Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

3953 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.2903245/5Overall Rating 4.2903245/5Overall Rating 4.2903245/5Overall Rating 4.2903245/5rating 4.2903245
Original
Overall Rating 2.096771/5Overall Rating 2.096771/5rating 2.096771rating 2.096771rating 2.096771
95% Would Recommend
100% Business Response
Latest Review 31 minutes ago

Reviews


Verified Customer
Chesapeake, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
USB repair
The USB port in my Sonata had a piece missing. Part was ordered and complete replacement was necessary. It works perfectly now! Service was very smooth and rep very helpful.
Also, the coffee was great!

AR
Ashley R.
Virginia Beach, VA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Mario
Mario, always give 5 star service 😊 each and everytime I come in contact with Mario his energy is so positive and a smile that lights up a room.

Verified Customer
Virginia Beach, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Great service!
Excellent service and prompt attention!

VO
Victor O.
Virginia Beach, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Car Service
I enjoy taking my car to Checkered Flag because the service there is amazing and the work is done properly and efficiently. They do an excellent job with sending you updates on your car.

WC
Wendy C.
Virginia Beach, VA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Always the best service!
Checkered Flag continues to provide excellent service with communication throughout the process of scheduling and repair, and finishes the work on time and even earlier than promised. They make having to get service not such a chore. Will keep coming back!

Verified Customer
Virginia Beach, VA
2009 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2019 Category: Service
Routine Maintenance 6/2019
I scheduled an appointment using online scheduling, which is convenient. I indicated I needed shuttle service to and from the appointment. When I arrived around 7:15am, I was checked in and shown to my service advisor. Even though I only had one advisor, at least three people greeted me and asked how they could help. My service advisor was efficient and pleasant and checking the vehicle in took minimal time. I waited approx. 15 minutes for shuttle service to pick me up; I thought that was reasonable. The waiting area is modern, clean and comfortable. I received a call around 12:15pm, notifying me that my car was ready for pick up. The shuttle driver communicated with me when to expect me and he arrived when he said he would. The check out process went smoothly. The cost of the maintenance was less than expected, even with a coupon. I REALLY appreciated that. At the end of the transaction, I was given a check up on my vehicle's needs, such as to replace the timing belt. I appreciate that the team seems interested in maintaining the 'health' of my vehicle. Overall, a good experience.

KA
Kimberly A.
Norfolk, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Service Agent
Mario is amazing. He’s friendly, honest and a tremendous asset to this company.

Verified Customer
Virginia Beach, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Fast and helpful service
Fast and helpful service
HUY V. from Checkered Flag Hyundai responded on 06/22/2019

Thank you for the 5 star review!

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434

SD
Sarah D.
Virginia Beach, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great experience
The gentleman who helped me was very personable. Got my car in and out. Very efficient without cutting out customer service. Thank you.
HUY V. from Checkered Flag Hyundai responded on 06/22/2019

Thank you for choosing Checkered Flag!

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434

JS
Joanne S.
Chesapeake, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Service personnel & location
Thank you
HUY V. from Checkered Flag Hyundai responded on 06/22/2019

Thank you for the 5 stars!

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434

KB
Kyle B.
Norfolk, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Down to business
I had a great experience this time! Renea did an awesome job handling business. I even witnessed his linguistics with other customers! I’m always impressed with yalls business! I got my car in early; and got out quicker than planned. They even shuttled me to the gym, so i wasn’t wasting time.
HUY V. from Checkered Flag Hyundai responded on 06/22/2019

Thank you for the 5 star review!


Verified Customer
Virginia Beach, VA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Mario
Service at Hyundai is exceptional
HUY V. from Checkered Flag Hyundai responded on 06/22/2019

Thank you for the feedback. We appreciate your business and look forward to your next visit.

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434

Verified Customer
Virginia Beach, VA
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Service
Great service
HUY V. from Checkered Flag Hyundai responded on 06/22/2019

Thank you for choosing Checkered Flag Hyundai World!

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434

JD
John D.
Moyock, NC
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
recall
the service was fast and friendly
HUY V. from Checkered Flag Hyundai responded on 06/21/2019

Thank you for choosing Checkered Flag!

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434

Verified Customer
Virginia Beach, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great service
Got an oil change and decided to wait for my car. Service was quick.
HUY V. from Checkered Flag Hyundai responded on 06/22/2019

We appreciate the feedback and look forward to your next visit.

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434

MA
Milovan A.
Virginia Beach, VA
2013 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
check engine light on
Brought my 2013 Accent to the dealership for Check Engine light, no appointment and I guess it was repaired in a timely manner. What surprises me is the Knock Sensor on my accent broke with 21,400 miles on it, still young but the sensor gave in early. I don't know if it is factory defect or just being a Hyundai.

MJ
Morgan J.
Hampton, VA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Five star
Great place to get your car serviced! Rene is awesome!
HUY V. from Checkered Flag Hyundai responded on 06/22/2019

Thank you for the feedback! We look forward to your next appointment.

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434

LT
Lillie T.
Virginia Beach, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Everyone is so friendly and nice!
Outside of specials...your prices are just a bit high.
HUY V. from Checkered Flag Hyundai responded on 06/20/2019

Thank you for the 5 stars! We look forward to your next visit.

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434

MG
Mariah G.
Virginia Beach, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great customer service!
Quick, knowledgeable and friendly!
HUY V. from Checkered Flag Hyundai responded on 06/22/2019

We appreciate the feedback and the 5 stars!


PM
Panos M.
Norfolk, VA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Terrific
On time, efficient.
HUY V. from Checkered Flag Hyundai responded on 06/22/2019

Thank you for choosing Checkered Flag Hyundai! We look forward to your next service appointment.