Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2749 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.2307704/5Overall Rating 4.2307704/5Overall Rating 4.2307704/5Overall Rating 4.2307704/5rating 4.2307704
Original
Overall Rating 2.1923077/5Overall Rating 2.1923077/5rating 2.1923077rating 2.1923077rating 2.1923077
95% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


CP
Cherronte P.
Virginia Beach, VA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Mario Kaspar
Mario is great! The reason I go!
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 07/13/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

Verified Customer
Virginia Beach, VA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Checkered Flag Hyundai is Superior
Thanks Mario and The Hyundai team
MARIO K., Assistant Service Manager Checkered Flag Hyundai from Checkered Flag Hyundai responded on 07/10/2018

Thank you so much for the 5 star review and taking the time to respond to my survey! I always enjoy helping you with your Sonata! I look forward to making every service 5 STAR! See at our new location 3700 Sentara Way Va. Beach Va. 23452.
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkered Flag Hyundai


DL
Diana L.
Chesapeake, VA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Customer Service
The service department provided a very detailed service sheet, as well provided excellent customer service. I will definitely be bringing my vehicle back to Checkered Flag Hyundai.
MARIO K., Assistant Service Manager Checkered Flag Hyundai from Checkered Flag Hyundai responded on 07/09/2018

Thank you so much for the 5 star review and responding  to my survey! Checkered Flag and I appreciate your business! I loolk forward to making every service 5 STAR!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkered Flag Hyundai


JS
John S.
Virginia Beach, VA
2012 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Pleasurable Experience
Able to schedule last minute inspection thru their interactive site. Shuttle service prevents having to take time out of work. Service is performed as scheduled and they also offer convenient return shuttle as well.
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai responded on 07/07/2018

Good afternoon. Thank you for responding to my survey. I appreciate your business and kind words. I look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a wonderful weekend!!!

JoLynn Dye

PP
Patricia P.
Virginia Beach, VA
2016 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
15K service
Came in for my 15K service and state inspection. Vehicle was completed ahead of schedule. Always happy with my service on my 2016 Genesis 3.8 coupe. Nelson, was very polite, friendly and helpful. Thanks guys, keep up the great work.
Nelson S. from Checkered Flag Hyundai responded on 07/07/2018

Thank you very much for replying to our review and giving us a 5star! We appreciate your time as well as your business. Im glad we met your expectations for your visit and hope to continue meeting them as long as we have your business. I am also very happy to see you enjoy your vehicle and thrilled to be the ones to help you take care of it.  If you may have any questions please do not hesitate to give me a call 757-490-1111 ext 4435 or email nelson.sales@checkeredflag.com. Thank you again for choosing Checkered Flag!
NELSON SALES
SERVICE CONSULTANT


FD
Floyd D.
Virginia Beach, VA
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Car Wash
I liked having the car vacuum and washed after being service. Giving a free car wash to be done somewhere else is not my desire. But, my service for my car was outstanding.
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai responded on 07/07/2018

Good morning. Thank you so much for responding to my survey. I appreciate your business and kind words. I look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a wonderful weekend!!!

JoLynn Dye

WE
Wayne E.
Chesapeake, VA
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Great customer service and super service rep
On very short notice and with an already packed service schedule, a very sharp and efficient service rep saw to it that my car was serviced in time to support my road trip to the midwest. The service technicians did a great job in resolving and correcting both of the problems with the car. I am very impressed with the overall service I received.
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai responded on 07/06/2018

Good afternoon. Thank you for responding to my survey. I appreciate your business and kind words. I look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a wondeful weekend!!!

JoLynn Dye

BE
Brian E.
Virginia Beach, VA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Fast Service
Very fast service
Nelson S. from Checkered Flag Hyundai responded on 07/05/2018

Thank you very much for replying to our review and giving us a 5star! We appreciate your time as well as your business. Im glad we met your expectations for your visit and hope to continue meeting them as long as we have your business. I am also very happy to see you enjoy your vehicle and thrilled to be the ones to help you take care of it.  If you may have any questions please do not hesitate to give me a call 757-490-1111 ext 4435 or email nelson.sales@checkeredflag.com. Thank you again for choosing Checkered Flag!
NELSON SALES
SERVICE CONSULTANT


HG
Heather G.
Virginia Beach, VA
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Write up area could use work
Always friendly and usually very much on top of things. Had an issue with the write up desk this last visit but not going to let that effect the over all great work of the other folks. I have heard that they are getting rid of the shuttle service. Makes me sad! I count of that service. Going to Uber drivers, while I am an Uber driver, isn't going to be as popular as they think it will be. Less control and these drivers will be representing your business.
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 07/10/2018

