Arron and Dennis did a great job explaining the details of the new Hyundai Palisade I was purchasing and I love this vehicle. Then I met with the finance manager Michael Jordon and we seem to hit it off. He is a fellow Veteran and because of that I trusted him. This was a huge mistake. He explained what sounded like services INCLUDED in the purchase price INSTEAD they were OPTIONAL “Products” that were ADDED to my loan without me knowing about it.
Michael said he was hooking me up when in fact he taking advantage of me.
The sticker price on the car was $44,250. The mark up was $2,500 or so I thought turns out it was $6,000 I had a $8,000 trade in, intended to only put down $4000 but ended up putting down $7000 because Michael ADDED $6,584 to the base number I should have been financing. The above plus the $500 veteran discount. Brought me to a deduction of $15,500. That should have brought the cost down to $31,500 with taxes and included fees I SHOULD have financed $33,900 INSTEAD Michael Jordon ADDED the Following OPTIONAL PRODUCTS:
$3,600 EXTENDED WARRANTY because the actual warranty is 5 yrs/ 60,000 miles.
$1,735 TOTAL CARE PACKAGE
$850 GAP INSURANCE
$399 WINDOW TREATMENT
A total of $6,584
This was ALL ADDED
TO MY LOAN WITHOUT Michael ever explaining the costs involved or that they were OPTIONAL SERVICES.
I want every single person who chooses to use Conicelli ( I will never go again or get any service there) to understand you HAVE A CHOICE and do NOT NEED ANY OF THESE OPTIONAL SERVICES. What’s worse, if that is possible, is that to Quote
“ your interest rate was based on the amount of your loan prior to the additions of products. You were approved to include them at your same interest rate.” He added those products after I put down all that money. I only did that to lower my payment when ALL ALONG I DID NOT HAVE TO PUT THAT MUCH MONEY DOWN SINCE I WOULD ONLY HAVE BEEN FINANCING $35,464 with a payment that fit my budget.
I CAUGHT his lies and had All but the $399 canceled. Because he had already put that window treatment on my car without ever telling me the costs. And now that service is useless because he also said it could only be put on at Conicelli.
It is a shame a Veteran would Scam another Veteran. I hope that this review helps the next person who goes to Hyundai Conicelli know the expected optional costs and this way they can make an informed decision whether they want those products or not. I wasn’t given that choice.
I still feel like I lost out here.
SHAME ON CONICELLI Buyer Beware.

GLENN B., General Sales Manager from Conicelli Hyundai responded on 03/17/2022 08:17 AM

Hello
This is Glenn Beck from Conicelli. I know there were lots of issues with the paper work for your transaction and I do believe they were all taken care of but i would like to reach out to you this aftrnoon just to make sure.

Thank You