Don Massey Collision Center

Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

796 Reviews

95% Would Recommend
Latest Review about 3 years ago

Reviews


RB
Rita B.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2015 Category: Collision
Rita said the business went above and beyond. The manager was amazing, They know how to provide good customer service. The vehicle was delayed over a parts delay but was not sure exactly how much longer it took.
This review was collected via phone interview by Customer Research Inc.

JP
Jennie P.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2015 Category: Collision
Jennie said the business got the vehicle done when they said they would, however, they oversprayed the windows.
This review was collected via phone interview by Customer Research Inc.

JG
Joe G.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2015 Category: Collision
Spoke with Carolyn. She said all the people there are competent. If they left, she would follow them. She is pleased with the work they do and their professionalism.
This review was collected via phone interview by Customer Research Inc.

AH
Amanda H.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2015 Category: Collision
Amanda said the business did everything really well. It was professional and fast. It was great.
This review was collected via phone interview by Customer Research Inc.

JT
Jimmy T.
Colorado
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2015 Category: Collision
Spoke with Stacy. She said it was several days late and they did not give a reason. She had to call to find out if her vehicle was ready and they did not keep her informed. The price was considerably higher than the estimate. The communication was poor at the business. However, she would recommend them because they did a good job.
This review was collected via phone interview by Customer Research Inc.

CA
Christopher A.
Colorado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2015 Category: Collision
Christopher said this business has great service and they are nice, but there was no communication between dropping off the vehicle and picking it up.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2015 Category: Collision
John said everything was good. It was done on time and the quality was fine. There was no need to be kept informed. The estimator was a nice guy and they were very professional.
This review was collected via phone interview by Customer Research Inc.

ER
Elliott R.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2015 Category: Collision
Elliot said this business finished his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GB
Gregory B.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2015 Category: Collision
Gregory said Joe is really good to work with.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2015 Category: Collision
John said this business is very professional. They got him in and out when they said they would. They did a great job. Mr. Markovich was great.
This review was collected via phone interview by Customer Research Inc.

TH
Tony H.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2015 Category: Collision
Tony said the business provide the best and exceptional service.
This review was collected via phone interview by Customer Research Inc.

RJ
Richard J.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2015 Category: Collision
Richard said this business was good and they are better than most facilities he has used.
This review was collected via phone interview by Customer Research Inc.

SP
Saul P.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2015 Category: Collision
Saul said they did a really good job and he is very happy.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2015 Category: Collision
John said this business answered his questions and finished everything on time. They did everything according to plan.
This review was collected via phone interview by Customer Research Inc.

PP
Pradip P.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2015 Category: Collision
Pradip said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.

AF
Amy F.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2015 Category: Collision
Amy said this business was okay, but her vehicle was 5 days late due to parts delay. They were unaware of the extent of the damage until they took apart the vehicle. She is unsure if she was satisfied with the communication because she had to initiate contact on several occasions during the repair.
This review was collected via phone interview by Customer Research Inc.

JW
Jamal W.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2015 Category: Collision
Spoke with Giselle. She said this business is friendly and repaired her vehicle quickly.
This review was collected via phone interview by Customer Research Inc.

DL
Dustin L.
Colorado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2015 Category: Collision
Spoke with Meagan. She said this business did not give her a promise time, but it took one or two days longer than she expected because the insurance company needed to give this business an approval. She was not kept adequately informed. They did not call her, but they called her husband even though she did not give them his number. They also did not call until the vehicle had already been there for a week. She was not satisfied with the communication for this reason.
This review was collected via phone interview by Customer Research Inc.

AV
Arthur V.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2015 Category: Collision
Arthur said this business was very willing to take care of his vehicle. They were very cost effective.
This review was collected via phone interview by Customer Research Inc.

LH
Lori H.
Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2015 Category: Collision
Lori said this business did what they said they were going to do. They finished when they said they would finish and they did a good job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 796 in total