Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

591 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
99% Business Response
Latest Review 1 day ago

Reviews


BA
Bruce A.
Minnesota
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Bruce said the staff provided quality service.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 09/18/2018

Thanks for the positive feedback. Its always a pleasure. 


JK
Jerry K.
Albert Lea, MN
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Another good experience.
Went fine. Did the work I had scheduled and diagnosed another issue I asked them to look at. Gave me costs as well as severity of problem and what my options were.
Lynn H. from Collins Auto Repair Inc. responded on 09/12/2018

Thanks again for the kind words and possitive feedback.


JB
Jeff B.
Albert Lea, MN
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
5 Star Service
As always, great service, I will be following up on their service recommendations.
Lynn H. from Collins Auto Repair Inc. responded on 09/10/2018

Always a pleasure when you stop in. Enjoy sharing stories. Please let me know when you want to do the maintenance.


RO
Rafael O.
Austin, MN
Volkswagen Jetta Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Rafael said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 09/12/2018

Thanks for taking the time to take the survey and give us possitive feedback.


RP
Roger P.
Clarks Grove, MN
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Roger said the staff at this business did a great job.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 09/10/2018

Thank you for taking the time to give us feedback and for the kind words. See you next time.


JR
James R.
Albert Lea, MN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Oil change
Very happy 😃
Lynn H. from Collins Auto Repair Inc. responded on 09/04/2018

Thank you for the kind words and continued trust. See you next time. Happy fishing.


BV
Bernie V.
Albert Lea, MN
Buick Enclave
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2018 Category: Service
Bernie said the business is good for some work. He had an oil change completed. He stated the mechanic was upset that his own oil was brought in.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 09/10/2018

Sorry this last visit was not a 5 star visit. We strive to make every experience great. We don't allow customers to usually bring in their own items due to what we experienced with this last visit. Not enough oil was supplied and then we have to find the same brand and weight to make a complete oil change. We do have the GM dexos oil required for your vehicle that meets or exceeds all the requirements for your car. 


MH
Matt H.
Albert Lea, MN
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Bad day averted
They helped immediately when my alternator failed, fixed in a few hours!
Lynn H. from Collins Auto Repair Inc. responded on 08/22/2018

Thanks again for the continued trust. Its always a pleasure. Thanks for the pizza also. 


DM
Dave M.
Alden, MN
Nissan 370Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Spoke with Lynn. She said she liked how the staff did things.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 08/16/2018

Thanks again Lynn for the continued trust in Collins. See you next time.


GD
Greg D.
Albert Lea, MN
Chevrolet Lumina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Greg said the owner did good work.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 08/16/2018

Thanks again Greg. Always a pleasure seeing you and enjoy the conversation.


JA
Jose A.
Albert Lea, MN
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Jose said so far so good. This business fixed the problem and there were no problems with the repair. He likes the service when he goes. He is happy with it.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 08/16/2018

Thank you for taking the time to take our survey and for the kind words. 


JC
Jeff C.
Albert Lea, MN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Jeff said the staff is great about everything they do.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 08/16/2018

Thanks Jeff for the possitive feedback. See you next time.


JD
John D.
Clarks Grove, MN
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
John said that they treated him well.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 08/14/2018

Thank you for the positive feed back. I hope the car is cooling well in this heat we are having. Please let us know when we can help again.


KD
Kay D.
Albert Lea, MN
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
great customer service
excellent work, and fair prices
Lynn H. from Collins Auto Repair Inc. responded on 08/08/2018

Thank you for the kind words and continued trust. Always a pleasure to have you guys in.


RN
Renae N.
Albert Lea, MN
Mercury Grand Marquis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Renae said she is pleased with her service. The owner is quite conscientious.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 08/14/2018

Thank you for taking the time to take the survey. Thank you also for trusting us. 


RS
Roger S.
Albert Lea, MN
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Roger said he was very pleased with his service. The employees found the issue with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 08/07/2018

Thank you for taking the time to take the survey and for helping us maintain our level of excellence.


BS
Brandi S.
Albert Lea, MN
Chevrolet Astro Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Brandi said her experience at this facility was good. The staff at this facility help her out, they told her what was wrong with her vehicle and they took care of her.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 08/07/2018

Thanks for the positive feedback and for taking the time to take our survey. We appreciate the feedback as this is our way to make sure we maintain the high level of service our customers deserve.


BC
Brandon C.
Minnesota
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Brandon said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 07/26/2018

Thank you sir for the positive feedback. Hope you enjoyed your weekend at the track.


MK
Mark K.
Albert Lea, MN
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Mark said this business treated him decent.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 07/25/2018

Thank you for the feed back and continued trust. 


BA
Bruce A.
Minnesota
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Bruce said he likes service and the respect that they give him.
This review was collected via phone interview by Customer Research Inc.
Lynn H. from Collins Auto Repair Inc. responded on 07/25/2018

Thanks Bruce for the kind words and loyalty. Please stop in anytime.