Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 2252 Reviews )

ReScore Reviews™ (22)

ReScore
Overall Rating 4.8181818/5Overall Rating 4.8181818/5Overall Rating 4.8181818/5Overall Rating 4.8181818/5rating 4.8181818
Original
Overall Rating 2.22727/5Overall Rating 2.22727/5rating 2.22727rating 2.22727rating 2.22727
97% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


ML
Michael L.
Bentonville, AR
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Always wonderful staff!
This dealership is not so huge, they over book, tell you one thing and do another or make promises they can't keep, when it comes to your vehicle. We love our new Santa Fe and getting treated well when it gets serviced!
John J D., Service Manager from Crain Hyundai of Bentonville responded on 12/09/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

SB
Shirley B.
Pea Ridge, AR
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Helpful friendly service department.
Thank you
John J D., Service Manager from Crain Hyundai of Bentonville responded on 12/06/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

MW
Meaghen W.
Lowell, AR
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Great service
Very quick service the day before Thanksgiving! 👍🏻
John J D., Service Manager from Crain Hyundai of Bentonville responded on 12/06/2019

Thank you for the great review and thank you for choosing crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

SP
Stuart P.
Centerton, AR
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Great Brake Job!
The CHB Service Department kept me abreast of issues related to my front brakes job that I previously wasn't aware of. All work with a car wash was accomplished in 3 hours.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 12/05/2019

Thank you for the great review and thank you for choosing crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

LN
Lisa N.
Rogers, AR
2013 Hyundai Elantra Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Lisa N
They are always nice and friendly
John J D., Service Manager from Crain Hyundai of Bentonville responded on 12/05/2019

Thank you for the great review and thank you for choosing crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

RS
Robert S.
Bella Vista, AR
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
My exeriences
I have been visiting this dealership for 10 1/2 years since I bought my Hyundia there. The mechanics are outstanding and the Service Manager is top shelve.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 12/05/2019

Thank you Robert, for the wonderful review, it is always a pleasure to have you come in and visit with us. Thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

CH
Carole H.
Rogers, AR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Friendly and efficient Staff
Everybody was very friendly, informative and very efficient. Hopefully my problem is solved or at least better.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 12/03/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

BB
Beau B.
Bella Vista, AR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Friendly Service
Everyone was friendly, from phone, to in person. I’m horrible with names, but my shuttle driver, payment clerk, and front sales person were all very professional and genuine. It’s refreshing to encounter such nice people. They made me feel well taken care of. 😊
John J D., Service Manager from Crain Hyundai of Bentonville responded on 12/03/2019

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

WH
Walker H.
Rogers, AR
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
Recall
Went in for a recall, and they found free coupons in my file for oil change, so they offered it to me. Amazing customer service.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 12/02/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonvile.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

Verified Customer
Pea Ridge, AR
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
My car people
These people are truly amazing! They always take great care of me.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/26/2019

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

MS
Maureen S.
Bella Vista, AR
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2019 Category: Service
Welcoming staff
As always, Tim, my service advisor took care of me. Sales people were gracious enough to indulge my request to check out the new tuscon. No I didn't buy onrr. Service keeps my 2013 santa he in top.shape!
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/25/2019

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

JA
James A.
Bentonville, AR
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2019 Category: Service
Quick efficient service.
I bought this pre-owned Santa Fe in August of this year and have yet to receive the necessary paper work to register it with the state of Arkansas. After checking several times with the folks at Bentonville Hyundai it was determined that the reason for this delay has to do with clearing a lien problem from the state of Arizona. After inquiring, on several occasions, with the Bentonville dealership it was determined that the corporate office cannot complete the paperwork until they receive this lien release from Arizona. Can someone from corporate do something to light a fire under Arizona's butt to get this completed.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/23/2019

Thank you for the great review, I will give this to our sales dept and see if I can help light that fire. Thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

CW
Craig W.
Centerton, AR
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
GREAT SERVICE!
ALWAYS A QUICK IN AND OUT WITH A GREAT STAFF! KEEPS ME COMING BACK TIME AND TIME AGAIN!!
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/23/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

VB
Vicki B.
Rogers, AR
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Tire
The service dept worked me in to fix my tire
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/23/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

Verified Customer
Springdale, AR
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Great Job
Always great service
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/22/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

Verified Customer
Garfield, AR
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Dependable service
Friendly service
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/22/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

JJ
Julian J.
Bethel Heights, AR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
timely and excellent service
The service personnel always have the documentation related to the service required on my Tucsan ready for my signature. My Tucsan is immediately taken to the service area and service is complteted to my satisfaction.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/22/2019

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

Verified Customer
Gravette, AR
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Service
Great as always from desk help to shuttle driver always a good experience
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/21/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

Verified Customer
Rogers, AR
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Feared the worse, Received Better
I had heard that the Hyundai warranty is filled with loopholes and such that favor the dealer. What I found was completely the opposite. I had not noticed when I bought my 2017 Veloster Turbo that there was a massive amount of condensation in the drivers headlight. I just asked if that was something that was covered.. Was told it was and within the week it was ordered and installed. No hassle, No Headaches.

The only issue was the headlight was not aimed properly (I don't think it was aimed at all). So I ended up aiming it the next night. Other than that.. Service was top notch and the staff was better.

Thank you
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/21/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

Verified Customer
Lowell, AR
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/19/2019 Category: Service
LWM
I have been a customer for several years and the service has gone down and prices gone up.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/20/2019

I'm sorry to hear that your visit with us was not up to your expectations. I will review your repair with your advisor and see where we can improve. Thank you for your review as it helps us to improve our process.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826