We genuinely apologize for the experience you had with our auto body shop. As you now know, 48 hours later since this review was published, our team was able to communicate with your insurance carrier to hold them responsible to keep their promise to use genuine OEM parts on your vehicle vs aftermarket. This was without any additional costs besides your deductible responsibility.
Thank You
Dear Ken, Thank you for sharing your concerns with us. We apologize for any inconvenience you experienced during your recent visit. Communication is important to us, and we regret that you felt restricted to specific days for contact. We have taken note of your feedback and will work to improve our communication process. We appreciate your feedback and will strive to provide a better customer experience moving forward. If you have any further questions or concerns, please don't hesitate to reach out. Thank you.
Mr.K sorry to hear about your experience with our Body Shop. Our Director will reach out to you by phone to discuss these issues and will offer to resolve any of the issues. Thank You