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Dlo L.

Laredo, TX

12/10/2024

Category: Service

flat out AWFUL

Absolutely embarrassment of a dealership. Poor professionalism. Awful clueless and slow salesman. Not saying all but definitely the one that helped me out. I go in one day and they offer me a certain amount for my car to trade in for another vehicle. My credit gets approved, the 84month finance program gets approved, everything sounds good. 2 days later when i go to make the purchase. They change EVERYTHING up. They offered me less for my car. They tell me that they don’t have the 84 month program because it doesnt exist. And the price/ payments that i’m looking for are impossible to reach, and 2 other big lies that i was also told the first day i went. I leave and accept the fact that i will not be buying the car because i cannot afford it. Next morning at 9:20am i get a call and they tell me to come back in because they are willing to work with me on the price and give me the payments that i previously asked for and the 84month finance program. AND that they wanna give me a better offer for all the inconvenience they made me go through. I CONFIRM with him that i’ll be receiving all those things he just mentioned because thats the only way i can afford the car and they say yes to just go back in to make the deal. I go back to the dealership after ending the call and end up waiting around 30 minutes to get attended. We finally get attended and they end up telling me that none of that is possible and they cant give me any more money for my car and the price/payments are gonna stay the same as previously talked about and the price doesn’t change at all. So literally NOTHING changed from the previous day when i walked out because i couldn’t afford it. Then why call me back in the first place telling me all those lies? Disgusting professionalism. Clueless and ignorant uninformed salesman. Not to mention the 2 years that i struggled to get maintenance since i bought the car. Cus every SINGLE time i took it in they tried making me pay because apparently my 3rd party extended warranty didnt cover anything at all with their dealership. When it literally covers it in ALL dealerships in the U.S. I hope Charlie Clark reads this so he knows the awful and poor business people he has running his business

Charlie Clark Hyundai

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