Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

4266 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.2291667/5Overall Rating 4.2291667/5Overall Rating 4.2291667/5Overall Rating 4.2291667/5rating 4.2291667
Original
Overall Rating 2.0833335/5Overall Rating 2.0833335/5rating 2.0833335rating 2.0833335rating 2.0833335
96% Would Recommend
100% Business Response
Latest Review about 22 hours ago

Reviews


SC
Sylvia C.
Phoenix, AZ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Custom service rocks!
This is the dealership I bought my 2018 Sonata at and travel 20 miles to for service instead of the two dealerships that are closer to my house. You guys have wayyy better customer service and better coupons. Thank you!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/26/2019

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Phoenix, AZ
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Review
I'm just not crazy about the Hyundai vehicle.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/26/2019

Thank you so much for the 5 star review!  I would love to answer any questions you may have about your vehicle or see if there is anything I can to to help you enjoy your vehicle more.  Please reach out to me if I can be of any assistance.  I hope you have a wonderful day!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

HL
Hilton L.
Phoenix, AZ
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Attention to excellent service
We had forgotten we already had a certain repair done last year, but you looked it up in your computer and saved us a costly event!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/25/2019

Thank you so much for the great feedback!  

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Phoenix, AZ
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Very helpful
had some electronic issues with my vehicle, while it took some time to get everything done, it wasn't Chapman's fault in my opinion. It was my warranty company taking time to approve what was necessary.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/25/2019

Thank you so much for the positive feedback.  We are so glad we were able to work with your warranty company to get your issues resolved!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

SD
Stephanie D.
Peoria, AZ
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
No Hassle Maintenance
I just took my car in for the 45,000-mile service. Joe Bartizal is the best! He is very efficient, knowledgeable, professional, and personable. He always gets my car in and out in a timely manner, explains things thoroughly, and is very pleasant to deal with.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/25/2019

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Phoenix, AZ
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Excellent coupon value
Excellent coupon value. The service people are professional, punctual and did great work. I was offered an annual $109 value coupon for three oil changes, two tire rotations, complementary exterior wash and evaluation of other components.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/25/2019

Thank you so much for the positive feedback on our new maintenance program!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

LA
Louis A.
Surprise, AZ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
SERVICE IS THE BEST
joe, in service is terrific and dependable. always there to help
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/25/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

RR
Ronald R.
Phoenix, AZ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Recent Service Appointment
Excellent service with a smile. Fast on-time appointment with friendly staff. Thank you.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/24/2019

Thank you so much for the positive review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

ST
Steven T.
Phoenix, AZ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Service
Made an appointment for service
They took car on time
Service agent was great, courteous & knowledgeable.
Car was done in time stated
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/24/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

SP
Stacy P.
Phoenix, AZ
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
Friendly Service
My youngest daughter is sensitive to sound and there was construction going on at the dealer. She was not happy in the crowded lounge and Rita in customer relations came and took us to the Mazda lounge it was empty and my kids were happy. Thank you for the awesome customer service. I will recommend Chapman Hyundai to everyone!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/24/2019

Thank you so much for the great feedback!  I am so glad to hear we were able to show you guys to a quieter lounge while you waited for your service.  We appreciate your patience during out construction!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

CF
Cynthia F.
Cave Creek, AZ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
great customer service
Joe in the service department always takes great care of me!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/24/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

MA
Michael A.
Glendale, AZ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2019 Category: Service
What Takes So Long?
Overall, the friendliness of your employees is outstanding. Banjo was very informative as to the new Palisade. The person who checked me out followed me to my car to show me where to put on my inside dome lights. I purchased my car from this dealership and enjoyed that process also. But the length of time of service seemed a bit excessive. I may just end up at a Jiffy Lube.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/24/2019

Thank you so much for the great feedback.  I am sorry to hear your service took longer than expected.  The typical service takes an hour and a half to complete with the exterior hand car wash.  I know we will "wow" you on your next service!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Sedona, AZ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Very accommodating at a very trying time
Car broke down on way to airport to Catch an international flight. Took care of me quickly can get me on my way and have a loaner ready for me when I came back three weeks later
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/24/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
AZ
2007 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Fast courteous service
What more can you ask. This was my first experience at this dealer. The service was fast, courteous and at a reasonable price. I'm definitely going to continue using their service.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/24/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

DN
Donna N.
Phoenix, AZ
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Amazing service
Always professional and friendly staff. Knowledgeable and helpful.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/21/2019

Thank you so much for the 5 star review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

SE
Sandra E.
Phoenix, AZ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great service
Courtesy was appreciated & Joe helped me with something I didn't know how to do in my car.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/21/2019

Thank you so much for the 5 star review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Glendale, AZ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great
Great
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/21/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

MA
Mitchell A.
Phoenix, AZ
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Customer
Very good service
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/21/2019

Thank you so much for the positive feedback!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JA
Jordan A.
Mesa, AZ
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Amazing Customer Service
From the car buying experience to servicing and any other dealership needs there is no comparison to Chapman Hyundai! They are extremely knowledgeable, kind, and timely no matter what you are there for. Had an amazing time working with them and will continue to take my vehicle and future vehicles to them!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/20/2019

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Phoenix, AZ
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Hyundai service
Completed on time, staff friendly and efficient
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 06/20/2019

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com