Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

970 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.4999987/5Overall Rating 4.4999987/5Overall Rating 4.4999987/5Overall Rating 4.4999987/5rating 4.4999987
Original
Overall Rating 2.1875/5Overall Rating 2.1875/5rating 2.1875rating 2.1875rating 2.1875
93% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


KM
Kevin M.
Deer Park, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Service department
The whole process was great, from on-line scheduling to having the service completed. I really liked the new location.
Very nice and polite staff.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/20/2019

Thank you Kevin for your 5 star review and kind words, we greatly appreciate that! Our Hyundai service team strives for the best and we are happy to see we have succeeded that in your recent service visit for your Santa Fe. We look forward to seeing you again in the future! Have a great day Kevin!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

GH
George H.
Galveston, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Service Advisor
Robert Faust is the reason I still go to Demontrond Hyundai.
He is Courteous; Knowledgeable; Replies to messages and/or calls promptly.
He is the type of employee ALL companies should endeavor to put before their customers.

The new building is very nice
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/20/2019

Hi there George, thank you for this 5 star review and your very kind words, we greatly appreciate that! Our Team is committed to providing each of our guests with the best automotive experience! We're glad to hear you found our team was knowledgeable and that you liked the new building! Thank you for highlighting some of our staff who helped make this such a great experience! We also want to thank you for taking the time to share your feedback with us! We'll see you again soon. Have a great day George!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

Verified Customer
Galveston, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Efficiernt
Fast and efficient
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/20/2019

Hi there, thank you for this 5 Star review and very kind words, we greatly appreciate that! We want you to know our Team is always very happy to provide you with a positive experience! We are glad our work was done to your satisfaction on your Kona. Thanks for taking the time to share your great feedback with us! We'll see you again soon. Have a great day!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

JG
Jennifer G.
Galveston, TX
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Outstanding service
Went in for regular service and then got a 7500 mile treatment. They text you while you are there to update you and even send you a video of your car when they are done. Thinking it was a robo-text, I asked it to be my Valentine. Robert, the service guy, started to laugh and I realized when the text say "You just made me laugh" that it was not a robo-text. Though he was married he took a selfie with me and was a good sport. It was actually pretty hilarious. Oh and my car was washed, taken care of and I just feel it was so much happier when I left.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/18/2019

Hi there Jennifer, thank you for this 5 star review and your very kind words, we greatly appreciate that! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at DeMontrond! We're glad to know you found our team was helpful and that you liked the video of the service being done on your Sonata! Thank you again for taking the time to let us know how we did. We'll see you again soon. Have a great day Jennifer!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

DH
Diana H.
Caddo Mills, TX
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Employees
Very helpful and curtious
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/18/2019

Hi there Diana, thank you for this 5 star review and your very kind words, we greatly appreciate that! Our Team is committed to providing each of our guests with the best automotive experience! We're glad to hear you found our team was helpful and curtious for the service being done on your Accent! Thank you for highlighting some of our staff who helped make this such a great experience! We also want to thank you for taking the time to share your feedback with us! We'll see you again soon. Have a great day Diana!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

JC
Jeffrey C.
Humble, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Good work
Did an amazing job fixing my car after someone hit my car. Can't even tell it happened.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/15/2019

Hi there Jeffrey, thank you for this 5 Star review and very kind words, we greatly appreciate that! We want you to know our Team is always very happy to provide you with a positive experience! We are glad our work was done to your satisfaction on your Tucson. Thanks for taking the time to share your great feedback with us! We'll see you again soon. Have a great day Jeffrey!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

JG
James G.
Galveston, TX
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Excellent experience!
The new service facility at Demontrond Hyundai is awesome. It has a very comfortable work area which allowed me to get some work done while waiting for my vehicle. Thanks for the new design!
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/14/2019

Hi there James, thank you for this 5 star review and your very kind words, we greatly appreciate that! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at DeMontrond! We're glad to know you found our team was helpful and that you like our new facility! Thank you again for taking the time to let us know how we did. We sincerely value your business and look forward to your next visit! Have a great day James!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

JK
Jeffrey K.
Galveston, TX
2013 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great Service personnel, and GREAT service
Always a pleasure to have my car serviced at DeMontrond. Very informative, and very thorough!
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/13/2019

Hi there Jeffrey, thank you for this 5 star review and your very kind words, we greatly appreciate that! Our Team is committed to providing each of our guests with the best automotive experience! We're glad to hear you found our team was helpful for the service being done on your Equus! Thank you for highlighting some of our staff who helped make this such a great experience! We also want to thank you for taking the time to share your feedback with us! We sincerely value your business and look forward to your next visit! Have a great day Jeffrey!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

KF
Karen F.
Galveston, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Fast and friendly service.
Great customer service experience.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/12/2019

Thank you Karen for your 5 star review and kind words, we greatly appreciate that! Our Hyundai service team strives for the best and we are happy to see we have succeeded that in your recent service visit for your Santa Fe. We look forward to seeing you again in the future! Have a great day Karen!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

SJ
Sonya J.
Galveston, TX
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Great Customer Service
I had a great experience with Demontrond Hyundai. Blessing were flowing everywhere on this day and I was blessed to come in contact with David, a Service Associate there.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/12/2019

