Collins Auto Repair Inc.


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

472 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
99% Business Response
Latest Review 2 days ago
Jim F. on 10/19/2017
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"Ford Taurus"
Good Prompt Servicey
Vehicle: Ford Taurus
Service Date: 10/09/2017
Review Created: 10/19/2017 06:48 PM
Lynn H. at Collins Auto Repair Inc. responded on 10/20/2017

Thank you Jim for taking the time to take the survey. Your kind words are appreciated. As always, we are here when needed.

Dick J. on 10/17/2017
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Spoke with Frances. She said she has been taking her vehicle into this business for several years and she has always been happy. The mechanics are all honest and this is a great facility.
Vehicle: Buick LeSabre
Category: Service
Service Date: 10/11/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 10/20/2017

Always a pleasure seeing you. You can always make us smile and laugh. Thanks for taking the time to take the survey and for the kind words. Always here for you when needed. 

Roger W. on 10/17/2017
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Roger said the staff were good.
Vehicle: Oldsmobile Bravada
Category: Service
Service Date: 09/29/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 10/20/2017

Thank you for taking the time to take the suvey. Hope you enjoy the weekend. Come in and see me. Im back from vacation. 

Jerry K. on 10/13/2017
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"Multiple AWD leaks."
Had a rear seal leaking and another leak I couldn't find the source of. Problem was identified and both issues fixed at a reasonable price.
Vehicle: Subaru Outback
Service Date: 10/11/2017
Review Created: 10/13/2017 04:00 AM
Lynn H. at Collins Auto Repair Inc. responded on 10/13/2017

Thank you for the kind words and for taking the time to take the survey. Please let us know when we can help again.

Randy J. on 10/12/2017
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Randy said the employees were really helpful. They completed what he asked for.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 10/20/2017

Thanks again Randy for the continued loyalty. Please let us know if you need anything.

Don S. on 10/11/2017
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Spoke with Eleanor. She said the staff are really good with her vehicle and she is very satisfied.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/04/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 10/20/2017

Thanks again Don for the continued trust in us. We a thankful to have built a strong friendship with you and your family.

Deb R. on 10/10/2017
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"Oil Change"
Reliable, Courteous & Very Good People!!
Vehicle: Buick Encore
Service Date: 10/04/2017
Review Created: 10/10/2017 09:14 AM
Lynn H. at Collins Auto Repair Inc. responded on 10/12/2017

Thanks again Deb for the continued trust. Please let us know if we can help again.

Malinda G. on 10/09/2017
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Malinda said she was very satisfied with the service at the business.
Vehicle: INFINITI QX56
Category: Service
Service Date: 09/27/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 10/20/2017

Thank you for the feedback and trust. Let me know if you need anything.

Joel D. on 10/06/2017
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Joel said the employees were honest and the service was well done.
Category: Service
Service Date: 09/29/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 10/12/2017

Thanks for the kind words and for trusting us with your classic hot rod. Being honest and great customer service is what we strive for everyday. 

Mark C. on 09/22/2017
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Mark said he liked the business. Collin is willing to help the customers in a lot of ways.
Vehicle: Nissan Murano
Category: Service
Service Date: 09/18/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 10/12/2017

Thanks again Mark for trusting Collins and for taking the time to take the survey. We strive to be the best and to offer reasonable solutions to car problems.

Elle R. on 09/19/2017
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Elle said the business was very helpful and even showed her how to check her transmission fluid. It was an overall a good experience.
Vehicle: Chrysler 300
Category: Service
Service Date: 09/14/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 09/21/2017

Thank you again for the kind words and continued trust in Collins. As always, please let us know when we are needed again.

Philip W. on 09/15/2017
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Philip said the business was open and honest. He had no problems.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 08/24/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 09/18/2017

Thank you for trusting Collins with your vehicle and family. Lets get the truck back in here to set up the parking brake.

David M. on 09/14/2017
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David said this business gave him no problems and they were really courteous.
Vehicle: Ford Ranger
Category: Service
Service Date: 09/05/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 09/15/2017

Thanks again David for your continued trust in us. Hope your new tires are doing well for you also. Please feel free to call or stop by anytime.

Jiro A. on 09/14/2017
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Jiro said this business was good. They were quick and they made everything good.
Vehicle: Honda Civic
Category: Service
Service Date: 09/08/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 09/15/2017

Thank you for taking the time to take our survey and for the kind words. Give us a call when you are ready to fix the rest.

Gene W. on 09/13/2017
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"We love to see a young person do good . he is good at what he does"
Marks works hard to keep the doors open
Vehicle: Dodge Pickup
Service Date: 09/12/2017
Review Created: 09/13/2017 05:17 AM
Lynn H. at Collins Auto Repair Inc. responded on 09/13/2017

THank you for the kind words and for trusting us with your vehicles. Please feel free to call or stop by anytime with any concerns you may have.

Deb R. on 09/11/2017
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"Tire Repair"
Excellent Service!!
Vehicle: Buick Encore
Service Date: 09/08/2017
Review Created: 09/11/2017 08:03 AM
Lynn H. at Collins Auto Repair Inc. responded on 09/11/2017

Thanks again Deb. I hope the wedding went well and glad we could help you get there with no worries.

Roxanne M. on 09/11/2017
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Roxanne said the employees provided good customer service. They followed up her service with step by step instructions of her repair. She appreciates the good pricing.
Vehicle: Ford F-150
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 09/13/2017

Thank you for the kind words. We strive to have the best customer service and to make sure our friends know what they are paying for. Educating them is so important. Please let me know if we can help again

Mark B. on 09/11/2017
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Mark said the staff did a good job and he was pleased.
Vehicle: GMC Terrain
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 09/18/2017

Thank you for the kind words and for trusting us. Please feel free to call or stop by with any questions.

Megan B. on 09/07/2017
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Megan said the staff are great guys from start to finish.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 08/28/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Lynn H. at Collins Auto Repair Inc. responded on 09/18/2017

Thank you for taking the time to take the survey and for the kind words. We strive for excellence with every customer. Please feel free to call or stop in with any questions.

Steve S. on 09/05/2017
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"Friendly service and usually pretty prompt. "
I took my vehicle in for an oil change and was told it would be ready in about 45 minutes. I left there 2 hours later. Too long.
Vehicle: Buick Enclave
Service Date: 08/28/2017
Review Created: 09/05/2017 07:59 PM
Lynn H. at Collins Auto Repair Inc. responded on 09/06/2017

I am very sorry about the amount of time it took to do this oil change. They normally take 45 minutes as we do the oil change and inspection. This one took longer and there are no excuses as to why. This will not happen again. Again we are very sorry.  

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