Checkered Flag Hyundai

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757-490-1111
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(4,809 Reviews)
5 star
82%
4 star
10%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (71)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
95% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews

Verified Customer
Virginia Beach, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020 Category: Service
Personal Touch
As good as it always is.
Recommended
AF
Alexander F.
Virginia Beach, VA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2020 Category: Service
Alex
Awesome Service
Recommended
LR
Larnette R.
Virginia Beach, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020 Category: Service
Happy customer
They took good care of my car and everything went well
Recommended
MR
Maria R.
Chesapeake, VA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2020 Category: Service
Good customer service
Please with advisor
Improve on loaner vehicle option
Recommended
AL
Angela L.
Virginia Beach, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020 Category: Service
Checked Flag Hyundai, VA Beach VA
It's a very warm and welcoming place to visit. They treat you like Roality.
Recommended
KG
Kimberly G.
Virginia Beach, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
Friendliness
Very helpful staff. Very friendly and communication was clear.
Recommended
Verified Customer
Virginia Beach, VA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2020 Category: Service
Fast service
Fast service
Recommended
Verified Customer
Virginia Beach, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020 Category: Service
Great people
Always good people and service
Recommended
Verified Customer
Virginia Beach, VA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020 Category: Service
Service
Service was great in and out in a timely manner.
Recommended
Verified Customer
Chesapeake, VA
2020 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2020 Category: Service
Service
Good communication
Recommended
JB
Jennifer B.
Virginia Beach, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2020 Category: Service
Very Satisfied Customer
I’ve been using Checkered Flag Hyundai since I’ve moved here in VA Beach. They have always been provided me with great service at a reasonable cost. My Service adviser, Rene has always been helpful. He is very polite and sensitive to his customers needs.
Recommended
WW
William W.
Virginia Beach, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2020 Category: Service
Transmission Fluid Change
I was given the opportunity to see my car on the lift. It was nice to see the underside of my car.
Recommended
Verified Customer
Norfolk, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020 Category: Service
An Efficient Dealership
The service department of Checkered Flag Hyundai is a pleasure to deal with. Highly recommend this group of professionals.
Recommended
WH
Wendy H.
Portsmouth, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2020 Category: Service
Wait time is insane for simple oil change and inspections
The last few times i have received service at your location have been horrible. The wait times for a simple oil change is outrageous and unacceptable. I arrived earlier than my appointment, waited in the lobby which was noted on the appointment and told to the person checking the car in. I waited over 3 hours for a simple oil change. Really??? Also I received a text and an email while waiting in the lobby asking about an air filter. Why couldn’t a representative have reached out in the lobby? This is time consuming and a waste of my time. I have to take a day off to come to your facility. Days off come far and between and my time does not need to be wasted nor do I need to experience poor customer service. This is the 3rd time I have had to deal with log wait times for simple services of oil changes and state inspections. When time to buy another car if these issues cannot be fixed I will not be a returning customer nor will I continue to refer family and friends. Get it together please. I use to love the service you would give but not anymore, it truly sucks!!!!
MB
MICHAEL B. from Checkered Flag Hyundai responded on 10/05/2020

My name is Mike Barnes; I am the Service Manager for Checkered Flag Hyundai. Customer service is our top priority at Checkered Flag and it appears we fell short of your expectations on your most recent visit. Please contact me at your earliest convenience so we can discuss the details of your visit and resolve any issues you may have. I use this feedback to educate my service staff and to keep our service processes always improving. I can be reached by phone or email whichever you prefer.

I do appreciate your time and I do look forward to speaking with you.

Mike Barnes

Service Manager

Checkered Flag Hyundai

490-1111 ext 4439

Mike.barnes@checkeredflag.com

AJ
Alma J.
Norfolk, VA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020 Category: Service
Great
Awesome...im not espected on that day that i visit they take me home with the lyft with no cost and when it done my car for state inspection they pick up me again with lyft..It’s Great and Good Job..More power and God Bless to all..
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