Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

2071 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 4.8095238/5Overall Rating 4.8095238/5Overall Rating 4.8095238/5Overall Rating 4.8095238/5rating 4.8095238
Original
Overall Rating 2.28571/5Overall Rating 2.28571/5rating 2.28571rating 2.28571rating 2.28571
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


WB
William B.
Bentonville, AR
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Feels like Home
I recently purchased a pre-owned vehicle from Carvana and needed a pre-purchase inspection done on the vehicle. When I dropped the vehicle off, I immediately noticed that the Service Area was "Different" than any other dealership I had been to. The area was quiet, personalized, and there were great food and drink selections comped. Crain took care of my needs that day and I am proud to highly recommend them for vehicle service.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/16/2019

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

DF
Darlene F.
Decatur, AR
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
The customer service they have
I really like Hyundai the only thing that I was not happy about was I asked about my car being washed and they did not do a real good job on that other than that everything was fine
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/16/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

JN
James N.
Bella Vista, AR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Great people great service
Service mgr. and everyone else in dept. go beyond what’s expected of a dealership service dept.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/15/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

JP
Jennie P.
Rogers, AR
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Not sure what this is
Personal service and shuttle service
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/16/2019

Thank you for the great review and thank you for choosing Crain Hundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

Verified Customer
Bentonville, AR
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Good service
They are always courteous
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/15/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

DL
David L.
Rogers, AR
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Work
Finished timely and perfectly
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/13/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

SJ
Suzanne J.
Bella Vista, AR
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Service
Tim kept me informed on details during visit, & reminded me of small detail Imforgot to mention.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/12/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

SR
Steven R.
Bella Vista, AR
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
The Staff
The issue I made appointment for was addressed by John and Trenton in a very professional manner. John explained their findings and what He saw was done to correct issue with shifting problem I was having. When service was completed They made sure car was washed and readied for my pick up. Thanks Mario for your friendship and conversation (coffee and donut) during my wait period.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/12/2019

Thank you for the great review, it's always a pleasure to have you in. Thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

Verified Customer
Rogers, AR
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Customer Service
The service department was quick and efficient. Staff was polite and communicated frequently on the progress of vehicle.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/12/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

JJ
Julian J.
Bethel Heights, AR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Required transmission flush and transmission fluid replacemwnt
the required transmission flush and transmission fluid replacement was done as scheduled in a timely amount of time.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/09/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

MF
Michael F.
Springdale, AR
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Great communication.
Tim was very good and thorough. He kept me up to speed with what was going on with my car.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/09/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

KD
Kenny D.
Holiday Island, AR
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Five Star
My wife and I have to drive 45 miles for the appointment. It's always a pleasure setting up the appointment because you understand the distance we have to travel and are are very flexible setting up the time and day of the appointment. Once there, service is always friendly and quick and we are able to do other shopping without having to spend a long day of it. Thanks.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/08/2019

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

MH
Mary H.
Rogers, AR
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Efficiency and friendly
Always good to customer
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/08/2019

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

MH
Michael/Angie H.
Bella Vista, AR
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Great job!
Courteous, on time, work done in timely matter!
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/05/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

DB
Donald B.
Garfield, AR
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Fast service
Fast service
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/02/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

RB
Ronald B.
Springdale, AR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Excellent servic
Always excellent and fast service
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/02/2019

Thank you for the 5 star review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

DS
Dennis S.
Rogers, AR
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Service
With a large screw in the side wall of my tire and facing a purchase of tires. Crain Hyundia service got everything installed the next day. Also did an alignment and oil change. They always do such a great job! My 2007 Santa Fe rides like a new car. So grateful for John and his team keeping things running and driving like new.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/02/2019

Thank you for the great review, always a pleasure to have you and Linda here. Thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

DD
Douglas D.
Eureka Springs, AR
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Great service department
I always have great service, friendly professional staff and Trenton is a great service advisor
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/02/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

Verified Customer
Bella Vista, AR
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Satisfied
Always courteous, efficient and explain everything clearly. If work is not necessary, they will let you know.
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/02/2019

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826

TR
Thomas R.
Rogers, AR
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
TLC for my 2016 Sonata Hybrid
I don't mind spending a little time for maintenance when I know the folks taking care of my car. The Crain service team has been treating our 2016 Sonata Hybrid with TLC ever since we bought it. I trust 'em to take good care of our car, and isn't that the real bottom line for auto maintenance - trust?
John J D., Service Manager from Crain Hyundai of Bentonville responded on 04/01/2019

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826