Checkered Flag Hyundai

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757-490-1111
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Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

3301 Reviews

5 star
80%
4 star
11%
3 star
4%
2 star
1%
1 star
1%

ReScore Reviews™ (29)

ReScore
Overall Rating 4.2413831/5Overall Rating 4.2413831/5Overall Rating 4.2413831/5Overall Rating 4.2413831/5rating 4.2413831
Original
Overall Rating 2.103451/5Overall Rating 2.103451/5rating 2.103451rating 2.103451rating 2.103451
95% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews

Verified Customer
Virginia Beach, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great service
Great service
Recommended
Verified Customer
Virginia Beach, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Good
Nice
Recommended
WN
William N.
Virginia Beach, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Excellant service department
New building is very nice, Layout well done. Mr. Sales, my service rep took very good care of me, explained what I needed and didn't need. The customer waiting area was open and set up well. I have always received good service with Checkered Flag Hyundai as has my son who also owns a Hyundai.
Recommended
Verified Customer
Virginia Beach, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Awesome service!
Quick and fantastic service, kept me updated via text. Very convenient!!!
Recommended
Dennis B. from Checkered Flag Hyundai responded on 01/15/2019

Thank you for the 5 star review and responding to my survey. Checkered Flag and I appreciate your business. I look forward to making every service 5 Star!
Sincerely,
Huy Vo 
Assistant Service Manager
Checkerded Flag Hyundai

DF
Douglas F.
Hampton, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great service
Always great service
Recommended
Dennis B. from Checkered Flag Hyundai responded on 01/15/2019

Thank you for the 5 star review and responding to my survey. Checkered Flag and I appreciate your business. I look forward to making every service 5 Star!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkerded Flag Hyundai

Verified Customer
Virginia Beach, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
service advisor went above and beyond
New facility is much nicer
Dennis B. from Checkered Flag Hyundai responded on 01/15/2019

Thank you for the 5 star review and responding to my survey. Checkered Flag and I appreciate your business. I look forward to making every service 5 Star!
Sincerely,
Rene Polanco
Assistant Service Manager
Checkerded Flag Hyundai

ML
Mary L.
Virginia Beach, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Everyone was friendly and more than happy to help.
I just happened to stop by because I had time, needed an inspection sticker.
Not only did they take me right away, but checked and took care of a recall item, they even washed my car. Wow thank you Mario for taking such good care of me!
Recommended
Dennis B. from Checkered Flag Hyundai responded on 01/15/2019

Thank you for the 5 star review and responding to my survey. Checkered Flag and I appreciate your business. I look forward to making every service 5 Star!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkerded Flag Hyundai

TR
Thedora R.
Virginia Beach, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Basic service
I like the new facility, there's a lot more room. The service is always the same for me, Excellent!!
Recommended
Dennis B. from Checkered Flag Hyundai responded on 01/14/2019

Thank you for the 5 star review and responding to my survey. Checkered Flag and I appreciate your business. I look forward to making every service 5 Star!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkerded Flag Hyundai

KT
Kenneth T.
Virginia Beach, VA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Quick Service
I had a pending check engine scan, synthetic oil change and state inspection on my 2016 Sonata Hybrid. I waited in the waiting area with a free cup of coffee watching TV. I didn't get a chance to finish my coffee before my vehicle was ready. Great and fast service!
Recommended
Nelson S. from Checkered Flag Hyundai responded on 01/14/2019

Thank you very much for replying to our review and giving us a 5star! We appreciate your time as well as your business. Im glad we met your expectations for your visit and hope to continue meeting them as long as we have your business. I am also very happy to see you enjoy your vehicle and thrilled to be the ones to help you take care of it.  If you may have any questions please do not hesitate to give me a call 757-490-1111 ext 4435 Thank you again for choosing Checkered Flag!
NELSON SALES
SERVICE CONSULTANT

SF
Stewart F.
Virginia Beach, VA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Great Service
Every time I have my car serviced at Checkered Flag Hyundai the response is always the same. The staff are always polite and professional. The dealership is presented as running smooth and orderly. I always have Mario manage my cars service needs and I always get a quality job. Thank you Mario for taking care of my car.
Recommended
Dennis B. from Checkered Flag Hyundai responded on 01/14/2019

Thank you for the 5 star review and responding to my survey. Checkered Flag and I appreciate your business. I look forward to making every service 5 Star!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkerded Flag Hyundai

KH
Kevin H.
Virginia Beach, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Mario the Magnificant
We have had several experiences with our service writer Mario and he has always provided the best possible service but he really came thru for me with these latest battery issues.
Recommended
Dennis B. from Checkered Flag Hyundai responded on 01/14/2019

Thank you for the 5 star review and responding to my survey. Checkered Flag and I appreciate your business. I look forward to making every service 5 Star!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkerded Flag Hyundai

