Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

395 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


SM
STEVE M.
Cupertino, CA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Long history of great service
As always I received great and timely service

LS
LAURIE S.
Boulder Creek, CA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Recent visit
Always quick to respond when I need assistance.

EZ
ED Z.
Cupertino, CA
Volvo 850
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Water pump failure. I find you very convenient in that you are located only two walking city blocks from where I live. The execution of the service was excellent and timely.
Now here is the question that I still don't have an answer to, why was my oil level so high after I checked it before I took possession of the car. There should not have been any reason for the oil level to change due to the work being performed. The excess oil was removed when requested, but still no answer to my question, who added it and why?
My only concern for the oil level being so high was that somehow water was in the oil after the work was started. So the question remains, was there extra oil or water in my engine to show the oil level so high. Can some one answer that question?

ST
Sridhar T.
Cupertino, CA
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Sridhar said he has no problems with the business. Everything looks good.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Cupertino, CA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Tom said they are very efficient and knowledgeable, There is never any problem ever with their work. There isn't anything they haven't seen or been able to fix, They are great mechanics.
This review was collected via phone interview by Customer Research Inc.

JE
Jamie E.
Boulder Creek, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Jamie said that this business provides excellent service. He is bringing all his vehicles to them for service. Al really knows his stuff.
This review was collected via phone interview by Customer Research Inc.

NK
Neelam K.
Saratoga, CA
Hyundai Elantra GT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Neelam said the service at this business was wonderful.
This review was collected via phone interview by Customer Research Inc.

VS
Vikram S.
Cupertino, CA
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Vikram said he brought his vehicle in for a smog check. The business was fast, efficient, and courteous. The work on the vehicle was done properly and in little time.
This review was collected via phone interview by Customer Research Inc.

BL
Ben L.
Castroville, CA
Mercedes-Benz CLK-Class
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Ben said the business provided great service and were very patient.
This review was collected via phone interview by Customer Research Inc.

PY
Paul Y.
Cupertino, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Paul said the business completed the service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

SG
Sam G.
Cupertino, CA
INFINITI I30
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2018 Category: Service
Sam said the service at the business took longer then he thought it would.
This review was collected via phone interview by Customer Research Inc.

SW
Sharon W.
Cupertino, CA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Spoke with Jim. He said they killed them with customer service , They went over and above what he would normally expect. They exceeded expectations. The two people that waited on them were outstanding.
This review was collected via phone interview by Customer Research Inc.

SC
Srinivas C.
Cupertino, CA
Honda Insight
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Srinvias said the staff were courteous and said the service would be done in ten minutes, They were done in 3.
This review was collected via phone interview by Customer Research Inc.

CB
Courtney B.
Cupertino, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018
Service in a hurry
I work somewhere where you can have your car serviced while you work, so when my check oil light came on, I kept telling myself I would just go get it serviced on my lunch break. I kept forgetting. Realizing I had to drive a great distance the next day I needed an oil change and quick! I live around the corner from Cupertino Auto Care, so I stopped by on a whim just to ask about their hours as it was already 4:30 pm. Not only were they able to change my oil that day, but they were also reasonably priced. I was even able to add a smog check in, taking care of my registration early! I received an email the next day that included my car information and a helpful dashboard outlining future service dates. Very Cool, and Very convenient. I will definitely service my car there again!

SM
Sonja M.
Cupertino, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Sonja said the staff are very courteous and do a good job. They're also reasonable in their pricing.
This review was collected via phone interview by Customer Research Inc.

NK
Nambi K.
Cupertino, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Nambi said a staff person called and explained the service. It was great.
This review was collected via phone interview by Customer Research Inc.
Al R. from Cupertino Auto Care responded on 08/20/2018

THANKS NAMBI FOR YOUR BUSINESS


Verified Customer
San Jose, CA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Good and fast service
Did a smog check. Took me 10 minutes.

TD
Tom D.
Cupertino, CA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Tom said this business knew what they were doing. They provided an efficient plan for their time and their schedule. They will lend a loaner vehicle, if needed. They are extremely customer oriented and reasonably priced. They are widely regarded in his local community for all the same reasons. This business is one of the top auto facilities. They have a hierarchy of experience, they have techs with degrees, and they also have senior men who have worked on all sorts of vehicles over the years.
This review was collected via phone interview by Customer Research Inc.

BW
Brian W.
Los Altos, CA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Brian said the staff at this facility were helpful, they were conscientious, and on point. The staff kept the spare parts for him. They checked things on his vehicle that he could fix later. He really liked their attitude.
This review was collected via phone interview by Customer Research Inc.

ES
EILEEN S.
Los Gatos, CA
Subaru Impreza Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Customer-centered!
Great , honest, timely service