Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

559 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
99% Business Response
Latest Review 10 days ago

Reviews


JB
Jeff B.
Albert Lea, MN
Ford Edge
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
Great Service
Just an oil change, but at Collins I get the greatest service ever. Marc & Lynn and staff treat you like family. Only place we take our cars to.
Lynn H. from Collins Auto Repair Inc. responded on 05/17/2018

Always a pleasure Jeff. We are thankful for the continued friendship and loyalty. Treating customers like family is what we strive for. Thanks again for the kind words and for taking the time to take the survey.


RA
Ryan A.
Minnesota
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Ryan said he would like the business to keep up the good work.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 05/17/2018

Thanks again Ryan for trusting Collins. Let us know when we can help again. 


BH
Bob H.
Conger, MN
Cadillac CTS
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Bob said the staff did what they could on exactly what needed to get done.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 05/17/2018

Thanks for choosing Collins. Let me know what you decide to do and we can get the car back in if you decide to replace the motor.


EM
Eric M.
Wells, MN
Lincoln LS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Eric said the employees were good and got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 05/17/2018

Hope the car is working good. Thanks for the possitive feedback.


MF
Matt F.
Glenville, MN
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Matt said this business did good work. They were excellent to work with and he was offered a warranty.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 05/08/2018

Thanks for taking the time to take our survey and for trusting us.


DR
Deb R.
Alden, MN
Buick Encore
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Oil Change
Awesome Job! Quick & efficient!! Reasonable too!
Lynn H. from Collins Auto Repair Inc. responded on 05/07/2018

Thanks again Deb for the continued friendship and trust. 


MZ
Marilyn Z.
Bricelyn, MN
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Great customer service.
Great team to work with.
Lynn H. from Collins Auto Repair Inc. responded on 05/07/2018

Thanks again for letting us help you in this emergency. When you are due for an oil change agin let me know so we can take care of it for you. 


DT
Dwayne T.
Albert Lea, MN
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Dwayne said the staff always pick him up and take him back home. They go out of their way to be helpful. He's been a long-time customer.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 05/08/2018

Thank you for the kind words and continued relationship. Please let me know when we can help you again. 


SB
Steven B.
Twin Lakes, MN
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Steven said the business has good service and prices. He said they are reliable and trustworthy.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 05/07/2018

Thanks Steve for the positive feedback and continued trust. Let me know about the mud flaps and we will get them installed for you.


WH
Wendy H.
Albert Lea, MN
Honda Fit
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Superior service and people!
Prompt pick up & delivery of my car.
Friendly & honest people.
They go above & beyond to solve problems.
Lynn H. from Collins Auto Repair Inc. responded on 04/30/2018

Thank you for the kind words and continued trust. Its always a pleasure. 


JK
Jerry K.
Albert Lea, MN
Subaru Outback
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04/23/2018
Same results as last time.
Brought car in not knowing for sure what was wrong. Problem was found, reported and then repaired at at reasonable price. It's good having a service provider that I'm comfortable doing this with.
Lynn H. from Collins Auto Repair Inc. responded on 04/23/2018

Thank you for the positive feed back. I'm glad we are trusted and could make this experience great for you. 


KN
Kathy N.
Minnesota
Chevrolet Cruze
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04/21/2018 Category: Service
Kathy said she was satisfied with this business.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 04/30/2018

Thank you for the feedback. Hope you enjoy your new car.


TR
Terry R.
Albert Lea, MN
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Terry said he has used this business for several years and the service has always been good. He was very satisfied with the customer service he received from Lynn and Collin.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 04/17/2018

Thank you for the continued trust and confidence. Thanks for taking the time to also give us feedback. We like to know how we are doing. Please let us know when we can help again.


VF
Valerie F.
Albert Lea, MN
Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Collins is the best...
Lynn is always so knowledgeable, we have been bringing our vehicles here for years. The prioritize what needs to be done.
Lynn H. from Collins Auto Repair Inc. responded on 04/13/2018

Thank you for the compliment. Thank you for the continued trust and loyalty. I always enjoy the conversation. Please let us know when we can help again.


DK
Dave K.
Emmons, MN
Ford Taurus
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04/07/2018
Best in Town
Had my car done in one day. Always quality work. I wont take my car anywhere else in town!!!!!!!!!!!!!!!!
Better work and prices than any other shop to include the dealership.
Lynn H. from Collins Auto Repair Inc. responded on 04/09/2018

Thank you for taking the time to give us feedback. Please let us know when we can help again. 


DS
Danny S.
Albert Lea, MN
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Danny said the staff does a good job servicing his vehicles.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 04/09/2018

Thank you for taking time to take the survey. The positive feedback is appreciated. Please let us know when we can help again.


EW
Eric W.
Minnesota
Ford Super Duty F-350 SRW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Eric said the service was good.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 04/09/2018

Thanks again for giving us a try. Hope the trailer continues to work great for you. 


TS
Titiana S.
Albert Lea, MN
Honda Passport
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04/06/2018 Category: Service
Titiana said the customer service was friendly. The employees called her back quickly with a quote.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 04/06/2018

Thanks again for the feedback and for trusting us with your car. Please let us know when we can help again.


RS
Ronae S.
Albert Lea, MN
Cadillac DeVille
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04/06/2018 Category: Service
Ronae said she recommends the business.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 04/06/2018

Thank you for the kind words and trusting us. Please let us know if we can help again.


JH
Jason H.
Geneva, MN
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Jason said the staff is friendly. The business always does a good job.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 04/09/2018

Thanks again Jason for trusting Collins.