I called a few days ago and made an appointment for the 30K for my 2022 Outback. I had made a list of the tasks I wanted done and read them to the Dellenbach service rep. When I arrive, I have to wait as there is only one service rep and he is on the phone. When it is my turn and I introduce myself, mention my appointment, and read off the list, he tells me that they can't do the tasks because they scheduled me for an oil change (which was not on my list). I showed him the list, identified the service rep by name, and he told me that they couldn't perform those tasks today.
Needless to say, I found them to be unprofessional.
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Needless to say, I found them to be unprofessional.