Hi there Sonya, thank you for this 5 star review and your very kind words, we greatly appreciate that! Our Team is committed to providing each of our guests with the best automotive experience! We're glad to hear you found our team was helpful for the service being done on your Accent! Thank you for highlighting some of our staff who helped make this such a great experience! We also want to thank you for taking the time to share your feedback with us! We'll see you again soon. Have a great day Sonya!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

TV
Thomas V.
Galveston, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Courteous service.
Appointments honored. Fast efficient snd courteous service.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/12/2019

Hi there Thomas, thank you for this 5 star review and your very kind words, we greatly appreciate that! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at DeMontrond! We're glad to know you found our team was helpful for the service being done on your Genesis! Thank you again for taking the time to let us know how we did. We'll see you again soon. Have a great day Thomas!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

MB
Marylyn B.
Texas City, TX
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Really knowledgeable
They were very knowledgeable and gave good advice about my next service visit
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/11/2019

Hi there Marylyn, thank you for this 5 star review and your very kind words, we greatly appreciate that! Our Team is committed to providing each of our guests with the best automotive experience! We're glad to hear you found our team was helpful for the service being done on your Santa Fe! We also want to thank you for taking the time to share your feedback with us! We'll see you again soon. Have a great day Marylyn!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

KF
Katy F.
Galveston, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Great
Service was great
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/07/2019

Thank you Katy for your 5 star review and kind words, we greatly appreciate that! Our Hyundai service team strives for the best and we are happy to see we have succeeded that in your recent service visit for your Santa Fe. We look forward to seeing you again in the future! Have a great day Katy!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

GP
Gwendolyn P.
La Marque, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Customer
Excellent customer service
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/07/2019

Hi there Gwendolyn, thank you for this 5 Star review and very kind words, we greatly appreciate that! We want you to know our Team is always very happy to provide you with a positive experience! We are glad our work was done to your satisfaction on your Tucson. Thanks for taking the time to share your great feedback with us! We'll see you again soon. Have a great day Gwendolyn!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

Verified Customer
Galveston, TX
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Service
Timely service
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/06/2019

Thank you for your 5 star review and kind words, we greatly appreciate that! Our Hyundai service team strives for the best and we are happy to see we have succeeded that in your recent service visit for your Sonata Hybrid. We look forward to seeing you again in the future! Have a great day!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

Verified Customer
Pearland, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Maintenance Service
David & Robert are so helpful. I love the new and improved waiting area.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/05/2019

Hi there, thank you for this 5 star review and your very kind words, we greatly appreciate that! Our Team is committed to providing each of our guests with the best automotive experience! We're glad to hear you enjoyed the new Hyundai building waiting area and found our team was helpful for the service being done on your Tucson! Thank you for highlighting some of our staff who helped make this such a great experience! We also want to thank you for taking the time to share your feedback with us! We'll see you again soon. Have a great day!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

Verified Customer
San Leon, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Robert and staff
How nice and professional they are. I love that they send you txt and video txt about your car and what they did. I really don't have to wait no more than like 20mins ish. Very easy tonuse and deal with
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/04/2019

Thank you for this 5 star review and your very kind words, we greatly appreciate that! Our Team is committed to providing each of our guests with the best automotive experience! We're glad to hear you found our team was helpful and that you liked the video of the service being done on your Genesis! Thank you for highlighting some of our staff who helped make this such a great experience! We also want to thank you for taking the time to share your feedback with us! We'll see you again soon. Have a great day!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

JH
John H.
Hitchcock, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2019 Category: Service
Great service, local and speedy.
Took my wife's car in for a recall repair and went relatively well. The staff was very friendly and I even got a video of the repair pointing out potential issues. It was cool being able to see issues first hand on the video and not just on paper. They washed the car and repaired it quickly. I was told about future brake repairs that may be needed. I was also told the belts and filters were checked. Not a huge deal, but after I picked up car, I thought the steering felt a little sloppy, so I stopped to check the air pressure. My low tire warning light was not on but 2 of the tires were 5 lbs off and 2 valve stem caps were missing.....no clue if they were missing when it went in (quite possible) but usually air pressure is checked and if they were missing, they should have been replaced....like I said...not a huge deal but says something...overall good place.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/04/2019

Hi there John, thank you for this 5 star review and your very kind words, we greatly appreciate that! Our Team is committed to providing each of our guests with the best automotive experience! We're glad to hear you found our team was helpful and that you liked the video of the service being done on your Santa Fe! Thank you for highlighting some of our staff who helped make this such a great experience! We also want to thank you for taking the time to share your feedback with us! We'll see you again soon. Have a great day John!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

Verified Customer
Houston, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Great Service!
Awesome place to have your car serviced. They are fast, professional and kind. Wouldn’t go anywhere else!
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/04/2019

Hi there, thank you for this 5 star review and your very kind words, we greatly appreciate that! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at DeMontrond! We're glad to know you found our team was fast and helpful for the service being done on your Santa Fe! Thank you again for taking the time to let us know how we did. We'll see you again soon. Have a great day!

Kindly,
Shannon C.
Service Coordinator
281-309-5868

JH
James H.
Seabrook, TX
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Great service
Timey and well done.
Dana M., Service Manager from DeMontrond Hyundai responded on 01/30/2019

Thank you for your feedback! We greatly appreciate your 5 star rating. We look forward to seeing you on your next service visit

Dana McCans
Service Director