Hi Renee - thank you for your confidence in our work. Your opinion of us means everything!
Thank you again!
Cannot thank you enough for your thoughts Eric. You and your parents are great people - it's a privilege to know you.
You all are wonderful!!!
Good morning Beau all of our work is backed by a 3 year / 36,000 mile warranty. We use vendors that we have grown to trust. Professionals that repair vehicles every day learn what works long-term and what does not. Jason quoted our price for properly repairing your vehicle without the opportunity to diagnose or inspect your vehicles problems. That said maybe your front drive shaft did not need a complete rebuild - we estimated worst case. This is why quoting prices without taking proper steps is sketchy. Your perception is that we were trying to take undue amounts of money from you, of course other readers can now see that is not the case.
It stands to reason that you saved money because you performed the labor operations your self. It also stands to reason that you saved money by using a different vendor that may or may not have performed the quantiy and quality of repairs that our vendor is known to produce.
We welcome a conversation with you to discover all the details related to why you gave us a 2 star review when all we did was quote a price.