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Crown Genesis

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)
73
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
7
Total ReScores
5.0
ReScore Average
73
Net Promoter Score ®

Business Details

Categories
Contact
(727) 528-1225
No Business Hours Provided

Business Hours

* No Time Zone Provided
5301 34 Th St North Saint Petersburg, FL 33714
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)

AB
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Adrian l B.
Plant City, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/03/2024
0
Category: Service
Extremely Disappointing Experience with Crown Genesis of St. Petersburg, Florida
Extremely Disappointing Experience with Crown Genesis of St. Petersburg, Florida

I am beyond frustrated with the customer service at Crown Genesis of St. Petersburg, Florida. In my experience, their business practices lack professionalism, and I believe they are conducting questionable operations.

On September 30, I took my car in for two recalls and to address wind and rain intrusion that occurred during Hurricane Milton (on 10/10). However, as of today, my vehicle has not been returned.

The Genesis representative I interacted with was rude, disrespectful, and unprofessional. Additionally, the service manager has been unresponsive, refusing to return calls or communicate in any way. I have attempted to escalate the issue to their corporate headquarters, but even they have been ignored by the staff at Crown.

Buyers, please be aware that this dealership does not uphold the quality or luxury service you would expect from a brand like Genesis. This has been a truly disappointing experience, and I would strongly advise potential customers to be cautious when considering their services.

This poor level of customer service is unacceptable, and I will continue to raise awareness of the situation.

FW
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Frank W.
Saint Petersburg, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2023
10
Category: Service
Extra step
Steve Bodner my sale rep. took the extra step in making me happy with the purchase of my new Genesis, also, I’d like to thank Justin Callahan Genesis Manager for his help and kindness, they make a great team.

AS
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Allyn S.
Saint Petersburg, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2022
1
Category: Service
Terrible Customer Care
If you plan on buying a car. Don't go to Crown Hyundai/Genesis. I bought 4 cars from them over the years and they used to be good.

Then something changed. After regular service I was told that the chrome that faded was covered under warranty and I would receive a call when the parts are in. That was more than 3 months ago.

Now, I have called them more than 8 times over the last 3 months about warranty/recall issues and I was told that I would get a call back the next day or within 2 hours. Nothing. Not a single call back.

I did get a call from them about buying my car because it is well kept and has very low mileage but they sure weren't interested in me after I told them I had no plans on selling it at the time. Still no calls from them about my warranty for the chrome and nothing about the recall on the Anti-Lock Brake System that can catch fire. Now my 3 years has passed since I bought the car because of their delays.

Also There seems to be no retrofit available since the 3G network is being shut down. Oh sure they will give you a code for a whopping $1000.00 towards the purchase of a new Genesis which will cost a bunch of money. How about investing that $1000.00 and changing the transponder or modem to 5G capable and keep loyal customers. I guess they don't need customer satisfaction any longer (Sell the car and watch it drive off of the lot then forget about it and the customer seems to be their motto). I am not a happy customer and all of my friends will hear about it.

AS
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Allyn S.
Saint Petersburg, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2022
1
Category: Service
Terrible Customer Care
If you plan on buying a car. Don't go to Crown Hyundai/Genesis. I bought 4 cars from them over the years and they used to be good.

Then something changed. After regular service I was told that the chrome that faded was covered under warranty and I would receive a call when the parts are in. That was more than 3 months ago.

Now, I have called them more than 8 times over the last 3 months about warranty/recall issues and I was told that I would get a call back the next day or within 2 hours. Nothing. Not a single call back.

I did get a call from them about buying my car because it is well kept and has very low mileage but they sure weren't interested in me after I told them I had no plans on selling it at the time. Still no calls from them about my warranty for the chrome and nothing about the recall on the Anti-Lock Brake System that can catch fire. Now my 3 years has passed since I bought the car because of their delays.

Also There seems to be no retrofit available since the 3G network is being shut down. Oh sure they will give you a code for a whopping $1000.00 towards the purchase of a new Genesis which will cost a bunch of money. How about investing that $1000.00 and changing the transponder or modem to 5G capable and keep loyal customers. I guess they don't need customer satisfaction any longer (Sell the car and watch it drive off of the lot then forget about it and the customer seems to be their motto). I am not a happy customer and all of my friends will hear about it.

AS
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Allyn S.
Saint Petersburg, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2022
1
Category: Service
Terrible Customer Care
If you plan on buying a car. Don't go to Crown Hyundai/Genesis. I bought 4 cars from them over the years and they used to be good.

Then something changed. After regular service I was told that the chrome that faded was covered under warranty and I would receive a call when the parts are in. That was more than 3 months ago.

Now, I have called them more than 8 times over the last 3 months about warranty/recall issues and I was told that I would get a call back the next day or within 2 hours. Nothing. Not a single call back.

