Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1908 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.3/5Overall Rating 2.3/5rating 2.3rating 2.3rating 2.3
97% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


Verified Customer
Bentonville, AR
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Fast and courteous
Needed a new set of wiper blades. Purchased and installed in less than 15 minutes
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/15/2018

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

JP
Julie P.
Rogers, AR
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Good job
Always treets me nice
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/14/2018

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

WS
Warren S.
Bentonville, AR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great Service at Crain Hyundai of Bentonville
When I walk into the service area I am greeted by Trenton by calling me
by my first name, outstanding. He is thorough and fair. He is knowledgeable a cares.
My Tucson comes out clean and on a timely basis.
I will always continue to have my service done by Crain Hyundai of Bentonville.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/14/2018

Thank you for the 5 star review and thank you for choosing Crain hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

RD
Roy D.
Rogers, AR
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great service
Service is great
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/14/2018

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

CH
Crystal H.
Lowell, AR
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great customer service
I have been a Crain customer for several years now and that's because of the service they provide. I highly recommend Crain Hyundai of Bentonville!
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/13/2018

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

TD
Terry D.
Bentonville, AR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Personal Friendly Service
When I have an appointment they often greet me by name when I walk through the door. Service is generally quick & staff is friendly and always addresses any concerns I may have.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/13/2018

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

MS
Maureen S.
Bella Vista, AR
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
A few issues
After service had to Bri g it back in two days due to fluid leak
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/13/2018

Thank you for your review, I will do my best to earn back that 5th star on your next visit. I know we couldn't wash your car because of the weather but feel free to stop in any day we are here and I will get it washed for you.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

JJ
Jerome J.
Bella Vista, AR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
FRIENDLY PEOPLE
EFFICIANT SERVICE; COFFEE AND DONUTS WHILE WAITING
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/13/2018

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

BO
Bernard O.
Springdale, AR
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Oil change
Business as usual. Great service, speedy checkout
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/13/2018

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

DH
Dennis H.
Bella Vista, AR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
good service & letting you know if there is a problem with auto
they do a great job overall
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/12/2018

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

AA
Ameya A.
Fayetteville, AR
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Excellent Service
Excellent Service Every time.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/12/2018

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

JL
James L.
Bentonville, AR
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Good job
As always!
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/12/2018

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

DK
Denise K.
Bella Vista, AR
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Service appt
Always great service and friendly people.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/12/2018

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

MB
Mike B.
Rogers, AR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Great Service
Excellent service department.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/12/2018

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

EM
Elizabeth M.
Rogers, AR
2010 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Always on time as promised. Loaners are available.
I love the service. My car is ready on time. A loaner is provided if it will take awhile.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/12/2018

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

JJ
Julian J.
Bethel Heights, AR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
excellent service
my car was taken in for service soon as I got to the service area, all paper work was ready for my review and signature also soon as I got to the service department.all service I asked for was performed in a timely and satisfied manner.in addition personnel, such as Trenton was professional and is technically knowledgeable for any concerns I have related to my vehicle.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/09/2018

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

WC
Wayne C.
Bella Vista, AR
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Another one
I have always had an excellent experience with the service department and would strongly recommend it , but I cannot say the same about my sales experience which I have consistently noted in these reviews and which no one in Hyundai Sales has ever been concerned enough to ask one question about. I will continue to buy Hyundai's in the future but not from a Crain Hyundai and then will come to Bentonville Hyundai for my service. The service team is as good as it gets. This response is the reason I cannot answer yes to the question below so will just not answer. Just found out I must answer it to submit this review.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/08/2018

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

WS
William S.
Bentonville, AR
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Friendly customer service.
Always appreciate the customer service and wait time. I often use the shuttle service and the driver is very accommodating and nice.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/08/2018

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

Verified Customer
Bella Vista, AR
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Service on our Hyundai Santa Fe AWD Ultimate 2.0L
Easy to make appointment for service, and the Service Department had me in and out in 45 min.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/07/2018

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

KB
Karen B.
Rogers, AR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Speedy service
Very nice crew to deal with but felt an oil change was a little high
John J D., Service Manager from Crain Hyundai of Bentonville responded on 11/07/2018

Thank you for the 5 star review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826