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Cousins Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(265 Reviews)
92
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(978) 356-2514
No Business Hours Provided

Business Hours

* Eastern Time (US & Canada)
9 Safford St Ipswich, MA 01938

Affiliations

AAA - Approved Auto Repair
ASE
Cousins Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(265 Reviews)

TF
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TOM F.
Ipswich, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2024
verified customer Verified Customer
7
Spring Maintenance
Video I find very helpful. On pricing, you can’t quote $110 to replace a simple engine air filter. It sends the wrong message (inflated) about all your pricing. Though I don’t think the case…
Nathanial C. from Cousins Automotive responded on 04/15/2024 07:24 AM

We appreciate your positive feedback on our video! Thank you for bringing up your concern about the pricing. We understand the importance of transparent pricing and will ensure that our quotes accurately reflect the value of our services. Your feedback helps us improve, and we look forward to providing you with exceptional service in the future.

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