Thank you for your 4 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

KH
Kimberly H.
Carol Stream, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Great customer service!
My family and I were drving from Illinois to Virgina Beach on vacation when we experienced car issues. We dropped of my car at the Checkered Flag dealership and they diagnosed the issue as an engine failure. Our customer service rep was Nelson Sales and he did a fantastic job keeping us informed and working with Hyundai to get the engine replaced which was covered under warranty. Nelson was incredibly professional and courteous. Even though I do not live in tbe Virginia Beach area, I would highly recommend this dealership and service department. Thank you for allowing our family to enjoy our vacation.
Nelson S. from Checkered Flag Hyundai responded on 07/04/2018

Thank you very much for replying to our review and giving us a 5star! We appreciate your time as well as your business. Im glad we met your expectations for your visit and hope to continue meeting them as long as we have your business. I am also very happy to see you enjoy your vehicle and thrilled to be the ones to help you take care of it.  If you may have any questions please do not hesitate to give me a call 757-490-1111 ext 4435 or email nelson.sales@checkeredflag.com. Thank you again for choosing Checkered Flag!
NELSON SALES
SERVICE CONSULTANT


CN
Cornelius N.
Newport News, VA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Convenient
Great service
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 07/10/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

CG
Cathalene G.
Virginia Beach, VA
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Good service
Very pleasant and knowledgeable service team.
Nelson S. from Checkered Flag Hyundai responded on 07/04/2018

Thank you for the 4 star review. We will aim higher to hit that 5 star for next time. Thank you for your time as well as your business.

Nelson Sales
Serivce Consultant
757-490-1111 ext 4435
nelson.sales@checkeredflag.com


EP
Ervin P.
Virginia Beach, VA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
It's nice when your car has someplace it calls home.
Received friendly reminders that maintenance was due. Brought the car in for scheduled work. People treated me AND MY CAR like we were important.
Good people. Good service. What else could you ask for?
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 07/10/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

Verified Customer
Virginia Beach, VA
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Excellent!
In town for a wedding. Checkered Flag Hyundai serviced my vehicle for an important recall service. Happy to have vehicle serviced in my home town where purchased. Appreciated the care, quality, and service!
Nelson S. from Checkered Flag Hyundai responded on 07/02/2018

Thank you very much for replying to our review and giving us a 5star! We appreciate your time as well as your business. Im glad we met your expectations for your visit and hope to continue meeting them as long as we have your business. I am also very happy to see you enjoy your vehicle and thrilled to be the ones to help you take care of it.  If you may have any questions please do not hesitate to give me a call 757-490-1111 ext 4435 or email nelson.sales@checkeredflag.com. Thank you again for choosing Checkered Flag!
NELSON SALES
SERVICE CONSULTANT


CD
Cheryl D.
Virginia Beach, VA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Courtesy and professionalism a perfect match.
The customer service people are terrific. I’m always greeted with a smile. They keep me informed on the progress and give me an estimated time to finish. Keep up the great work.
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai responded on 07/02/2018

Good morning. Thank you so much for responding to my survey. I appreciate your your business and kind words. I look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a wonderful and safe holiday!!!

JoLynn Dye

MY
Michael Y.
Virginia Beach, VA
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2018 Category: Service
Always take great care of me!
I have been getting my vehicle serviced here for years!!! I strongly recommend! Pricing is fair and you receive excellent service with professional advice. Everyone I have interacted with has been kind, courteous, and professional. I truly appreciate everyone at Checkered Flag!
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai responded on 07/02/2018

Good morning. Thank you for responding to my survey. I appreciate your business and kind words. I look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a great holiday!!!

JoLynn Dye

Verified Customer
Virginia Beach, VA
2012 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Checkered Flag Hyundai VB Rocks!
Another great service appointment.
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 07/02/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

KG
Kathy G.
Virginia Beach, VA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Service Dept
I can always expect great service and conversation with Mario. I look forward to my visits. The shuttle service is always a pleasure as well.
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 07/02/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

AJ
Aisha J.
Virginia Beach, VA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Great customer service
Very efficient service department thank you
Huy V. from Checkered Flag Hyundai responded on 06/29/2018

Thank you for the 5 star review!

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434

DW
David W.
Virginia Beach, VA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Service
Jolynn excels that great customer service and attention to detail.
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai responded on 06/29/2018

Good afternoon. Thank you for responding to my survey. I appreciate your business and kind words. I look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a wonderful and safe holiday!!!!

JoLynn Dye