Service
Bruce said the business has great people skills. They are talented and well organized. They are a great asset to the community and offer strong community support.
This review was collected via phone interview by Customer Research Inc.

JW
Jeff W.
Bonney Lake, WA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2016 Category: Service
Jeff said the service from the business was completed in a timely manner and the repairs were below quoted cost. Kevin is a good guy and he does good work.
This review was collected via phone interview by Customer Research Inc.

OL
Otis L.
Bonney Lake, WA
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2016 Category: Service
Otis said this business did a great job. They should have someone on site to answer the phone.
This review was collected via phone interview by Customer Research Inc.

RF
Ryan F.
Bonney Lake, WA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2016 Category: Service
Ryan said he loves this business. He has no complaints and will go back with his vehicle. They provided honest, straightforward service. He would like to thank them for their work.
This review was collected via phone interview by Customer Research Inc.

MD
Morgan D.
Tacoma, WA
GMC Jimmy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2016
Good, honest work, fair prices
Good honest work and fair prices

MD
Matt D.
Puyallup, WA
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016 Category: Service
Matt said Kevin, an employee, was good. He knew what he was doing and they had fair prices. He trusts them and he had a great experience with them.
This review was collected via phone interview by Customer Research Inc.

GP
Giovanni P.
Bonney Lake, WA
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Service
Giovanni said they were very quick and efficient.
This review was collected via phone interview by Customer Research Inc.

CB
Chuck B.
Tacoma, WA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Service
Chuck said the business had overall good service.
This review was collected via phone interview by Customer Research Inc.

RH
Riley H.
Bonney Lake, WA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2016 Category: Service
Riley said Kevin was honest. It is often hard to find someone who does not up sell on the mechanic work. Kevin got her in on her schedule and paid on a budget she could afford.
This review was collected via phone interview by Customer Research Inc.

KN
Kim N.
Bonney Lake, WA
Volkswagen Jetta
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/22/2016 Category: Service
Kim said she was not happy with this business. She took her vehicle in to replace her belts and ended up towing her vehicle out of the business to another facility due to damages she believes were made while at this facility. She said she feels as if this business should reimburse her for additional damages made while her vehicle was in their care. Due to reasons already stated, she would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Joe S. from Cedar Grove Automotive responded on 02/24/2016

Kim brought her vehicle in with a broken timing belt. Our technician Kevin explained that if the belt broke while she was driving her hat that there was a possibility of valve damage. Kim ellected to replace the timing belt claiming that she had not been driving. Kevin replaced the timing belt and discovered that she did in fact have bent valves as is often the case. She admitted to Kevin that she had been driving when the belt broke. Kevin provided her with a quote to do the nessisary head work but she decided not to do any further work. Any good repair facility would be able the confirm to her that a broken timing belt would cause her valve clearance issue if she were to seek a second opinion. At no time did she indicate that she felt Kevin was responsible and she did seem to understand the issue. 

Cedar Grove Automotive

RS
Robert S.
Bonney Lake, WA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2016 Category: Service
Robert said this business did the work fast and cheap.
This review was collected via phone interview by Customer Research Inc.

VC
Vicky C.
Bonney Lake, WA
Ford E450 Super Duty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2016 Category: Service
Vicky said this business is family owned. The services are good, great quality, and they have excellent services.
This review was collected via phone interview by Customer Research Inc.

RB
Ron B.
Bonney Lake, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2016 Category: Service
Ron said this business price was great and the service was good.
This review was collected via phone interview by Customer Research Inc.

SF
Scott And Kristine F.
Bonney Lake, WA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2015 Category: Service
Scott said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

ME
Matt E.
Washington
Mazda 5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015 Category: Service
Matt said the business provided excellent service.
This review was collected via phone interview by Customer Research Inc.

SL
Sherman L.
Bonney Lake, WA
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015
Reasonable, Timely, and Effective
I needed a fuel injector replaced. Kevin got it done for me the very next day, for literally half of what the dealer was going to charge me.

SF
Scott And Kristine F.
Bonney Lake, WA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2015 Category: Service
Kristine said this business is dependable.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Bonney Lake, WA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2015 Category: Service
Mark said this business took his vehicle in for service promptly. They did not make him wait too long. They did a good job and did not charge too much.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Bonney Lake, WA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2015 Category: Service
Robert said the service at this business is phenomenal. The staff is good and willing to work with her.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 26 in total