Colchin Automotive

I am so impressed with this organization. Their customer focus is so awesome and refreshing, something that you don't see very much anymore. I have been in customer service and sales for over thirty years and this company meets every point that is valued by a successful organization.
I talk about this place alot!

As always, the service is impeccable. I will never go anywhere else.

Colchin Automotive is the first place I've taken my vehicle where I actually felt comfortable with the diagnosis of the problem, the communication about that problem, the service received AND the associated price. I recommend Colchin's service to everyone and won't take my vehicle anywhere else.

Colchin did a great job of analyzing and resolving all the problems with my Ford Explorer. Will bring all my vehicles to Colchin in the future. Todd and Josh were friendly and knowledgeable with great senses of humor.

Amazing service

Your staff makes me feel like family. I trust the mechanics. My car likes the attention it receives.

Very professional and friendly. Colchin looks out for what is in the best interest of their customers making sure there vehicles are operating correctly and save. The office staff are very knowledgeable and the technicians are brilliant, an excellent crew. Even though I live in the mountains, I will always call Colchin for advise and or schedule an appointment.

The staff was really nice and answered simple questions that other shops were not able to give me a straight up answer for.

According to below, Colchin Automotive did not install the requested parts.

Email 6-6-2018 from Todd Colchin / Colchin Automotive, Inc.:
"Hello Cynthia I am very sorry that you are so unhappy in your perception of recent events as they relate to Colchin Automotive, Inc. maintaining your vehicle. We have repeatedly tried to call you with no success. We have answered all BBB requests. We still welcome the opportunity to talk with you face-to-face so that you may see that we are sincere people. We, as a group of professionals, have no ill-intent toward you or any others. I thought you paid by credit card - I should have done better research before responding to your online review of us. I know Josh very well because he has worked here at Colchin Automotive for 17 years. Josh is a good person and I can tell you he feels terrible that you are so unhappy with his work. Josh takes pride in his work and takes the oath of serving people very seriously. We respect our customers wishes and [did (in bold letters)] honor your request for OEM components to be installed. At this juncture we accept that we will not ever be able to convince you of that fact. In lieu of this reality I am prepared to refund your money in full for invoice number _____ in the amount of $___ US dollars. Once you cash my refund check you will at that point have received a high-quality maintenance routine for your vehicle at no cost to you. In other words, Colchin Automotive will have given $___ to you. Cynthia you have made it clear that you feel swindled. I feel the same way. I feel you are leveraging public opinion against Colchin Automotive, Inc. in order to get your vehicle repairs for free. As I write these works I am aware that you are free to post all of it on the internet but I'm ok with that because the general public is astute. The problem lies with you because you [will not (in bold letters] take the time to allow us to educate you about the details of the high quality materials and labor that we delivered per your request. Colchin Automotive is in its 35th year under the same ownership, we didn't get this deep into life by doing what you are accusing us of. A rational conversation would have (and still could) fix all of this. Qualifying Terms and Conditions For Refund Eligibility:
1. The moment the refund check is handed to you. all warranties express or implied by Colchin Automotive, Inc. as it relates to your vehicle for invoice number _____ is null and void. In other words, by receiving goods and services at not cost to you all warranties express or implied are forfeited. 2. By accepting the refund check I Cynthia [Last Name] acknowledge that my dispute with Colchin Automotive, Inc. is resolved and I will take no further action against Colchin Automotive, Inc. now or in the future. 3. I Cynthia [Last Name] agree to stop all public slander of Colchin Automotive, Inc., Josh [Last Name] or any topic related to Colchin
Automotive, Inc. 4. Colchin Automotive, Inc. refund of money to Cynthia [Last Name} is NOT admission of guilt, fault or failure in any way or form. [Your presence at Colchin Automotive, Inc. facility is required to sign a document containing the above stipulations and to receive a refund check in the amount of $___ US dollars. (in bold letters)] Respectfully, Todd Cochlin Colchin Automotive, Inc. [phone number]" [end of email from Colchin Automotive, Inc.]
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REPLY: The owner of the vehicle states that the parts that were installed by Colchin Automotive, Inc. were NOT the parts that were requested. And because of that, none of the part numbers that Colchin Automotive, Inc. installed in the vehicle would be able to match the part numbers on the list given to the Service Advisor Josh as the only parts to be installed in the owners vehicle.
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Only "genuine (car manufacturer) parts" were agreed upon to install between the owner of the vehicle and the Service Advisor. A list with the part numbers was provided to the Service Advisor at Colchin Automotive.
BUYER BEWARE:
The Service Advisor assured the owner that "genuine parts" were there and installed. - Notice the Bait and Switch type tactics - the (car manufacturer) name was left out of the Service Advisors statement to mislead the owner that agreed upon parts were installed. Instead, after market parts were installed, which would be considered unauthorized by the owner.
BETTER BUSINESS BUREAU COMPLAINT SUBMITTED (2x):
Colchin Automotive has refused to respond to the details of Better Business Bureau complaints (2x).

I called to get a quote on the cost of figuring out why 3 of my electric door locks no longer worked. I was quoted $50-60 over the phone. My husband called a couple weeks later to make the appointment and received the same quote. When my husband arrived with the car, he was told the quote is based on time and each door and now it was going to cost $200. They were completely dishonest, gave us a false quote just to get us there. My husband got the keys back and left. Toyota dealership's quote was $150 if that tells you something.

They are always very professional. Service is done in a timely manner and you know they are honest.

Justin has help me and I can’t explain how helpful he has been every time I talk to them and take him my car they treat it as if it was there’s

There’s a Great Staff that keep you informed on the status of your vehicle! A big thanks to all of you for keeping me safe on the road!!

I had a good experience when I took my vehicle into Colchin's for service. It was leaking antifreeze. They diagnosed the problem as being a broken water pump. They ordered the part that same day and my vehicle was ready the next day. I appreciate how they handled everything and how personable they were to me.

As always, Colchin Automotive provided terrific service. All I needed was an oil change and my fog lights fixed. I live too far away to have them drive me home so I always wait for my car. They were finished in less than an hour. My only complaint was that I didn't get a chance to enjoy their newly remodeled waiting area longer. LOL Cholchin has the cleanest nicest waiting area and offices I've ever been in. Great people!!

Colchin has great service and preformed work on my Audi as promised at the price quoted which I appreciated. Jason was very knowledgeable!!!

Michelle said the business has good prices and communication.

Clair said the business did a good job.

Jay said he was totally satisfied and happy with the service.