Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

3550 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 4.1190481/5Overall Rating 4.1190481/5Overall Rating 4.1190481/5Overall Rating 4.1190481/5rating 4.1190481
Original
Overall Rating 1.9523817/5rating 1.9523817rating 1.9523817rating 1.9523817rating 1.9523817
96% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


MA
Michael A.
Phoenix, AZ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great Service
They always treat you with respect while getting the work done in a timely manner.

MD
Mark D.
Phoenix, AZ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
I got what I needed
I did what I needed to do and the communication was perfect along the way
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/15/2018

Thank you so much for taking the time to fill out our survey!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JW
John W.
Scottsdale, AZ
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Top notch
Great service and customer service. Kudos to Joe Bartizel and team for always going the “extra mile “ to please their customer. Many thanks
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/15/2018

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

RH
Regginald H.
Phoenix, AZ
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2018 Category: Service
Too long of a wait and oil coupon wasn't honored. After all, I was getting an oil change and no other discounts were applied. Dis appointed is this service.
Too long of a wait and oil coupon wasn't honored. After all, I was getting an oil change and no other discounts were applied. Dis appointed is this service.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/15/2018

We are trying to contact you regarding your recent service visit.  If you could please contact me at your earliest convenience at 602-866-6162.

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

SA
Susan A.
Phoenix, AZ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Excellent
Great service agents.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/15/2018

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Phoenix, AZ
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
Convenient location
Keeping me updated during the repair could have been more frequent
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/15/2018

Thank you so much for taking the time to fill out our survey and for the feedback on your visit!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JS
Janet S.
Phoenix, AZ
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great Service
Thank you for the great service 😎
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/15/2018

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

AV
Audrey V.
Mesa, AZ
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Excellent service
Great job. Always excellent service
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/15/2018

Thank you so much for the great feedback!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

RR
Richard R.
Phoenix, AZ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great Service
Went in for oil change and air filter replacement. Great service as always.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/15/2018

Thank you so much for the positive feedback!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Phoenix, AZ
2012 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2018 Category: Service
Overpriced and not resolved issue
I recently brought my car in for idling and was told the throttle needed to be flushed - approximately $249. I also had brake fluid flushed- approximately $129 . The parts & labor were quoted accurately ( although out of line) . When I received the bill of $404, it was $50+ more then quoted because they had added "shop fees" onto to the already parts and labor. I realize there are fees such as tax but feel they squeaked the additional $50 out of me . This was not any part on the scheduling associate but rather with the dealership. I need to find another place to bring the car. The car is worse now then before so it was misdiagnosed.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/15/2018

Thank you so much for taking the time to speak with me today.  We really appreciate you allowing us to take another peek at the vehicle to find out what is causing the rough idle.  I look forward to hearing from you to schedule an appointment.  Have a great day!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Glendale, AZ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Fast service, very professional
Great work, fast service.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/15/2018

Thank you so much for the 5 star review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JB
Jose B.
Phoenix, AZ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great customer service
Excellent service.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/14/2018

Thank you so much for the 5 star review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

DM
Dawn M.
Phoenix, AZ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
The employees Bill and Joe
I posted this on Facebook with a picture of them helping the lady. I received 25 likes and several comments!
I just have a battery replaced from the dealership I bought my car Chapman Hyundai and on the way back to the dealership my shuttle driver Bill noticed the lady had a problem and it turned out a flat tire. He told her he would be right back… He and my service rep Joe showed up and helped her after they drop me off. That is awesome service!That’s worth shopping at Chapman Hyundai!
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/14/2018

Thank you so much for the positive feedback!  We are so happy we have such great employees representing our company!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

TL
Todd L.
Scottsdale, AZ
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Oil change
Standard oil change and check on a part, but always have great service here.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/14/2018

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

Verified Customer
Phoenix, AZ
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/13/2018 Category: Service
Service
Just not pleased
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/13/2018

Thank you so much for taking the time to speak with me this evening.  I look forwad to meeting with you in a few weeks to have your vehicle reinspected.  Again, I am so sorry for your loss!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

DM
Douglas M.
Phoenix, AZ
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
The best service
Tony S and the express guy Padilla were grest
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/13/2018

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

LL
Lisa L.
AZ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Don't know
Good job
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/13/2018

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

KP
Kathleen P.
Phoenix, AZ
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Fast friendly service
My car was fixed in a timely matter great service
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/13/2018

Thank you so much for taking the time to fill out our survey!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

CS
Chuck S.
Phoenix, AZ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
SERVICE
HAVE ALL WAYS GOT VERY GOOD SERVICE
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/13/2018

Thank you so much for the great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com

JG
Joe G.
AZ
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great
Joe in service was great! I also really liked him as a person. We took a few minutes to talk about personal things when I came in to pick up my car. This type of thing IS important in creating loyal customers. At least it is to me. That does not mean I need someone to talk with me every time about personal things but if it naturally develops it's nice he took a few extra minutes rather than just rushing me off. Granted they were not super busy and I would have understood if others were waiting in line.
JAIME H., Hyundai Service Director from Chapman Hyundai responded on 11/12/2018

Thank you so much for the kind words and great review!

Jaime Heyns
Hyundai Service Director
602-866-6162
jaimeheyns@chapmanchoice.com