Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

3556 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.2413831/5Overall Rating 4.2413831/5Overall Rating 4.2413831/5Overall Rating 4.2413831/5rating 4.2413831
Original
Overall Rating 2.103451/5Overall Rating 2.103451/5rating 2.103451rating 2.103451rating 2.103451
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


DF
Douglas F.
Hampton, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great Service
Always great service!

WB
William B.
White Stone, VA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019 Category: Service
First visit
Dennis was very helpful and accomodating
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for the 4 star review. We appreciate your feedback and look forward to your next visit.

 
Dennis Bulalayao
Hyundai Service Consultant


Verified Customer
Virginia Beach, VA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Great service
Was kept up to date on progress and was given fair quote on prices.
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for the 5 star review. We appreciate your feedback and look forward to your next visit.

 

Mario Kaspar
Hyundai Service Consultant


JA
Jerod A.
Virginia Beach, VA
2009 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2019 Category: Service
Not Great at all they over price everything and dont give discounts to loyal customers.
I've taken my car to Hyundai Checkered Flag on Virginia beach twice in less than 10 months to get the same exact problem fix. I'm a Loyal or once was a Loyal customer I didnt receive any discounts. They mark up the Price then mark it down to the original price to make it seem like its a discount!
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for the review. We appreciate your feedback and look forward to your next visit.

 

Perchanda Freeman
Hyundai Service Consultant


Verified Customer
Virginia Beach, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/16/2019 Category: Service
Questionable inspection
The service writers are very nice. Friendly and smiley.
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for the review. We appreciate your feedback and look forward to your next visit.

 

Huy Vo
Hyundai Service Consultant


Verified Customer
Virginia Beach, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Good timely service
I received good service that was completed before the estimated time I was given. I did not get any additional "you need this done" items that many dealers use to jack up the price. Very pleasant people to work with.
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for the 5 star review. We appreciate your feedback and look forward to your next visit.

 

Mario Kaspar
Hyundai Service Consultant


Verified Customer
Virginia Beach, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
prompt and friendly service
I always receive service promptly at the time of my appointment. The service reps are always friendly and
are knowledgeable.
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for the 5 star review. We appreciate your feedback and look forward to your next visit.

 

Perchanda Freeman
Hyundai Service Consultant


Verified Customer
Virginia Beach, VA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service
Great!
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for the 5 star review. We appreciate your feedback and look forward to your next visit.

 

Mario Kaspar
Hyundai Service Consultant


Verified Customer
Norfolk, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great Service
Great Service
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for the 5 star review. We appreciate your feedback and look forward to your next visit.

 

Mario Kaspar
Hyundai Service Consultant


Verified Customer
Norfolk, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great job as usual!
Great service team they all work together to give a great service experience. Love the new location!!
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for the 5 star review. We appreciate your feedback and look forward to your next visit.

 

Mario Kaspar
Hyundai Service Consultant


RS
Rick S.
Virginia Beach, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Potential customer
I didnt buy the car here , but after getting the vehicle serviced here I'm likely to return to purchase a vehicle when I can.
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for the review. We appreciate your feedback and look forward to your next visit.

 

Mario Kaspar
Hyundai Service Consultant


DB
Donald B.
Virginia Beach, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Got emergency service
Your Staff were the best, they made a bad experance easier to handle. People MAKE THE DIFFERANCE.
Nelson S. from Checkered Flag Hyundai responded on 03/15/2019

Thank you very much for replying to our review and giving us a 5star! We appreciate your time as well as your business. Im glad we met your expectations for your visit and hope to continue meeting them as long as we have your business. I am also very happy to see you enjoy your vehicle and thrilled to be the ones to help you take care of it.  If you may have any questions please do not hesitate to give me a call 757-490-1111 ext 4435 Thank you again for choosing Checkered Flag!
NELSON SALES
SERVICE CONSULTANT


MH
Mary H.
Virginia Beach, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
The people!
I love my Hyundai so it's nice to go for its checkups.
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for your 5 star review and responding to our survey. Checkered Flag and i appreciate your business. I look forward to making all your visits a 5 star experience
Perchanda Freeman
Service Advisor


Verified Customer
Virginia Beach, VA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Friendliness
Mario is always a pleasure to work with and is always very helpful!
MARIO K., Assistant Service Manager Checkered Flag Hyundai from Checkered Flag Hyundai responded on 03/16/2019

Thank you for the 5 star revoew and responding to my survey! Checkered Flag and I appreciate your business. I look forward to making every service 5 Star!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkered Flag Hyundai World


AH
Andrea H.
Virginia Beach, VA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Best Customer Service
Wonderful experience! Highly recommend this place!
Dennis B. from Checkered Flag Hyundai responded on 03/18/2019

Thank you for your 5 star review. Checkered Flag and I appreciate you and your business. I look forward to making every service a 5 star experience 
Perchanda Freeman


AS
Anita S.
Norfolk, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Convenience and excellent service
Everyone is very friendly
Dennis B. from Checkered Flag Hyundai responded on 03/14/2019

Thank you for the 5 star review and responding to my survey! Checkered Flag and I appreciate your business. I look forward to making every service 5 star!
Sincerely,
Rene Polanco
Assistant Service Manager
Checkered Flag Hyundai


RE
Robert E.
Virginia Beach, VA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2019 Category: Service
Good service but it takes a long time.
Good service but it took a long time to get my car back. I never received an update on what was going on with the service.
Dennis B. from Checkered Flag Hyundai responded on 03/14/2019

Thank you for the 4 star review and responding to my survey! Checkered Flag and I appreciate your business. I look forward to making your next service a 5 star experience!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkered Flag Hyundai


Verified Customer
Chesapeake, VA
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
The warmth and respectful staff
I was very satisfied with my car service. The staff were on their jobs assisting me as I walked in the door. Everyone was polite and respectful. Also the staff in the waiting area were fabulous!!!!
Dennis B. from Checkered Flag Hyundai responded on 03/14/2019

Thank you for the 5 star review and responding to my survey! Checkered Flag and I appreciate your business. I look forward to making every service 5 star!
Sincerely,
Nelson Sales
Assistant Service Manager
Checkered Flag Hyundai


SW
Stephen W.
Virginia Beach, VA
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Inspection
Speed
Dennis B. from Checkered Flag Hyundai responded on 03/14/2019

Thank you for the 4 star review and responding to my survey! Checkered Flag and I appreciate your business. I look forward to making your next service a 5 star experience!
Sincerely,
Nelson Sales
Assistant Service Manager
Checkered Flag Hyundai


LW
Laura W.
Virginia Beach, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Initial service new car
Brion greeted me professionally and turned me over to Perchanda. She was friendly and efficient, and car was serviced in a timely manner. Great experience.
Dennis B. from Checkered Flag Hyundai responded on 03/14/2019

Thank you for the 5 star review and responding to my survey! Checkered Flag and I appreciate your business. I look forward to making every service 5 star!
Sincerely,
Perchanda Freeman
Assistant Service Manager
Checkered Flag Hyundai