Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

616 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
99% Business Response
Latest Review 7 days ago

Reviews


LK
Lori K.
Minnesota
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Lori said the business was very considerate and they call whenever they find something extra to do and they are very good.
This review was collected via phone interview by Customer Research Inc.

DR
Deb R.
Alden, MN
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Oil Change
Awesome Job and Service is Top Notch!!
Lynn H. from Collins Auto Repair Inc. responded on 11/05/2018

Thank you for the kind words and for taking the time to take the survey. See you next time.


AH
Angela H.
Albert Lea, MN
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Awesome service
Thank you for getting my car in on short notice. Lynn, you always go above and beyond. Everyone is very knowledgeable.
Lynn H. from Collins Auto Repair Inc. responded on 11/05/2018

Well you are very welcome. We try hard to take care of all our customers and friends. Please let me know when we can help again.


BE
Brad E.
Geneva, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Very pleased
I appreciate that Collin's Auto Repair thoroughly checks through our vehicles when we come for a service. I feel very comfortable that our vehicles are being maintained and taken care of to prevent future breakdowns. I trust Collin's Auto Repair with all of my vehicle repairs!
Lynn H. from Collins Auto Repair Inc. responded on 11/05/2018

Thanks for the continued trust and loyalty. Its always a pleasure


WW
Wayne W.
Alden, MN
Plymouth
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Mark Collins
The knowledge, expertise, and quality of work is great. Mark and staff are committed to a quality job done and good experience for all. Mark and staff have performed services and repairs on my vehicles ranging from simple oil changes to engine with transmission replacement and all have gone flawlessly. Collins Auto maintains and services both my new and older vehicles. They are a busy establishment, appointment with drop off of vehicle works best.
Lynn H. from Collins Auto Repair Inc. responded on 10/30/2018

I don't know where to begin with this so I will just say thank you so very much for everything. The friendship that has developed from the Cuda has been such a great experience. To see this car transformed has been incredible. I'm sure you will enjoy it next year. Thanks again for all the rolls and pizza. We really hope the car makes the calender.


AG
Abi G.
Albert Lea, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Abi said the staff provided honest, dependable, and reliable service. . He was not disappointed.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/30/2018

Thanks for the continued loyalty and trust. We will be sure to tell him when its time to replace the cooler lines.


VW
Vicki W.
Minnesota
Buick Enclave
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
Vicki said the business treated her well. She was satisfied with that, and is very happy with this place.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/30/2018

Thank you for the positive feedback and kind words. Its always a pleasure. Enjoy the conversation.


PF
Paul F.
Albert Lea, MN
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Paul said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/30/2018

Thanks Paul for taking the time to take the survey. Hope you can enjot the car next spring.


RP
Richard P.
Albert Lea, MN
Honda Ridgeline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Richard said he is not positive that what they did will correct the issue or not.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/30/2018

Thanks for the feedback. I hope the transmission light has been solved by the fluid change. Sometimes you just have to start with the obvious and go from there. Please let us know when we can help again.


PN
Phil N.
Albert Lea, MN
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Phil said the staff are good guys who get the service done nicely.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/22/2018

Thanks Phil for the kind words and feedback. Hope all is well.


CC
Chris C.
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
tune up
Friendly and prompt service. They treat our vehicles like they would treat their own.
Lynn H. from Collins Auto Repair Inc. responded on 10/08/2018

This always the response we are looking for. We strive for this every time. Thanks again for the continued loyalty.


RK
Reid K.
Minnesota
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Reid said he appreciates the good service they have always given him.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/30/2018

Thank you kind sir for the continued loyalty and for the good deed you did for anonymous customer. You are a kind person. See you next time.


TB
Tim B.
Albert Lea, MN
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Tim said the employees provided good service.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/30/2018

Thanks again for the years of loyalty and possitive words. 


Verified Customer
Albert Lea, MN
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Very knowledgeable
Always friendly. Great service
Lynn H. from Collins Auto Repair Inc. responded on 10/08/2018

Thanl ypu for the positive feedback and for taking the time to take our survey.


SR
Sandy R.
Albert Lea, MN
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Sandy said she was overall satisfied.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/30/2018

Thank you so much for the kind words and for taking the time to take our survey. Please let us know when we can help again.


DS
Darrell S.
Minnesota
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Darrell said the service is good.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/22/2018

Thanks for the possitive feedback and taking time to take the survey.


JL
James L.
Albert Lea, MN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
James said they did not have American Express.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/08/2018

Thanks for the five stars and for future reference we listened and now we accept American Express. Thanks again.


MH
Matt H.
Albert Lea, MN
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
They do what they say.
I've worked with Collins for several years. They know what they're doing, do what they say, and communicate options without pressure. Glad to have a shop with integrity.
Lynn H. from Collins Auto Repair Inc. responded on 10/04/2018

Thank you for the possitive feedback and the kind words. Let us know when we can help again.


SR
Sharon R.
Albert Lea, MN
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Sharon said the business has very good service. They have a great staff. They treat her fair.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/04/2018

Thanks again for the positive feedback and also for the fresh cookies. Looking foreword to those again. 


KH
Karen H.
Minnesota
Oldsmobile Cutlass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Spoke with Lonnie. He said the service was really good and they were quick at getting done.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 10/04/2018

Thanks for bring the car in so we could give you a accurate assessment of the car. It was good to be able to show and explain what we say. Its always fun to give some education on cars so the customer has a good picture of what they have going on. Hope the foot heals soon for you.