Please allow me to apologize that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I am very sorry for our poor performance. I would like to work with you towards a resolution. Please send your name and contact information to rose@rrrautos.com. We look forward to working with you.
Rose Bayat
Director of Customer Retention
In our case, the sales mangers collectively and catastrophically neglected their mission statement and the 3 core-values of their company.
Reliable: - Promise what you will do and do what you promise.
Responsible: - Be responsible for creating a customer advocate.
Respectful: - Treat each person the same way you would treat your
family members “They are Family”
- We were promised an Out-to-door price for a vehicle and received written confirmation from the client care manger.
- We were told that the deal can only works today, and they wanted us to return to the dealership to seal the deal. We agreed!
- Upon our return to the dealership, the whole situation changed all of the sudden. We were told they could not do the deal and offered us over $900 higher deal.
- They tried to take us through the same salesman drama with frequently changing sales managers attempting to explain that it was a misunderstanding, but we insisted on the written confirmation from the client manger.
- They acted irresponsible – keep in mind, we traveled 1.5 hours from Virginia to College Park MD, because we thought they will be serious and responsible enough to honor their written words. Wrong, THEY ARE NOT!!
- They did not respect our time, our trust and most importantly, they did NOT MAKE US FEEL RESPECTED by twisting words and trying to blame us for whatever happen at their end.
If the written confirmation was a simple miscommunication, they had the chance to correct it prior to our arrival to the dealership. They had over 22 hours’ time after sending out the confirmation and at least 4 conversations on the phone to be honest and upfront.
It is not even the money factor which makes us feel reallllly horrible, since both myself and my fiancée are decently paid professionals, rather the integrity and the trust worthiness of the dealership is the key factor.
We most probably go elsewhere and are willing to pay higher price instead of dealing with college park honda sales associates who we think simply UNTRUSTWORTHY!
Since we also have a written agreement, we will also consider filing a complaint with the Maryland Consumer Protection Agency and the Federal Trade Commission about college park honda’s deceptive practices.
We will defiantly use our network to its maximum to raise awareness of these odd-hoax practice of this dealership.