Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1971 Reviews

ReScore Reviews™ (61)

ReScore
Overall Rating 4.7049182/5Overall Rating 4.7049182/5Overall Rating 4.7049182/5Overall Rating 4.7049182/5rating 4.7049182
Original
Overall Rating 2.11475/5Overall Rating 2.11475/5rating 2.11475rating 2.11475rating 2.11475
94% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


Verified Customer
Liberty, SC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
great service
A+

BD
Bonnie D.
Simpsonville, SC
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Excellent service!
Very polite. They have nice clean waiting area.
JOSHUA C L. from Dick Smith Hyundai responded on 11/13/2018

 Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Josh Looper

Service and Parts Director

(864) 284-7762

joshlooper@dicksmith.com


TS
Thomas S.
Mauldin, SC
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
My experiance
Hello,

I have had to return to the dealership more times than I originally thought. But working with Haylee Dierickx has made the experience wonderful. She was very caring and wonderful to work with. 5 Stars to Haylee!

Tom Schafer
JOSHUA C L. from Dick Smith Hyundai responded on 11/12/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Josh Looper

Service and Parts Director

(864) 284-7762

joshlooper@dicksmith.com


DH
Dorothy H.
Greenville, SC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Service Visit
Great job
JOSHUA C L. from Dick Smith Hyundai responded on 11/12/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Josh Looper

Service and Parts Director

(864) 284-7762

joshlooper@dicksmith.com


SK
Stacey K.
Travelers Rest, SC
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2018 Category: Service
Great Service
Friendly staff always willing to go above and beyond.
JOSHUA C L. from Dick Smith Hyundai responded on 11/12/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Josh Looper

Service and Parts Director

(864) 284-7762

joshlooper@dicksmith.com


Verified Customer
Greenville, SC
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Good
Excellent
JOSHUA C L. from Dick Smith Hyundai responded on 11/12/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Josh Looper

Service and Parts Director

(864) 284-7762

joshlooper@dicksmith.com


CP
Corretta P.
Laurens, SC
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Customers service
very polite customers service representative assures me of what I'm dealing with
JOSHUA C L. from Dick Smith Hyundai responded on 11/09/2018

 Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Josh Looper

Service and Parts Director

(864) 284-7762

joshlooper@dicksmith.com


KW
Kim W.
Easley, SC
2016 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Service
Tire Pressure Check
All was good, I just wish they would have checked my air pressure after rotation. It’s a hassle to have to stop again and have that checked after I paid for this service.
JOSHUA C L. from Dick Smith Hyundai responded on 11/08/2018

Thank you for taking the time to respond to our survey. I would like the opportunity to speak with you about the unsatisfactory service visit you recently had so that I may be able to resolve the issue and make future visits for you and other customers better. Please feel free to reach out to me by email or phone and again thank you for your business.

Josh Looper

Service and parts Director

(864) 284-7762

joshlooper@dicksmith.com

JOSHUA C L. from Dick Smith Hyundai responded on 11/09/2018

thank you for taking the time to speak with me about your concerns here at the dealership. 

thanks 
josh 


TE
Terry E.
Anderson, SC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Reasonable Wait Time
I brought my '11 Sonata in for periodic maintenance and also learned the car had an airbag recall fix. They completed both the scheduled maintenance and the recall fix in only about 1.5 hours. With such a short turnaround time, I didn't need to go any place else to kill hours of time before the car was ready for pick up.
JOSHUA C L. from Dick Smith Hyundai responded on 11/09/2018

 Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Josh Looper

Service and Parts Director

(864) 284-7762

joshlooper@dicksmith.com

JOSHUA C L. from Dick Smith Hyundai responded on 11/09/2018

 Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Josh Looper

Service and Parts Director

(864) 284-7762

joshlooper@dicksmith.com


Verified Customer
Piedmont, SC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Above and beyond
Jason consistently goes above and beyond to make sure we're taken care of. That alone keeps me coming back.
JOSHUA C L. from Dick Smith Hyundai responded on 11/09/2018

 Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Josh Looper

Service and Parts Director

(864) 284-7762

joshlooper@dicksmith.com


BL
Benjamin L.
Greer, SC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Appreciated mgr calling me to address my concerns
Prompt effort to address my concern from original review.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/07/2018 Category: Service
Prompt and quick but price estimate needs better match final cost.
My only complaint was service I signed came to $230 in estimate but was $260 before tax in final bill (minus a coupon I had).
JOSHUA C L. from Dick Smith Hyundai responded on 11/08/2018

Thank you for taking the time to respond to our survey. I would like the opportunity to speak with you about the unsatisfactory service visit you recently had so that I may be able to resolve the issue and make future visits for you and other customers better. Please feel free to reach out to me by email or phone and again thank you for your business.

Josh Looper

Service and parts Director

(864) 284-7762

joshlooper@dicksmith.com

JOSHUA C L. from Dick Smith Hyundai responded on 11/08/2018

thank you for taking the time to speak with me today. We greatly appricate your busniess. 


Verified Customer
Greenville, SC
2009 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Very Resposive
Haylee was very responsive and addressed my concerns in a timely and professional manner.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/07/2018 Category: Service
Service experience
I only desired an estimate for the replacement of a trim piece and it took two hours.
JOSHUA C L. from Dick Smith Hyundai responded on 11/07/2018

Thank you for taking the time to respond to our survey. I would like the opportunity to speak with you about the unsatisfactory service visit you recently had so that I may be able to resolve the issue and make future visits for you and other customers better. Please feel free to reach out to me by email or phone and again thank you for your business.

Josh Looper

Service and parts Director

(864) 284-7762

joshlooper@dicksmith.com


Verified Customer
Greenville, SC
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Dick Smith Hyundai Service Dept.
Always pleased with the service I receive at Dick Smith Hyundai in Greenville,SC
BRITTNEY M V. from Dick Smith Hyundai responded on 11/07/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

Verified Customer
Duncan, SC
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Service Advisors are understanding and great!
Awesome service with detail....
BRITTNEY M V. from Dick Smith Hyundai responded on 11/06/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

Verified Customer
Greenville, SC
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2018 Category: Service
Good service
My vehicle had an oil change. They washed the car, only thing missing was that they don’t vaccumm the driver side. Overall good job
BRITTNEY M V. from Dick Smith Hyundai responded on 11/06/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!!

Brittney Valente
Customer Relations Manager
864-284-7778

JB
John B.
Simpsonville, SC
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Sante Fe 2015
The service department ..........Professional. Prompt. Courteous.

Bought the car at Dick Smith Hyundai and wouldn't take it anywhere else for service.
BRITTNEY M V. from Dick Smith Hyundai responded on 11/06/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

CP
Calvin P.
Greenville, SC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
It's the people that works there.
The service that was given is second to none.
BRITTNEY M V. from Dick Smith Hyundai responded on 11/06/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

JF
Johnnie F.
Inman, SC
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Service Advisor-Chris King
Chris was extremely knowledgeable and helpful to provide me the information I needed to make the necessary choices to immediate vehicle repairs. He was extremely helpful in getting me a loaner vehicle while the necessary repairs took 7 + hours. Connie Fuller
BRITTNEY M V. from Dick Smith Hyundai responded on 11/06/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778

DP
David P.
Simpsonville, SC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Customer friendly, great service
*
BRITTNEY M V. from Dick Smith Hyundai responded on 11/05/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! 

Brittney Valente
Customer Relations Manager
864-284-7778

JR
Joyce R.
Greenville, SC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Fantastic Fast Service
Loved that they could pick me up from my work on Halloween!! of all days and drove me to the dealership to pick up my Tuscan!!!
BRITTNEY M V. from Dick Smith Hyundai responded on 11/05/2018

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Brittney Valente
Customer Relations Manager
864-284-7778