Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

656 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
98% Business Response
Latest Review 15 days ago

Reviews


ST
Steve T.
Albert Lea, MN
Ford Freestar Wagon
Verified Customer
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04/11/2019
Went above and beyond.
Mark and the service manager went above and beyond to install trailer wiring to my vehicle and check the trailer so I knew everything was safe and ready to go. I appreciated the extra effort!

JR
Jill R.
Austin, MN
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Jill said the business is very accommodating and the prices are fair. She said the business helped her getting to and from work while servicing her vehicle.
This review was collected via phone interview by Customer Research Inc.

KR
Kalli R.
Albert Lea, MN
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Kallie said the staff at this business were very busy, but they were able to answer her phone call, along with all her questions about the repairs to her vehicle. When she found additional information about her vehicle, she told them, they put her vehicle back up on the lift and checked it out. She feels the employees did a thorough job. They gave her a good detailed estimate about what it would cost to fix her vehicle.
This review was collected via phone interview by Customer Research Inc.

JH
Judy H.
Albert Lea, MN
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Judy said the service is fast, the staff is pleasant, thorough and honest.
This review was collected via phone interview by Customer Research Inc.

SP
Susan P.
Albert Lea, MN
Toyota Celica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Susan said the service is reliable and the staff is friendly.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Glenville, MN
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019
Great service.
Always a pleasure doing business with them. They are easy to work with and I feel like they are honest and trustworthy.
Lynn H. from Collins Auto Repair Inc. responded on 04/03/2019

Thanks again for the continued trust and friendship.  Hope you and your family enjoy you summer.  Let us know when we are needed again. 


Verified Customer
Emmons, MN
Ford F-150
Verified Customer
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03/29/2019
all my automotive needs
very pleased with the truck, better then when it was bought.
Lynn H. from Collins Auto Repair Inc. responded on 04/03/2019

Thanks again for trusting Collins.  Please let us know when we can help again.


JB
Jeff B.
Albert Lea, MN
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019
2 for 2
Marc, Lynn, and staff went 2 for 2 on my vehicle, and my wife's. Service is great with fair charges for work done. Just another reason why we keep coming back to Collins Auto Repair.
Lynn H. from Collins Auto Repair Inc. responded on 04/03/2019

Thanks again Jeff.  It's always a pleasure when you come in for service. I enjoy the conversation that we have.  Hope you can get your 57 out soon and enjoy the summer. Hope to see you at the car show.


VH
Val H.
Minnesota
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Val said she is happy with them fixing her vehicle.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 04/03/2019

Thanks for the kind words, let us know when we can help again. 


BS
Brenda S.
Albert Lea, MN
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
>>>>>>>>>>>>Great Place<<<<<<<<<
I'm old school, you treat people right - they'll come back. That's what Collins does - they treat YOU right, they treat your VEHICLE right.

Can't go wrong!
Lynn H. from Collins Auto Repair Inc. responded on 03/28/2019

Thank you for the positive feed back and continued trust. Its always a pleasure


FJ
Foshawn J.
Albert Lea, MN
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Foshawn said the staff at this business is awesome.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 03/28/2019

Thank you for the kind words and trust in us. 


JS
Jim S.
Clarks Grove, MN
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Jim said that he recommends the place for service.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 03/28/2019

Thank you for taking the time to take the survey and for the kind words. 


AH
Angela H.
Albert Lea, MN
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Buick
Thanks for the great work and advice on the repairs that were needed. Always friendly and pleasant to work with
Lynn H. from Collins Auto Repair Inc. responded on 03/08/2019

Thanks again for the continued trust. Let us know when we can help again.


DC
Dave C.
Glenville, MN
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Dave said they got their vehicle back in the same day which is really nice.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 03/08/2019

Thank you for the feedback and kind words. 


CM
Craig M.
Albert Lea, MN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Great Service
We were running errands in AL when my truck would not go into reverse. We called Collins and explained the situation to Lynn. Lynn said he would talk to Marc. 15 mins later Marc showed up and got us going. We drove straight to Collins and my truck was repaired and ready to go by the end of the day! Awesome service.
Lynn H. from Collins Auto Repair Inc. responded on 03/08/2019

Glad we could help you out and get you backonthe road. 


JI
Jenni I.
Albert Lea, MN
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Jenni said the employees are always accommodating to whatever she needs done.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 03/08/2019

Thank you for the possitive feedback and the continued trust.


RB
Roy B.
Glenville, MN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Roy said that he thinks the business is doing a great job.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 03/08/2019

Thanks again Roy. Let us know when we can help again.


AH
Angela H.
Albert Lea, MN
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Thanks again
Thank you for getting my car in quickly and fixing the heater
Lynn H. from Collins Auto Repair Inc. responded on 03/08/2019

You are very welcome. Hope the heat is working good.


JH
Janice H.
Minnesota
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Janice said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 03/08/2019

Thank you for the feedback and kind words.


LA
Lance A.
Dover, MN
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Lance said he has been going to this business for a long time and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 02/08/2019

Thanks for taking the time to give us feedback. It was good to see you again.