Checkered Flag Hyundai

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757-490-1111
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Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

2608 Reviews

5 star
79%
4 star
12%
3 star
4%
2 star
2%
1 star
1%

ReScore Reviews™ (26)

ReScore
Overall Rating 4.2307704/5Overall Rating 4.2307704/5Overall Rating 4.2307704/5Overall Rating 4.2307704/5rating 4.2307704
Original
Overall Rating 2.1923077/5Overall Rating 2.1923077/5rating 2.1923077rating 2.1923077rating 2.1923077
95% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews

HW
Harold W.
Virginia Beach, VA
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Santa Fe 1
Everything was fine.
Recommended
Anonymous avatar
Verified Customer
Virginia Beach, VA
2013 Hyundai Equus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
the Staff
Great Job
Recommended
RM
Richard M.
Virginia Beach, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Quick service
I had an appointment but arrived early, they got me in early and took care of a recall very quickly.
Recommended
RH
Richard H.
Hertford, NC
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great Dealership and Service Department
Got me in and out fast! Felt welcome and service writer kept me up to date on progress.
Recommended
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai

Good morning. Thank you for responding to my survey. I appreciate your business and kind words. I look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a wonderful day!!!!

JoLynn Dye
CC
Carl C.
Virginia Beach, VA
2012 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
The service rep really listened to what I needed done.
Nelson was great! He really listened to the needs I had on getting my Veloster serviced. He kept me informed of the process throughout the day and the job was completed excellently.
Recommended
5b83be23eafd3912a7ce9782aa6c97cf?s=28
Nelson S. from Checkered Flag Hyundai

Thank you for replying to our review and giving us a 5star! We appreciate your time as well as your business. Im glad we met your expectations for your visit and hope to continue meeting them as long as we have your business. If you may have any questions please do not hesitate to give me a call 757-490-1111 ext 4435 or email nelson.sales@checkeredflag.com. Thank you again for choosing Checkered Flag!
NELSON SALES
SERVICE CONSULTANT

PB
Patricia B.
Norfolk, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Service
Great customer service
Recommended
Amanda W H., Service Manager from Checkered Flag Hyundai

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439
Anonymous avatar
Verified Customer
Virginia Beach, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Customer service
Customer service is outstanding. Been a customer for a few years now and they remember you. Get your car taken care of.
Recommended
Huy V. from Checkered Flag Hyundai

Thank you for your 5 star review and the kind words ! We look forward to your next service.

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434
Anonymous avatar
Verified Customer
Virginia Beach, VA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Service
In and out in a timely manner
Recommended
MARIO K., Assistant Service Manager Checkered Flag Hyundai from Checkered Flag Hyundai

Thank you for the 5 star review and responding to the survey! Checkered Flag and I appreciate your business. We look forward to making every service 5 star!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkered Flag hyundai

VO
Victor O.
Virginia Beach, VA
2014 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Sons Sonata
Slight miscommunication that I hope Checkered Flag will make right
Recommended
5b83be23eafd3912a7ce9782aa6c97cf?s=28
Nelson S. from Checkered Flag Hyundai

Thank you for replying to our survey. Unfortunately we made a mistake and we will correct it for your next visit. ! We appreciate your time as well as your business. Im glad you would be willing to give us a chance to make things right for your sons vehicle because we aim to please all our customers as long as we have their business. If you may have any questions please do not hesitate to give me a call 757-490-1111 ext 4435 or email nelson.sales@checkeredflag.com. Thank you again for choosing Checkered Flag!
NELSON SALES
SERVICE CONSULTANT

NB
Norman B.
Virginia Beach, VA
2007 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Thank you!
The person that I deal with when going to the dealership is J. Dye and she is super with providing positive customer service!
Recommended
MARIO K., Assistant Service Manager Checkered Flag Hyundai from Checkered Flag Hyundai

Thank you for the 5 star review. Checkered Flag and I appreciate your business. We look forward to making every service 5 Star,
Sincerely,
Mario Kaspar
Assistant Service Manager

GP
Gene P.
Virginia Beach, VA
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Oil change
Excellent service. Service completed ahead of schedule.
Recommended
Huy V. from Checkered Flag Hyundai

Thank you for taking our survey ! We look forward to your next visit.

