Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

571 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
99% Business Response
Latest Review 10 days ago

Reviews


JP
Jason P.
Albert Lea, MN
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Jason said the employees were knowledgeable. They provided great service.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 07/16/2018

Thank you for the kind words. Hope you were able to get the car to its destination safely. 


JW
John W.
Albert Lea, MN
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
John said the business has always been good to him, and their customer service is good. They do a good job and are reasonable.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 07/16/2018

Thank you again for the continued trust in Collins. 


JB
Jeff B.
Albert Lea, MN
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
New Tires
Thank you to Marc & his fantastic crew for another great job on one of our 4 vehicles. Only place we trust !!!
Lynn H. from Collins Auto Repair Inc. responded on 07/09/2018

Thanks again Jeff. Always a pleasure. 


DD
Dennis D.
Albert Lea, MN
Pontiac Bonneville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Dennis said this business is great and he has nothing but good things to say about them. He has a 20 year old vehicle and they let him know when things need to be done. He is very happy with them and he doesn't have anything to worry about with them. The lady at the front desk is very nice and helpful. His vehicle is done right and on time. He drops off and picks up the vehicle, with no problems. He would recommend this business to anybody.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 07/05/2018

Thanks again for the continued trust. We strive for each customer to have the same experience. Please let me know when we can help again.


LP
Lanny P.
Albert Lea, MN
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Fast, fair and professional
As usual, Collins is fast, fair and professional. Took me early and got me rolling in no time.
Lynn H. from Collins Auto Repair Inc. responded on 06/29/2018

All I can say is thanks for being such a loyal customer and great friend. Always willing to lend a helping hand. Let me know when we can help again.


Verified Customer
Emmons, MN
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Go the extra mile.
They always help me out, even with little things that they wouldn't have to. Friendly, and I always feel welcome. Everything gets explained so I know what is going on.
Lynn H. from Collins Auto Repair Inc. responded on 06/28/2018

Thank you for the very kind words and the continued trust. Its always a pleasure to help. Hope you enjoy the summer and good luck to purchasing a different car. Remember we can always look it over before you buy.


JP
Jill P.
Blue Earth, MN
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Jill said the staff took good care of her at this business.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 06/21/2018

Thank you for the possitive feedback and for taking time to take our survey. The feedback is important for us to maintain the highest level of customer service. 


MZ
Mike Z.
Albert Lea, MN
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Spoke with Maureen. She said the service at this business was excellent.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 06/18/2018

Thank you for the kind and positive words. Hope you are enjoying the time on the lake. Please let us know when we can help again.


DO
Dick O.
Hayward, MN
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Dick said that the facility is the only place he goes, every time he gets his vehicle serviced. The staff is pleasant. They get the job done right, at a fair price.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 06/13/2018

Thank you sir for the kind words and continued friendship. Its always a pleasure. Looking foreword to the classic coming in.


RT
Russel T.
Glenville, MN
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Russel said the staff do a good job.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 06/13/2018

Thank you Russel for taking the time to take the survey and give us feedback. Let us know when we can help again.


LT
Leroy T.
Albert Lea, MN
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Leroy said the service was good.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 06/12/2018

Thank you for choosing Collins and trusting us as your Choice repair facility.


DA
Dick A.
Albert Lea, MN
Mercury Monterey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Car service
Friendly, fast, efficient and effective.
Lynn H. from Collins Auto Repair Inc. responded on 06/06/2018

Thank you for the kind words and trust. We thank you for choosing Collins. Please let me know when we can help again. 


JB
Jeff B.
Albert Lea, MN
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
Great Service
Just an oil change, but at Collins I get the greatest service ever. Marc & Lynn and staff treat you like family. Only place we take our cars to.
Lynn H. from Collins Auto Repair Inc. responded on 05/17/2018

Always a pleasure Jeff. We are thankful for the continued friendship and loyalty. Treating customers like family is what we strive for. Thanks again for the kind words and for taking the time to take the survey.


RA
Ryan A.
Minnesota
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Ryan said he would like the business to keep up the good work.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 05/17/2018

Thanks again Ryan for trusting Collins. Let us know when we can help again. 


BH
Bob H.
Conger, MN
Cadillac CTS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Bob said the staff did what they could on exactly what needed to get done.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 05/17/2018

Thanks for choosing Collins. Let me know what you decide to do and we can get the car back in if you decide to replace the motor.


EM
Eric M.
Wells, MN
Lincoln LS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Eric said the employees were good and got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 05/17/2018

Hope the car is working good. Thanks for the possitive feedback.


MF
Matt F.
Glenville, MN
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Matt said this business did good work. They were excellent to work with and he was offered a warranty.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 05/08/2018

Thanks for taking the time to take our survey and for trusting us.


DR
Deb R.
Alden, MN
Buick Encore
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Oil Change
Awesome Job! Quick & efficient!! Reasonable too!
Lynn H. from Collins Auto Repair Inc. responded on 05/07/2018

Thanks again Deb for the continued friendship and trust. 


MZ
Marilyn Z.
Bricelyn, MN
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Great customer service.
Great team to work with.
Lynn H. from Collins Auto Repair Inc. responded on 05/07/2018

Thanks again for letting us help you in this emergency. When you are due for an oil change agin let me know so we can take care of it for you. 


DT
Dwayne T.
Albert Lea, MN
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Dwayne said the staff always pick him up and take him back home. They go out of their way to be helpful. He's been a long-time customer.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 05/08/2018

Thank you for the kind words and continued relationship. Please let me know when we can help you again.