The service is outstanding and their turn-around time was great - got my X5 35d back the next day. Here's my negative feedback: Cupelli Automotive has a policy not to accept owners' parts. When I asked Ivan for the reason, he stated that, as an example - if one of their techs drops and damages the part, the customer may "throw a fit". So, I replied back, if that happens to my part, there is no issue as long as Cupelli replaces the part with the same part - or equal, or OEM...no issues at all. He then responded that he wished all customers think like I do.

So, here's my recommendation: Cupelli should consider accepting customers' parts as long as they sign a document that if their parts are defective, Cupelli is not liable - and another document that states that if Cupelli's technicians damages these parts that Cupelli shall replace these parts with the same part or equal or OEM. That's it...too easy and it accommodates the customers who are trying to save a little money by bringing in their own parts.

Recommended

Melania M.

West Palm Beach, FL

08/12/2018

Professional, friendly and diligent!

I'm very pleased with the work on my car. Thank you Frank and Cupelli Automotive team for working on my car. I will definitely return for future maintenance.

Recommended

Frank C. from Cupelli Automotive responded on 08/14/2018

Thank you for the review, Melania . It was nice to meet you. It's great to hear you were happy with our services. We appreciate your business and we will always strive to satisfy our customers by offering the best service experience.
Thank you
Frank Cupelli and Team

NATHAN P.

West Palm Beach, FL

Mercedes-Benz E320

Verified

08/01/2018

Friendly, Professional and Thorough!

Very satisfied with the service performed. I needed a new compressor for my 2002 mercedes E320, was given a very detailed price quote and explanation. Repair was done very professionally and I'm very satisfied and happy.

I would recommend everyone go to Cupelli Automotive first!!

Recommended

Frank C. from Cupelli Automotive responded on 08/03/2018

Thank you for the review, Nathan. We look forward to seeing you and your vehicle in the future! We appreciate your business and we will always strive to satisfy our customers by offering the best service at the best price.
Thank you
Frank Cupelli and Team

GERARD C.

Lake Worth, FL

Lexus ES 350

Verified

07/25/2018

Talent and attitude

Great analysis. Good recommendations. Car rans like new. Checked with others I respect and all agreed the correct work was done at a very fair price. They have lot’s of repeat customers. That says it all.

Recommended

Frank C. from Cupelli Automotive responded on 08/03/2018

Thank you for the review, Gerard. We look forward to seeing you and your vehicle in the future! We appreciate your business and we will always strive to satisfy our customers by offering the best service at the best price.
Thank you
Frank Cupelli and Team

Monk L.

West Palm Beach, FL

BMW Z4

Verified

07/23/2018 Category: Service

Monk said the service was great, the vehicle runs really well, and he appreciates the quick turn around time.

Recommended

This review was collected via phone interview by Customer Research Inc.

Frank C. from Cupelli Automotive responded on 08/03/2018

Thank you for the review, Mr. Leonard . It was nice to meet you and your wife. It's great to hear you were happy with our services. We appreciate your business and we will always strive to satisfy our customers by offering the best service experience.
Thank you
Frank Cupelli and Team

JO K.

Wellington, FL

BMW X1

Verified

07/22/2018

Excellent service!

My car's sunroof was not working, and I was very concerned about the expense of repairing it. Frank was able to repair it fairly quickly, and it was a lot less expensive than I feared. I'm extremely grateful for the professionalism and the quality of service I ALWAYS receive at Cupelli Automotive. Frank and Ivan are always friendly and polite, and are willing to discuss the scope of the service or repair prior to starting the job. I'm rarely surprised, and never caught off guard by unexpected costs.

Thank you so much for always providing an excellent service!

Recommended

Frank C. from Cupelli Automotive responded on 08/03/2018

Thank you for the review, Jo . Glad to hear you were happy with our services. We appreciate your business and always a pleasure to see you.
Thank you
Frank Cupelli and Team

John L.

Lake Worth, FL

Mercedes-Benz E350

Verified

07/17/2018 Category: Service

John said the service was good.

Recommended

This review was collected via phone interview by Customer Research Inc.

Frank C. from Cupelli Automotive responded on 08/03/2018

Thank you for the great review, John . We work hard to assure that you have the best experience at our shop. We are glad we were able to provide you with great service.

RON K.

Boynton Beach, FL

BMW 3 Series

Verified

07/10/2018

Excellent service. Always honest

Always excellent service.

Recommended

Frank C. from Cupelli Automotive responded on 08/03/2018

Thank you for the review, Ron. Glad to hear you still happy with our services. We appreciate your business and always a pleasure seeing a long time patron.
Thank you
Frank Cupelli and Team

Ted A.

Lake Worth, FL

Chrysler Town & Country

Verified

06/30/2018 Category: Service

Ted said the staff did good work.

Recommended

This review was collected via phone interview by Customer Research Inc.

Frank C. from Cupelli Automotive responded on 07/03/2018

Thank you for the great review, Ted . We work hard to assure that you have the best experience at our shop. We are glad we were able to provide you with great service.

Thank you
Frank Cupelli & Team

Steven H.

Lake Worth, FL

Ford F-150

Verified

06/25/2018 Category: Service

Steven said it is a great business and they do great work.

Recommended

This review was collected via phone interview by Customer Research Inc.

ROSEMARY L.

Palm Beach Gardens, FL

Jeep Patriot

Verified

06/01/2018

Thanks Guys!

There was a vibration...they found there were multiple things wrong. I checked with my husband and he said go ahead with repairs. The car has a felt difference now. The team saved me from trading in, an otherwise perfect for my needs, 6 year old car. These fellows treat your car as a doctor would treat a patient, rather than just do the oil change and send you on your way. Granted I did have to pay more than the oil change, yet I have a better sense of peace of mind driving the car. I will be a return customer. Thank you Frank and Ivan and the team!

