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Cousins Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(265 Reviews)
92
Write a Review

Score Details

5 stars
91%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
92
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(978) 356-2514
Visit Website
No Business Hours Provided

Business Hours

* Eastern Time (US & Canada)
9 Safford St Ipswich, MA 01938
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Affiliations

Cousins Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(265 Reviews)
Write a Review
Recent Reviews
TE
Tyler E.
Honda Civic Si
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/16/2024
verified customer Verified Customer
0
I used to like you guys.
I was really impressed the first time I went to you, you had transparency I thought but I will never return to this shop again. I ONLY returned because you charged us way too much for what you did and I was hoping the warranty covered the absolute disaster of what I can only assume were struts you ordered off Amazon. The work you guys did to our car is an absolute joke. I’m doing this review because you texted me so why not, when I went back over a squeaky messed up strut and you half claimed to fix it, guess what? It’s been a week and it’s broken again, and oh it gets better because a new one started squeaking. You guys blatantly blew me off trying to narrow down why the car is running rough even though you claimed it could make it across the country and I don’t know how anyone above the age of 3 couldn’t feel the rumble the entire car is making. We paid way too much to have work done and you’re honestly the worst shop I have ever had to deal with and heads up? I’m looking at legal ramifications with how this went down. I’d give you less than one star if I could, and I personally tell anyone in the north shore that’s looking to get car work to avoid you guys now.
Nathanial C. from Cousins Automotive responded on 04/16/2024 11:28 AM

Dear Tyler,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience, and we're concerned to learn that you've encountered issues since your initial repair.

We take all feedback seriously, and we're committed to providing top-notch service and ensuring our customers are satisfied. However, we're puzzled by your comments as they don't align with the experience you shared in your previous 5-star review.

We always strive to use high-quality parts and perform repairs to the highest standard. We stand behind our work and would never compromise on the quality of the parts or the service we provide.

We would like to resolve this matter promptly and to your satisfaction. Please reach out to us directly at 978-356-2514 or nate@cousinsautomotive.com so we can discuss the issues you've encountered in more detail and work towards a resolution.

Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding.

Sincerely,

Nathanial Cousins, Owner Cousins Automotive Inc. 

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