BL
Barbara L.
Virginia Beach, VA
2009 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Straightforward Service
I dropped my vehicle off at 7:15am. Service personnel was ready for me and check-in process took less than five minutes. I asked for a ride to work and the shuttle driver appeared in less than ten minutes so I didn't get a chance to use the nice waiting room or get a complimentary hot/ cold beverage. My vehicle was ready in less than two hours. The courtesy shuttle was unavailable to get me so I was offered a free Lyft ride back to the dealership. Check out was quick and the price of the work done was reasonable.
Recommended
Nelson S. from Checkered Flag Hyundai responded on 01/14/2019

Thank you for the 4 star review. Checkerd Flag and I appreciate your business. I look forward to making your next service a 5 Star experience!
Sincerely,
Nelson Sales
Assistant Service Manager
Checkerd Flag Hyundai 

NM
Norman M.
Virginia Beach, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Always a Good experience
Always a good experience having our Santa Fe Sport serviced here.
Recommended
Dennis B. from Checkered Flag Hyundai responded on 01/14/2019

Thank you for the 5 star review and responding to my survey. Checkered Flag and I appreciate your business. I look forward to making every service 5 Star!
Sincerely,
Perchanda Freeman
Assistant Service Manager
Checkerded Flag Hyundai

Verified Customer
Virginia Beach, VA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Excellent service
Brought in for oil change. Made appt at 830. Appt available for 10. Completely done in 45 minutes
Recommended
Dennis B. from Checkered Flag Hyundai responded on 01/14/2019

Thank you for the 5 star review and responding to my survey. Checkered Flag and I appreciate your business. I look forward to making every service 5 Star!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkerded Flag Hyundai

RB
Richard B.
Virginia Beach, VA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Love it!
Always love hyundai and the people who help to service my vehicle every few months! Keep it up
Recommended
Huy V. from Checkered Flag Hyundai responded on 01/11/2019

Thank you for choosing Checkered Flag! We look forward to your next appointment.

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434
Verified Customer
Portsmouth, VA
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
The environment everyone had a great customer service
The environment everyone had a great customer service
Recommended
Huy V. from Checkered Flag Hyundai responded on 01/11/2019

Thank you for the kind words and 5 stars!

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434
Verified Customer
Virginia Beach, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
18 Tucson
Nice people here at Hyundai
Recommended
Nelson S. from Checkered Flag Hyundai responded on 01/14/2019

Thank you for the 4 star review. Checkerd Flag and I appreciate your business. I look forward to making your next service a 5 Star experience!
Sincerely,
Nelson Sales
Assistant Service Manager
Checkerd Flag Hyundai 

JD
Joseph D.
Norfolk, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Fantastic customer services
The service Department was outstanding, They really take care of you after the sale. Had my care for three years and the service is the same outstanding services as when I bought it.
Recommended
Dennis B. from Checkered Flag Hyundai responded on 01/14/2019

Thank you for the 5 star review and responding to my survey. Checkered Flag and I appreciate your business. I look forward to making every service 5 Star!
Sincerely,
Perchanda Freeman
Assistant Service Manager
Checkerded Flag Hyundai

DD
Deborah D.
Virginia Beach, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Awesome service
Super friendly and quick
Recommended
Huy V. from Checkered Flag Hyundai responded on 01/10/2019

Thank you for choosing Checkered Flag! We appreciate your feedback and look forward to your next visit.

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434
Verified Customer
Virginia Beach, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/09/2019 Category: Service
Took 45 minutes to pick up keys/car and I was completely ignored
Took 45 minutes to pick up my car. Service writer disappeared and then ignored the fact I was there. After she returned from leaving 2 other customers waiting, 2 workers went into her office and shut the door and after they left I was still ignored. After waiting 45 minutes to get my keys and leave after recall work, I went to her and she acted surprised and obviously completely forgot I was waiting. What should've taken 5 minutes took 45 minutes.
When I dropped the vehicle off in the AM I was offered a "courtesy wash and vacuum". It didnt happen. Dont fall for it. Stuff was moved around in my car likely from the work they performed but definately no vacuuming or wash. Not a big deal, but don't say you are going to do something and then not. It made it worse I was ignored for 45 minutes and then got in my car to see it wasn't vacuumed or washed. Not sure why they even offer it in the first place?
Dennis B. from Checkered Flag Hyundai responded on 01/10/2019

Thank you for replying to our review. Unfortunately we did not meet your expectations this visit. We use our reviews to reflect on our service and use them to improve ourselves. We greatly appreciate your time as well as your business. Thank you again for your time. If you may have any questions please do not hesitate to give me a call 757-490-1111-ext 7686 and I will be more than happy to help. 
Perchanda Freeman
Service Consultant