Recommended

Frank C. from Cupelli Automotive responded on 06/01/2018

Thank you for the great review, Rosemary . We work hard to assure that you have the best experience at our shop. We are glad we were able to provide you with great service.

Thank you
Frank Cupelli & Team

DAVID T.

Boca Raton, FL

Chevrolet S-10

Verified

05/30/2018

Frank is a great guy

I have had the pleasure of using Cupelli twice now for auto repairs and both times were professional, transparent, and as expedient as feasibly possible.
I am a return customer, and I will continue to be one.

Recommended

Frank C. from Cupelli Automotive responded on 05/30/2018

Thank you for the review, David . Glad to hear you were happy with our services. We appreciate your business and always a pleasure to see you.
Thank you
Frank Cupelli and Team

RON K.

Boynton Beach, FL

BMW 5 Series

Verified

05/24/2018

excellent service

Honest and excellent owner. They service my 2008 BMW's and keep them running like new.

Recommended

Frank C. from Cupelli Automotive responded on 05/30/2018

Thank you for the review, Ron. Glad to hear you still happy with our services. We appreciate your business and always a pleasure seeing a long time patron.
Thank you
Frank Cupelli and Team

Bobby A.

Boynton Beach, FL

Mercedes-Benz GLK-Class

Verified

05/12/2018 Category: Service

Bobby said he was satisfied and happy with the service provided.

Recommended

This review was collected via phone interview by Customer Research Inc.

Phil W.

Everett, PA

Mazda Mazda3

Verified

05/11/2018 Category: Service

Phil said they were good at getting back to him.

Recommended

This review was collected via phone interview by Customer Research Inc.

ELIJAH H.

Lake Worth, FL

Toyota Avalon

Verified

05/06/2018

Excellent Service, as always!

The service at Cupelli Automotive is always the same, excellent!! I would highly recommend Cupelli Automotive to any and everyone.

Recommended

Frank C. from Cupelli Automotive responded on 05/30/2018

Thank you for the review, Elijah. Glad to hear we are still doing our part to keep you happy. We appreciate your business and always a pleasure seeing a long time patron.
Thank you
Frank Cupelli and Team

BOB M.

Lake Worth, FL

BMW X3

Verified

05/05/2018

Service of 2004 BMW C-3

Ivan seems to be the focal point on the
Business. Frank is all business and does not
Like the Patriots. Las far as the Major service
Done at 60K miles, they covered all bases
And the car is like new.
Time will tell if all is well, but, I do not expect any issues......Robert M

Recommended

Frank C. from Cupelli Automotive responded on 05/07/2018

Thank you Bob for the review. Go Patriots!!!! It was nice to meet you and your wife. We look forward to seeing you in the future.
Thank you
Frank Cupelli & Team

Jason W.

Lake Worth, FL

Dodge Ram Van

Verified

04/26/2018 Category: Service

Jason said they did a good job.

Recommended

This review was collected via phone interview by Customer Research Inc.

Verified Customer

Lake Worth, FL

BMW X5

Verified

04/25/2018

BMW service

Scheduled maintenance , they were timely , friendly, the price I was quoted on the phone is exactly what I paid . Frank gave me some preventative maintenance advice to care for my car.
I’ll be back.

Recommended

Frank C. from Cupelli Automotive responded on 04/26/2018

Thank you for the review, Jeff. It was nice to meet you. Thank you for the opportunity to earn your business and trust.
Thank you
Frank Cupelli and Team

DARIO A.

Boynton Beach, FL

BMW 3 Series

Verified

04/20/2018

Another job well done....

My 2010 bmw 328ix once again needed some love. Frank and his team once again delivered. Road manners have returned to factory new feel, all done promptly and professionally. Thank you Gentlemen.

Recommended

Frank C. from Cupelli Automotive responded on 04/23/2018

Thank you for the review, Dario . Glad to hear you were happy with our services. We appreciate your business and always a pleasure to see you.
Thank you
Frank Cupelli and Team

Displaying Review 1 - 20 of 544 in total

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Location

Address

4511 1/2 Lake Worth Rd
Lakeworth, FL 33463

(561) 963-9744

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www.cupelliautomotive.com

About Cupelli Automotive provides you and your family with the finest quality service at affordable rates. Our family run business has been servicing Palm Beach County for over 20 years. We would love for you to stop in and meet us so that when your service light comes on you’ll know exactly who to turn to for help. Taking care of your automobile needs is what we do best.

Whether you drive an import or domestic vehicle, let our team of highly trained experts and factory-grade diagnostics keep your car running smoothly and operating at peak performance. Serving the Palm Beach county drivers for over 20 years, our Lake Worth family business is committed to your family’s safety, comfort and satisfaction. As a matter of fact, when you come for service at Cupelli Automotive, you deal with the technician that will be working on your vehicle. Once you get to know our friendly, professional staff, you’ll be glad you did, mile after mile.

As your Bosch Authorized Service center, we look forward to serving all your repair and maintenance needs. With Cupelli Automotive, you can count on enjoying the finest quality auto service at reasonable rates, and you can expect a level of service better than the dealership! As the automotive specialists, we’ll get the job done and get you back on the road quickly and afford-ably. From oil changes, tune-ups, brakes / hydraulics, as well as engine service and even engine replacement, you’ll discover no job is too big or too small for our ASE certified technicians!We proudly specialize in electrical diagnostics as well as air-conditioning! Is your window making strange noises? We have the parts, tools and know-how to fix your ailing window components!

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Cupelli Automotive

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544 Reviews

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