Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

3958 Reviews

ReScore Reviews™ (45)

ReScore
Overall Rating 4.1777747/5Overall Rating 4.1777747/5Overall Rating 4.1777747/5Overall Rating 4.1777747/5rating 4.1777747
Original
Overall Rating 2.0222222/5Overall Rating 2.0222222/5rating 2.0222222rating 2.0222222rating 2.0222222
96% Would Recommend
100% Business Response
Latest Review 40 minutes ago

Reviews


PC
Patsy C.
Phoenix, AZ
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Very nice and easy to get service
Great service

Verified Customer
Phoenix, AZ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Outstanding!
Loved everything about the experience.

BC
Barbara C.
Phoenix, AZ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Satisfaction, convenience and good people
Always perfect.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/18/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

CS
Carol S.
Mayer, AZ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great Experience
All the employees, the girl that set up the appointment and service representative, were very courteous and helpful. They took the time to explain what they were going to do and answer all our questions. Great group of people made it a great experience.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/18/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JO
James O.
Phoenix, AZ
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Service with a smile.
Supper service great tech and courtesy driver.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/18/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

NM
Nancy M.
Phoenix, AZ
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Great Experience
Happy with my vehicles, wonderful sales lady, & good service. Thanks
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/18/2019

Thank you so much for the great feedback!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
AZ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Service is outstanding.
I go out of my way to have my car serviced here.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/18/2019

Thank you so much for the positive feedback!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JM
Juaqueen M.
Phoenix, AZ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Service
We live 30 miles away and live closer to another Hyundai dealer, but we bring our Tucson because they are courteous, professional and honest!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/18/2019

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

DC
Deborah C.
Phoenix, AZ
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Chapman Hyundai
It's always efficient, work is done on time, and the staff is always friendly.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/15/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

AM
Alexis M.
Phoenix, AZ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great Service Admin
Joe is perfect for the job. Very informative. Great personality!!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/15/2019

Thank you so much for the great review and positive feedback!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

KJ
Kelly J.
Phoenix, AZ
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Friendly and fast
I had an awesome experience at Chapman. Everyone was kind, friendly and professional. They notified me within a few hours of dropping off my car that the water pump was leaking, as well as a few other services that could be performed. There was no pressure and Tony Swinson was kind and friendly via phone. The service was finished a few hours before estimated the following day and the pickup process was quick and seamless. Awesome team, I will definitely be returning!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/14/2019

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

RA
Richard A.
Phoenix, AZ
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
great staff.
Could have at least cleaned the new tires.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/14/2019

Thank you so much for taking the time to fill out our survey.  I am so sorry that they missed wiping down your new tires.  I would love the opportunity to make that right with you and offer you another car wash.  Please contact me at your earliest convenience to set that wash up with me.  Have a great day!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

TS
Taylor S.
Glendale, AZ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Technician was awesome
Very informative, respectful, and timely! Really enjoyed this experience. I usually hate getting service done at the dealerships! Great service!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/14/2019

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

EK
Edwin K.
Phoenix, AZ
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Chapman is the best
Regular service at Chapman for the vehicle, but always treated like we are special. The work was doen in a timely manner, and the personnel very professional and friendly. We have been dealing with Chapman on Bell Road for many years, and would highly recommend it for anyone looking for a vehicle, or needing service on the vehicles they handle.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/13/2019

Thank you so much for the kind words and great review! We are so grateful for your continued business!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

DF
Donald F.
Phoenix, AZ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
A great group of Service Advisors
The service advisors are always friendly and welcoming. They provide up to date information on your vehicle while it is being serviced.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/12/2019

Thank you so much for the kind words and great feedback! 

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

MS
Maria S.
Glendale, AZ
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Seamless customer service.....making me very happy.
Joseph Padilla was great.
He was friendly, thorough with what my car needed for best care. Followed through with all requested services. Kudos to Joseph Padilla. Very kind.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/12/2019

Thank you so much for the 5 star review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

SN
Shirley N.
Glendale, AZ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
The people
Yes
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/12/2019

Thank you so much for the positive feedback!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Phoenix, AZ
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Excellent customer service and technical service
Easy to schedule appointment; work performed in reasonable time; customer service excellent.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/11/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

DC
Diane C.
Phoenix, AZ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Scheduled Maintenance Appointment
As usual, the Service Department at Chapman Hyundai on Bell Road was excellent - personable, timely, thorough and efficient.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/11/2019

Thank you so much for the positive review and great feedback!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

LC
Lynn C.
Phoenix, AZ
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Great place to service my car!
I feel welcomed when I bring in my car for service. They always take care of my car!!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 03/11/2019

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com