Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

4526 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.2884585/5Overall Rating 4.2884585/5Overall Rating 4.2884585/5Overall Rating 4.2884585/5rating 4.2884585
Original
Overall Rating 2.0961525/5Overall Rating 2.0961525/5rating 2.0961525rating 2.0961525rating 2.0961525
96% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


CW
Carol W.
Phoenix, AZ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
excellent customer service
Joe was awesome! kept me informed of all issues and had my care ready in no time.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/19/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

AM
Amy M.
Glendale, AZ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Good experience
I have gone to Chapman previously and knew they did a great job with service. This was no different. Also a great experience.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/19/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

LL
Lynn L.
AZ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Express oil
Efficient, friendly, comfortable wait, plus wash and doughnuts. Can’t go wrong.
RITA M W., Customer Relations Manager from Chapman Hyundai responded on 09/18/2019

Thank you for the excellent review!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com

CD
Cynthia D.
New River, AZ
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Service
Awesome
RITA M W., Customer Relations Manager from Chapman Hyundai responded on 09/18/2019

Thank you for the excellent review!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com

WG
Wendy G.
AZ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Service Dept. Review
Great customer service! Will definitely go there again.
RITA M W., Customer Relations Manager from Chapman Hyundai responded on 09/18/2019

Thank you for the excellent review!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com

Verified Customer
AZ
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Good dealer
Satisfied!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/17/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

SM
Sal M.
Phoenix, AZ
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Professional and Courteous Service
Everything was done correctly and on time. Joe Bartizal kept me informed during the service. The only caveat is waiting 2 days for radiator hoses. My Santa Fe is a V6, so there is far fewer of those around than the 4 cyl variety but still, one of the Hyundai dealers in town should have had them in stock.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/17/2019

Thank you so much for the great feedback and positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

RH
Ronald H.
Phoenix, AZ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Work done right the first time
Chapman Hyundai has great follow through. Work is done right the first time. The dealership atmosphere is very customer friendly.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/17/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

AM
Alejandro M.
Phoenix, AZ
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Great as usual
All good.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/17/2019

Thank you so much for the 5 star review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

RP
Renee P.
El Mirage, AZ
2018 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Joe b !!
Great guy. Excellent care.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/17/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

PH
Peggy H.
Glendale, AZ
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
I thought you meant the service I received Monday. Joe was great. He hooked up my phone and put air in all of my tires. Maybe it will ride better now.
When I look back on my experience purchasing my present car at Chapman Hyundai, I do not believe I will ever purchase another Hyundai. I purchased my car from a person who was intending and did quit the next day. The person who took over for him gave me very little information about what was included on the car. I was charged over 7% interest with very good credit. I advised the first person I talked with about the car that I only wanted to finance 50% of the car. It was written up for 100%. I was told that if I financed the car that I would save over $400.00. I just had to make 4 payments and I could pay it off. Talk about taking advantage of a woman who shopped alone, boy these people know how to stick it to you. I did talk to George and Rita about some of
of the things that happened, but after I had signed the papers, there was not a lot they could do. Never, ever will I let anyone treat me like that again.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/16/2019

Thank you so much for the 5 star review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Phoenix, AZ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Great service
I get friendly, professional, great service each and every time!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/16/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Glendale, AZ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Great turn around time
This time was great. They had us in and out in a timely manner and made sure we were updated along the process.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/16/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

DL
Douglas L.
Fountain Hills, AZ
2018 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Great people giving great service.
My first oil & filter change was a stress-free experience. I was also able to order a touch-up paint pen and pay for the part in the same transaction. When the part was available, I received a call and picked up my part the very next day. It is truly a pleasure working with a team that is continually focused on providing outstanding customer service at every moment.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/16/2019

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

GQ
Glenda Q.
Glendale, AZ
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
2018 Hyundai Santa Fe
Very happy with the service and the vehicle.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/16/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Glendale, AZ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Fast and thorough!!
No complaints. Very professional and prompt
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/16/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

RF
Roland F.
Phoenix, AZ
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/13/2019 Category: Service
Disappointed
See my earlier comments.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/16/2019

I apologize that your recent visit to have your vehicle serviced was less than perfect.  I would appreciate the opportunity to speak with you regarding your experience.  Please feel free to reach out to me at your convenience.

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JL
Joe L.
Phoenix, AZ
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Hyundai
Great
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/13/2019

Thank you so much for the 5 star review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

RK
Robert K.
Phoenix, AZ
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
My go-to dealership.
Always able to get service appt right away. Agents are very polite and friendly. The techs are first class and it feels great to know that my car is well maintained. The waiting room is clean and the coffee very good. Wait time is as expected if not shorter than average.
Pricing is competitive, so why go anywhere else?
I bought my 1913 Veloster at this dealership and have been loyal to the service dept since then.
Probably will buy my next car there when time comes.
Great job!!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/13/2019

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Phoenix, AZ
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Great service
Always a pleasant experience
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 09/13/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com