Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

3764 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.1590882/5Overall Rating 4.1590882/5Overall Rating 4.1590882/5Overall Rating 4.1590882/5rating 4.1590882
Original
Overall Rating 1.9999959/5rating 1.9999959rating 1.9999959rating 1.9999959rating 1.9999959
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


EM
Evan M.
Phoenix, AZ
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Veloster
Great service and dealt with Warranty too
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/19/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

CI
Carol I.
Phoenix, AZ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Quick and easy
All though there was only one service agent working I was still able to get in fairly quickly and my service was fast and my car was washed! Not bad for a stormy day! thanks to the Chapman Hyundai service team.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/18/2019

Thank you so much for the positive feedback!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JL
Joe L.
Phoenix, AZ
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
service
Service is much improved.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/18/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JW
John W.
Phoenix, AZ
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
The staff
We have had service done at Chapman since we bought our car in 2012. They are always honest and thorough.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/18/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

MM
Martin M.
Phoenix, AZ
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Another great service experience at Chapman
Always a pleasure to return to Chapman with professional and friendly service advisors and do it right the first time service crew.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/18/2019

Thank you so much or the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

LB
Linda B.
Phoenix, AZ
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
The best service
Tony my service advisor once again provided excellent service for my vehicle. I would also like to give a shoutout for Richard the shuttle driver. He is Avery safe and personable driver.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/17/2019

Thank you so much for the kind words and positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JW
John W.
Scottsdale, AZ
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Always great service
Always rely upon Chapman Hyundai for top notch service and response!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/17/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
AZ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Service
Service was quick!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/17/2019

Thank you so much for the 5 star review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

DM
Denise M.
Glendale, AZ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great service
Tony, in the service department, has always made the experience excellent. He explains all recommendations and appears very honest.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/16/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Phoenix, AZ
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Good
Good
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/16/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

IK
Ivan K.
Scottsdale, AZ
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
the new service manager Jamie Hayes,
Jamie is not only the best service manager I have ever work with.
My family has purchased seven Hyundai s from different dealers. Jamie is a definite plus
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/16/2019

Thank you so much for the kind words and great review! We are so grateful to have your family as our customers.  Have a great day!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

KS
Katheryn S.
Prescott, AZ
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
great service crew
The service crew is very customer-oriented, professional and efficient
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/16/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

HP
Howard P.
Phoenix, AZ
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
On time, nice wash
a bit expensive
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/16/2019

Thank you so much for taking the time to fill out our survey.  We really appreciate your feedback!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

FV
Freddy V.
AZ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
2012 Hyundai Sonata
I been coming here to do my maintenance on my car and my recalls.. I've worked with joe and joseph. Good guys they will take car of you.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/16/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Glendale, AZ
2014 Hyundai Genesis Co
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Nice customer service
Joe was very helpful and answered all my questions. The only issue was that I had to wait longer than initially promised to get the car, but other than that I was happy with the service.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/16/2019

Thank you so much for taking the time to fill out our survey!  We appreciate your feedback and are sorry to here we were unable to meet out promise time.  We will look into this situation and see what changes we need to make in order to prevent this from happing again in the future.  Have a great day!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

MM
Myrna M.
Phoenix, AZ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
The people at the Service Dept are very friendly yet professional. They are very good at what they do.
This was my first time for service on my Elantra (2018). I was treated very nicely by all the people at the service dept. I will definitely take my car to serviced there again
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/16/2019

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JK
Jason K.
Scottsdale, AZ
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Excellent
Professional, courteous staff
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/16/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

RF
Richard F.
New River, AZ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
service dept
Took the car in for leaking wiper fluid,had me in and out pretty quickly
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/15/2019

Thank you so much for the 5 star review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

PJ
Phillip J.
Phoenix, AZ
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Amazing work
Amazing job how Joseph handled my vehicle when I came in early and how quickly he got me taken care of.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/15/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

DD
Doris D.
Phoenix, AZ
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Doris D
Courteous and helpful service members.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 01/14/2019

Thank you so much for the 5 star review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com