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Don Franklin Somerset Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,249 Reviews)
84
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Score Details

5 stars
86%
4 stars
8%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
4
Total ReScores™
5.0
ReScore™ Average
84
Net Promoter Score ®

Business Details

About

Hyundai of Somerset is centrally located in Somerset, KY. Our expert Service Technicians have the skills to assist with all of your vehicle maintenance needs. Call us today to schedule an appointment. Hyundai of Somerset is centrally located in Somerset, KY. Our expert Service Technicians have the skills to assist with all of your vehicle maintenance needs. Call us today to schedule an appointment.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(606) 677-1101
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Eastern Time (US & Canada)
5090 South Highway 27 Somerset, KY 42501
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,249 Reviews)
Write a Review
Recent Reviews
JB
gravatar
John B.
Johnson City, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
0
Category: Service
Unethical Sales Practices
By far the worst car I've ever seen. Where to start? My first clue should have been the salesman's email, trickyrick1223@gmail.com, Ricky Whittamore. I was a remote buyer so could not see the vehicle in person. I was relentless asking for extra pictures, videos and details of the vehicle. Two days after I had the vehicle the CEL came on. As we had it and had time to really inspect it there are bleach spots on the floor, the seat frames are rusted (how does that happen?), cupholders broken, filthy cupholders and other areas, stained and molded carpet, missing jack parts, AC leak under dash, no floor mats, the rear window switch doesn't work... I could go on and on. The salesman offered to cover the window switch – never happened. I called and emailed the GM multiple times – no response. Before I posted this I even gave them another opportunity to make things right – no help what-so-ever. NEVER DO BUSINESS WITH THIS DEALERSHIP!!
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