Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

632 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
99% Business Response
Latest Review 4 days ago

Reviews


Verified Customer
Albert Lea, MN
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Customer Service
We enjoy the customer service that receive from Collin’s. They let us know what is wrong within an hours time when the appointment is. And always pleasant.

JB
Joe B.
Albert Lea, MN
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Joe said that the staff is good and honest. They Never try to up-sell, they find the issue and get it done.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 01/10/2019

Thank you for the kins words and trusting us with your cars and family. Please let us know when we can help again.


WH
Wayne H.
Minnesota
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Wayne said the business is excellent
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 01/10/2019

Thanks for taking the time to take the survey and give us a high score. Please let us know if we can help again. 


LP
Lanny P.
Albert Lea, MN
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
The best!
As always, fair, honest and professional!
Lynn H. from Collins Auto Repair Inc. responded on 01/10/2019

Well I missed you this time buddy. Glad your visit went well. Hope to see you the next visit. 


SL
Scheral L.
Albert Lea, MN
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Scheral said the staff is helpful and timely.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 01/10/2019

Thanks for the continued trust. Please let us know when we can help again.


KN
Kathy N.
Minnesota
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Kathy said they have good service and they were very encouraging
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 01/10/2019

Thanks for the kind words and for taking the time to give us feedback.


BH
Brian H.
Albert Lea, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Brian said they have good service, they were done in a timely manner and at a good price
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 01/02/2019

Thank you for the kind words and trust. Please let us know when we can help again.


AB
Andrew B.
Kiester, MN
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Andrew said Mark does a great job.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 12/20/2018

Thanks for the high review. Hope the truck stays together this season. Have fun. 


Verified Customer
Austin, MN
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Great job
Another great visit to Collins Auto Repair. What a great group of men. They are always so professional and helpful. Thanks for always taking care of my car.
Lynn H. from Collins Auto Repair Inc. responded on 12/20/2018

So much fun when you stop in. Thanks for the help with the Christmas gift. Hope you have a Merry Christmas.

Lynn H. from Collins Auto Repair Inc. responded on 12/20/2018

So much fun when you stop in. Thanks for everthing.


JB
Jeff B.
Albert Lea, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Great as Always !!
BEST REPAIR SHOP IN ALBERT LEA !!
Lynn H. from Collins Auto Repair Inc. responded on 12/20/2018

Thank you for the kind words and continued trust Jeff


MH
Mike H.
Albert Lea, MN
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Mike said he likes the way this business operates, he feels he can trust them and he is happy he found them.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 12/07/2018

Thank you Mike for the trust and kind words. Hope your leg gets better and let us know when we can help again. We also pick up and deliver vehicles to make it easier for you. 


BS
Bob S.
Albert Lea, MN
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Repair engine.
My engine problem was diagnosed, scheduled, and the work was completed in a timely manner AND the charges were much less than originally quoted because the manager searched and found new repair kits not previously available.
Thank you again.
Bob Sharp.
Lynn H. from Collins Auto Repair Inc. responded on 12/07/2018

Thanks again Bob for the continued trust in us. Thaks for the Christmas card as well. See you next time.


AH
Angela H.
Albert Lea, MN
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018
Great Service
Thanks. However the headlight is still not working. I also need to get it in for the tire sensor
Lynn H. from Collins Auto Repair Inc. responded on 12/07/2018

Thanks for the high review. Sorry about the faulty headlight bulb. Glad its all working again.


DA
Dwight A.
Glenville, MN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Dwight said the customer service was great. He stated the only issue he had was that there was oil dripping from where they changed the oil filter because when he got home, there was a huge spot on his driveway.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 11/23/2018

Thanks for the 5 star review but im disappointed about the oil on the driveway. The Ford trucks do make a bit of a mess and we try hard to clean it all but the cross member seems to trap some. We will do our best to make sure this does not happen again. Sorry about that. 


WH
Wendy H.
Albert Lea, MN
Honda Fit
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018
Don't schedule an appointment on line
Very nice guys and they do a good job. Very accommodating! But...don't schedule an appointment on line. You will get an email saying your message was received, but the appointment won't get scheduled. Happened to me twice. They did get me in close to the time I originally wanted.
Lynn H. from Collins Auto Repair Inc. responded on 11/23/2018

Thank you for the kind words. As far as the on-line schedule, it must work for some because we do get them. I'm not sure exactly how to do it but it has worked. I will look into it to see if we need to change something. 


MM
Mark M.
Albert Lea, MN
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Spoke with Michelle. She said the employees are thorough, proactive with quick response, and they fit them in right away.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 11/13/2018

Thank you for taking the time take the survey and for the possitive feedback. Please let us know when we can help again,.


LK
Lori K.
Minnesota
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Lori said the business was very considerate and they call whenever they find something extra to do and they are very good.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 11/13/2018

Thank you for the possitive feedback and for taking the time to take the survey. Please let me know when we can help again.


DR
Deb R.
Alden, MN
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Oil Change
Awesome Job and Service is Top Notch!!
Lynn H. from Collins Auto Repair Inc. responded on 11/05/2018

Thank you for the kind words and for taking the time to take the survey. See you next time.


AH
Angela H.
Albert Lea, MN
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Awesome service
Thank you for getting my car in on short notice. Lynn, you always go above and beyond. Everyone is very knowledgeable.
Lynn H. from Collins Auto Repair Inc. responded on 11/05/2018

Well you are very welcome. We try hard to take care of all our customers and friends. Please let me know when we can help again.


BE
Brad E.
Geneva, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Very pleased
I appreciate that Collin's Auto Repair thoroughly checks through our vehicles when we come for a service. I feel very comfortable that our vehicles are being maintained and taken care of to prevent future breakdowns. I trust Collin's Auto Repair with all of my vehicle repairs!
Lynn H. from Collins Auto Repair Inc. responded on 11/05/2018

Thanks for the continued trust and loyalty. Its always a pleasure