Don Wood Ford Lincoln Inc.

Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

422 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.6/5rating 1.6rating 1.6rating 1.6rating 1.6
95% Would Recommend
95% Business Response
Latest Review 7 days ago

Reviews


SC
Susan C.
Athens, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
OIl Change Review
The employees were incredibly efficient, timely, and friendly. I love Don Wood Ford!:)
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 02/11/2019

Thank you Susan, We certainly appreciate your business


RS
Rebecca S.
Buchtel, OH
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
5
Always awesome service!!
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 02/05/2019

Thank you Rebecca, We appreciate your business


KE
Kenneth E.
Glouster, OH
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2019 Category: Service
Review of 2014 Ford Fusion repair of heater.
Don Wood should of repaired the heater the day they first reviewed it. Otherwise Don Wood did a good job in repairing the heater.
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 02/04/2019

Thanks Ken


RL
Ronald L.
Athens, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Quality work accomplished in the time frame promised.
I was provided with an accurate estimate and a specific appointment time for collision work on my car. The work was done extremely well and delivered on time. In addition to the collision work, the car was washed and vacuumed . . . a very pleasant surprise bonus. I have bought cars from Don Wood for many years and have had them do all work on them. I have been pleased by the quality of service and the interactions with employees. I recommend Don Wood to all of my friends and acquaintances when they ask where they should buy cars or have repairs done.
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 02/01/2019

Thank you Ron, I will pass your comments on to our collision center staff


PN
Patricia N.
Chesterhill, OH
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
Ford owner
Great service.
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/28/2019

Thank you Patricia


NB
Natalie B.
Glouster, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Ford service
Everyone is always kind and knowledgeable to answer questions. Wait time is minimal also.
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/21/2019

Thank you Natalie


Verified Customer
Athens, OH
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Great Service
Will Always take my ford there
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/21/2019

Thank you, We appreciate your business


TM
Tarese M.
Belpre, OH
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Service Department Personnel - friendly, helpful, knowledgeable
If I every buy another car, this is where I will go shopping!
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/21/2019

Thank you Tarese, We appreciate your business


Verified Customer
Amesville, OH
Lincoln MKC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2019 Category: Service
Outstanding communication!
Good staff & I like the text reminders and updates.
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/21/2019

Thank you


Verified Customer
Albany, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
oil change
no waiting around
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/21/2019

Thank you


ES
Eddie S.
Parkersburg, WV
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/18/2019
Worse experience in trying to purchase
Absolutely the worst experience purchasing a truck 5 weeks later still no truck. Customer Service is the last thing on their list. Total waste of time.

HC
Helen C.
Pomeroy, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Service
The service was great and quick
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/18/2019

Thank you, we appreciate your business


MF
Matthew F.
Marietta, OH
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
F250 Diesel oil change
My only issue was someone had dirty boots getting in and out of my truck. Carpet was dirty. Service clerk was a young guy that did great!! Kudos to him.
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/16/2019

Thank you Matthew.We appreciate the feedback


Verified Customer
Reedsville, OH
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great Service
The service department was great! Had an airbag recall done on my 2007 Fusion. The service was done very quickly and I was on my way before I knew it. The coffee is great along with the friendly staff!! I appreciate Larry and the staff for all their hard work! I recommend everyone to Don Wood Ford. I even ended up purchasing a truck from them since they are so great!! I could not be happier with them. Sincerely Mr. JW Sanchez
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/16/2019

Thank you for your business & the compliments


AK
Athea K.
Albany, OH
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
As always, terriffic service!
Troy is the VERY best, my sister and I count on him for everything to do with our Fusions.
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/11/2019

Thank you Athea, We appreciate your business & the compliments


Verified Customer
Guysville, OH
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Maintenance
I am always able to get an appointment in a timely manner and the staff are always kind and courteous.
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/09/2019

Thank you !!


SM
Stephen M.
Logan, OH
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
A ++
GREAT SERVICE
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/03/2019

Thank you Stephen.We appreciate you & your business


BB
Bruce B.
Athens, OH
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
I always get good service from Don Wood.
I always get good service from Don Wood.
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 01/03/2019

Thank you Bruce


Verified Customer
Nelsonville, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Great job!
Great job!
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 12/24/2018

Thank you We appreciate your business


WC
Wayne C.
Cutler, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Great Staff
I scheduled at the last minute but they got me in and took care of me.
Larry W P., Service Manager from Don Wood Ford Lincoln Inc. responded on 12/20/2018

Thank you, We appreciate your business