ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 3 days ago
Donna L. on 12/12/2017
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Donna said Frank is great.
Vehicle: Hyundai Accent
Category: Service
Service Date: 11/30/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
PAUL T. on 12/08/2017
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"Great place - highly recommend"
First time using Frank Cupelli, he was very honest, extremely capable and thorough. I found them to be very communicative on progress, and just a real solid company. My car had broken down, and I found his company online with good reviews -- and I am glad I selected him to have my car towed to.
Vehicle: Hyundai XG350
Service Date: 12/06/2017
Review Created: 12/08/2017 05:14 AM
Frank C. at Cupelli Automotive responded on 12/08/2017

Mr. Tompkins, it was a pleasure assisting you with your vehicle! We take great pride in providing the best customer satisfaction. Honesty is the foundation for a great business relationship. We are pleased we have succeeded! Thank you!

JIMMY L. on 12/06/2017
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"Fast and reliable."
Thank you fast the fast service as always I can always count on you for driving confidence. I have been bringing my cars to Frank Cupelli for 11 years now and will continue to recommend him and his team of experts to all of my friends and associates.

You guys are the best.
Vehicle: Mercedes-Benz CLS-Class
Service Date: 12/05/2017
Review Created: 12/06/2017 05:55 PM
Frank C. at Cupelli Automotive responded on 12/07/2017

Thank you for the review, Jimmy! We look forward to seeing you and your vehicle in the future! We appreciate your business and we will always strive to satisfy our customers by offering the best service.

Maria R. on 11/24/2017
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Maria said the staff was willing to help. There were no problems.
Vehicle: Kia Soul
Category: Service
Service Date: 11/22/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
ROBERT S. on 11/19/2017
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"Cupelli auto repair is AWESOME!!!"
These guys Rock!!!!!
Vehicle: Mercedes-Benz Sprinter Crew Vans
Service Date: 11/17/2017
Review Created: 11/19/2017 01:58 AM
Frank C. at Cupelli Automotive responded on 11/20/2017

Thank you for the review, Robert! Customers like you rock, We look forward to seeing you and your vehicle in the future! We appreciate your business and we will always strive to satisfy our customers by offering the best service at the best price.

EDMUND A. on 11/05/2017
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"Great Shop"
Frank and team take great care of your vehicle
Vehicle: Mercedes-Benz CLK-Class
Service Date: 11/02/2017
Review Created: 11/05/2017 03:03 PM
Teri C. on 11/02/2017
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Teri said this business was good.
Vehicle: smart fortwo
Category: Service
Service Date: 10/31/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
Frank C. at Cupelli Automotive responded on 11/10/2017

Thank you for the review, Teri! We look forward to seeing you and your vehicle in the future! We appreciate your business and we will always strive to satisfy our customers by offering the best service at the best price.

Doris W. on 10/09/2017
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Doris said the service was pleasant, efficient and accommodating.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 10/04/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
JOHN P. on 10/03/2017
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"honest assessments, work done with care, knowledgeable staff. "
Great work and a level of service that is hard to find. Experience allowed the staff to order a repair part to complete the job without changing the whole transmission.
Vehicle: Subaru Impreza Sedan
Service Date: 09/29/2017
Review Created: 10/03/2017 02:44 PM
GARY N. on 10/03/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Mini oil change "
Overall service was good they didn't however reset the maintenance info on the information system which they said they had done
Vehicle: MINI Cooper Hardtop
Service Date: 09/28/2017
Review Created: 10/03/2017 11:27 AM
Frank C. at Cupelli Automotive responded on 10/04/2017

Hi Gary , Details make a difference and we apologize for the inconvenience. Our goal is to make every service experience a great one. We appreciate your business and we will always strive to satisfy our customers by offering the best service.

Duane M. on 09/29/2017
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Duane said they did a good job.
Vehicle: Dodge Nitro
Category: Service
Service Date: 09/01/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
DAVID M. on 09/28/2017
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"Great people and service"
Our battery died and left us stranded in the parking lot. Someone suggested walking over to Cupelli Auto, "I'm sure they'll give you a jump, they're good people" he said. Boy, was he right. They sent over a mechanic who, unfortunately couldn't get it running because . the battery was done. They quoted me a price, walked over with the new battery and had the car back at the shop in a few minutes.
I would highly recommend this place. They are very honest and we all know how hard it is to find a honest mechanic.
Vehicle: Volkswagen Eos
Service Date: 09/26/2017
Review Created: 09/28/2017 06:18 AM
Frank C. at Cupelli Automotive responded on 09/28/2017

Thank you very much for your kind words. We work hard to assure that you have the best experience at our shop. We are glad we were able to provide you with great service experience. 

JO K. on 09/27/2017
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"BMW Service"
Friendly and welcoming environment! Professional service and helpful recommendations.
Vehicle: BMW X1
Service Date: 09/26/2017
Review Created: 09/27/2017 03:06 AM
Michael M. on 09/21/2017
Verified badge inactive Verified
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"Great Stuff and Honest"
I am always very cautious when it comes to mechanics. If you don't know much about cars, its easy to get cheated. NOT with those guys. Even though my repairs were expensive, those guys kept it real and fixed what only really needed to get done with honest opinions. Glad I found my trusted place for all my car needs.
Service Date: 09/19/2017
Review Created: 09/21/2017 06:14 AM
Frank C. at Cupelli Automotive responded on 09/22/2017

Thank you for your kind words, Mike We appreciate your business and we will always strive to satisfy our customers by offering the best service and quality at a fair price

DAN L. on 09/20/2017
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"Always Thorough"
This is my second visit to the Cupelli guys. Prompt service, great communication and they get the job done.
Vehicle: MINI Cooper Hardtop
Service Date: 09/19/2017
Review Created: 09/20/2017 01:36 AM
Frank C. at Cupelli Automotive responded on 09/22/2017

Thank you very much for your kind words. We work hard to assure that you have the best experience at our shop. We are glad we were able to provide you with great service.

BO A. on 09/17/2017
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"The really care about making customers happy"
The owner Frank went out of his way to call and explain my car's problem with me.
Vehicle: BMW 6 Series
Service Date: 09/15/2017
Review Created: 09/17/2017 10:07 AM
Frank C. at Cupelli Automotive responded on 09/22/2017

Thank you Bo . We work hard to assure that you have the best experience at our shop. We are glad we were able to provide you with great service.

CHRIS C. on 09/03/2017
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"Frank and his Team"
They solved my problem and recommend other items
Vehicle: BMW Z3
Service Date: 08/31/2017
Review Created: 09/03/2017 01:30 PM
FRANTZ L. on 09/02/2017
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"Nothing to said everything was perfect "
Absolutely perfect
Vehicle: Mercedes-Benz GL-Class
Service Date: 09/01/2017
Review Created: 09/02/2017 08:19 PM
MELVIN E. on 08/19/2017
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"Customer Service Review"
The staff at Cupelli Automotive are always extremely helpful, prior to any service being perform on your vehicle, they ensure to explain to you everything that will be done and the cost of service. Being a customer at Cupelli Automotive you'll never feel as if you are being taken advantage of...
Vehicle: Mercedes-Benz S550
Service Date: 08/18/2017
Review Created: 08/19/2017 09:17 PM
Frank C. at Cupelli Automotive responded on 09/22/2017

Thank you very much for your kind words Melvin. We work hard to assure that you have the best experience at our shop. We are glad we were able to provide you with great service.

WILLIE J. on 08/17/2017
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"Excellent service "
Daniel is awesome
Vehicle: Hyundai Elantra
Service Date: 08/08/2017
Review Created: 08/17/2017 02:00 AM
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