Dear Ken, Thank you for sharing your concerns with us. We apologize for any inconvenience you experienced during your recent visit. Communication is important to us, and we regret that you felt restricted to specific days for contact. We have taken note of your feedback and will work to improve our communication process. We appreciate your feedback and will strive to provide a better customer experience moving forward. If you have any further questions or concerns, please don't hesitate to reach out. Thank you.