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434
VG
Valerie G.
Norfolk, VA
2012 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Customer service is great (Mr. Mario)
Excellent
Recommended
MARIO K., Assistant Service Manager Checkered Flag Hyundai from Checkered Flag Hyundai

Thank you for the 5 star review and responding to my survey! Chekered Flag and I greatly appreciate your business! Thank you for the kind words! I look forward to making every service 5 star!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checlered Flag Hyundai

Anonymous avatar
Verified Customer
Virginia Beach, VA
2017 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Review
Everything was great but I didn’t get an inspection sheet which leads me to believe an inspection of the car wasn’t given.
Recommended
Amanda W H., Service Manager from Checkered Flag Hyundai

Thank you for your 4 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439
DS
Douglas S.
Chesapeake, VA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Awesome service
Hello, everything went very smoothly with my service appointment. The service scheduler took great care of me. :)

Looks like you guys are doing some updates outside. The waiting area is getting a little dirty and run down.

Thanks again!
Recommended
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai

Good evening. Thank you for responding to my survey. I appreciate your business and kind words. I look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a wonderful weekend!!!!!

JoLynn Dye
Anonymous avatar
Verified Customer
Virginia Beach, VA
2014 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Integrity
Great customer service. I feel like I have a telationship with my representative. You do what you say you’ll do, get prior approval for all charges, provide a courtesy driver, and finishe when you say you’ll finish.
Recommended
Amanda W H., Service Manager from Checkered Flag Hyundai

Thank you so much for your 5 star review!Amanda HayslettHyundai Service Manager757-490-1111 ext 4439

MT
Michele T.
Virginia Beach, VA
2013 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
The staff are always welcoming and helpful, and personable. It seems as if they care about customer's experience.
I have had my car for a few years and they are definitely my go to service providers. Wouldn't think of going anywhere else. They have been helpful and professional every time I come in for service.
Recommended
Amanda W H., Service Manager from Checkered Flag Hyundai

Thank you so much for your 5 star review!Amanda HayslettHyundai Service Manager757-490-1111 ext 4439

JD
Jolynn D.
Virginia Beach, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Spot on service!
As always, the service is perfect. JoLynn is awesome and always gets it right. Thank you all.
Recommended
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai

Good morning. Thank you for responding to my survey. I appreciate your business and kind words. I look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a wonderful day!!

JoLynn Dye
SO
Scott O.
Chesapeake, VA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Excellent care from service department
The service rep was outstanding. I think his name is Mario. Great support and always takes good care of my needs.
Recommended
Amanda W H., Service Manager from Checkered Flag Hyundai

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439
BT
Bob T.
Virginia Beach, VA
2005 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
great service
As you come to expect, Checkered Flag provided me with top notch service. Jolynn kept us informed of everything the techs were doing and I was comfortable and pleased with the work that was done.
Pet Pieve" I was promised a car wash when the job was done, but it didn't happen.
Recommended
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai

Good evening. Thank you so much for responding to my survey. I appreciate your businees and kind words. I look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a wonderful evening!!!!

JoLynn Dye
TR
Tongie R.
Virginia Beach, VA
2006 Hyundai Azera
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ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Good service short waiting time
Ac ,runs good great customer servce friendly,wait was not long.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2018 Category: Service
Customer
Good overall ,some minor comnuncation at start ,and cost high.
Recommended
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai

Good morning. Thank you for responding to my survey. I would like to discuss any issues your may have coverning your last visit. I appreciate your business and always want you to be completely satisfied. Please contact me at 7574901111 ext4433. Thank  you again and  have a nice day!!!

JoLynn Dye
Amanda W H., Service Manager from Checkered Flag Hyundai

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439