I did get a call from them about buying my car because it is well kept and has very low mileage but they sure weren't interested in me after I told them I had no plans on selling it at the time. Still no calls from them about my warranty for the chrome and nothing about the recall on the Anti-Lock Brake System that can catch fire. Now my 3 years has passed since I bought the car because of their delays.

Also There seems to be no retrofit available since the 3G network is being shut down. Oh sure they will give you a code for a whopping $1000.00 towards the purchase of a new Genesis which will cost a bunch of money. How about investing that $1000.00 and changing the transponder or modem to 5G capable and keep loyal customers. I guess they don't need customer satisfaction any longer (Sell the car and watch it drive off of the lot then forget about it and the customer seems to be their motto). I am not a happy customer and all of my friends will hear about it.

AB
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Andrew B.
Brandon, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
verified customerVerified Customer
10
Category: Service
Maintenance was fast
Service was very fast!! Tom Burkart is a great advisor!!

GS
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Greg S.
St. Petersburg, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2022
verified customerVerified Customer
5
Category: Service
Service Advisor Great Genesis Sucks
No loaner cars, not getting Genesis owner experience as sold on
GEORGE R T., GM from Crown Genesis responded on 02/21/2022 11:55 AM

Dear Greg,
Thank you for taking the time to discuss this with me today. Please contact Steve Young directly for any future needs or concerns. We are always here to help.
Sincerley,
Tomm Burkart

G.R. Tarr
General Manager
Crown Genesis
727-528-1225

KG
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Karl G.
Treasure Island, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
9
Category: Service
All is Well that ends Well
My car had a repeated an reoccurring electrical problem. It took a number of occasions to diagnose and fix the problem. The last repair effort took about a week to accomplish. This was not an inconvenience to me as they provided me with a loaner vehicle at no cost.

SW
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Sheryl W.
Pinellas Park, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
10
Category: Service
Excellent service
Tom is #1 Very professional. First scheduled maintenance (oil change, tire rotation and AC filter changed on new 2021 Genesis) Pleasant experience and very fast
CHRISTOPHER D S. from Crown Genesis responded on 01/19/2022 04:56 AM

Thank you for the very nice review.. We really appreciate you taking the time.. Thank you again 

Chris Sanborn
Service Manager
Crown Hyundai
727-528-1225
csanborn@crowncars.com

MG
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Maxwell G.
St. Petersburg, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
10
Category: Service
Great people, great service, great price.
Enjoyed all facets of the service appointment. Tom was a helpful and personable as ever, despite the myriad of distractions. All other staff were helpful and attentive.
CHRISTOPHER D S. from Crown Genesis responded on 01/10/2022 04:43 AM

Thank you for the very nice review.. We really appreciate you taking the time .. Thank you again..

Chris Sanborn
Service Manager
Crown Hyundai
727-528-1225
csanborn@crowncars.com

SE
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Silia E.
FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Service
Oil change
Great service and crew. Awesome snacks;)
CHRISTOPHER D S. from Crown Genesis responded on 01/10/2022 04:44 AM

Thank you for the very nice review.. We really appreciate you taking the time .. Thank you again..

Chris Sanborn
Service Manager
Crown Hyundai
727-528-1225
csanborn@crowncars.com

RA
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Robert A.
Redingtn Shor, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Service
Excellent
They did evrything I asked of them
CHRISTOPHER D S. from Crown Genesis responded on 12/23/2021 05:16 AM

Thank you for the very nice review.. We really appreciate you taking the time .. Thank you again..

Chris Sanborn
Service Manager
Crown Hyundai
727-528-1225
csanborn@crowncars.com

DQ
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David Q.
St. Petersburg, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
10
Category: Service
Great Service
Everything done well from Service Agent, Tomm Burkart, to the Service dept.
Easy to bring in and fast turn around.
Dave Q
CHRISTOPHER D S. from Crown Genesis responded on 12/17/2021 03:57 AM

Thank you for the very nice review .. We really appreciate you taking the time .. Thank you again....

Chris Sanborn
Service Manager
Crown Hyundai
727-528-1225
csanborn@crowncars.com

RB
gravatar
Richard B.
Saint Petersburg, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customerVerified Customer
10
Category: Service
First Service
First scheduled Maintenance with valet service. Enjoyable process, no problems.
CHRISTOPHER D S. from Crown Genesis responded on 12/10/2021 03:36 AM

Thank you for the very nice review.. We really appreciate you taking the time.. Thank you again..

Chris Sanborn
Service Manager
Crown Hyundai
727-528-1225
csanborn@crowncars.com

Verified Customer
Pinellas Park, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customerVerified Customer
9
Category: Service
Love Crown’s Genesis service!
Great customer service experience. Longer than usual wait times right now - maybe pandemic-related?
CHRISTOPHER D S. from Crown Genesis responded on 11/19/2021 04:29 AM

Thank you for the very nice review.. We really appreciate you taking the time .. we apologize for the appointment times.. working to resolve.. Thank you again..

Chris Sanborn
Service Manager
Crown Hyundai
727-528-1225
csanborn@crowncars.com
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