Dondelinger Hyundai

Thank you for responding to the survey, we appreciate your input and apologize for the wait while you were here. We look forward to seeing you in the future!

Thank you for replying to the survey. We apologize for the long wait with what sounds like a lack of communication on our end. If you would like to further discuss please feel free to contact me at the dealership.

Thank you for the 5 star survey! We appreciate your business and look forward to assisting you in the future!
Thank you
Drew

Hi James!
Thank you for the 5 star review, we are glad you had a pleasant experience here with us and we look forward to assisting you in the future!

Thank you for replying to the survey! We appreciate your business and look forward to assisting you in the future!
Thank you
Drew

Thank you for replying to the survey! We appreciate your business and look forward to seeing you in the future!

Hi Jennifer!
Thank you for replying to the survey! We appreciate your business and look forward to assisting you in the future!

Hi Terry!
Thank you for replying to the survey! We appreciate your business and we look forward to seeing you in the future!

Thank you for replying to the survey and providing us with your feedback. We apologize for the time lost while waiting as we know that time is valuable. We have been and still currently are trying to resolve the length of time issue that we are having without removing the quality of the inspection and services provided. Please feel free to contact me at the dealership if you have any further questions. 
Thank you

Thank you for responding to the survey we appreciate your business and look forward to assisting you in the future!

Thank you for replying to the survey! We appreciate your business and look forward to assisting you in the future!
Thank you
Drew

Hi Richard-
Hope all is well. Thank you for replying to the survey and giving us your feedback. I apologize for the way the service went and the lack of respect we showed for your time. We had a meeting shortly after that to thouroughly explain the process in different situations. Next time you are in please be sure to see me, if you have any further questions or concerns please feel free to contact me at the dealership anytime.

Morning Pam-
I apologize for the way you felt you were treated in regards to the service and explanation you recieved when you were here. I also apologize for the lack of communication on our end explaining that if what is found is not a warrantable (manufacturers defect) that you would be reposnsible for any charges. The new vehicle limited warranty does not cover all items on a new car for a period of 5yrs/60,000 miles (some items are covered for 12/12 some are 3/36). i.e. wipers, batteries,bulbs, brakes, tires etc... If it is not a covered item we can't bill Hyundai for looking at it. I too am sorely disappointed for the simple fact that we have known eachother for almost 10 years and rather than call and discuss it there was a review put online that will not fix anything. I believe we could have and still can figure this out Pam but when we start our discussions online through reviews and emails rather than in person or on the phone things have a tendency to get misconstrued. Please feel  give me a call here at the dealership anytime, I promise this can be resolved!

HI Rhonda!
Thank you for replying to the survey! We appreciate your business and look forward to seeing you in the future!

Thank you for replying to the survey! We appeciate your input and feedback. Unfortunately it is not uncommon when there is a line up to have up to a 2hr wait. We do offer courtesy pick up and delivery for service as well. If you are at work next time let us know we will run over and pick it up, service it, then bring it back! If you have any further questions please give me a call here at the delaership.

Thank you for the 5 star review!! We appreciate your business and look forward to assisting you in the future!

Thank you for returning the survey! We appreciate your business and look forward to seeing you in the future.
Thank you
Drew

Thank you for responding to the survey! We appreciate your business and apologize for the use of the synthetic oil without getting an ok from you. You are correct that should not have been paid for by you given the circumstances. Next time you are in please see me and we will credit it back on your next oil change. Again thank you for your business and we look forward to seeing you in the future.
Thank you
Drew

Thank you Katie! We appreciate your business and look forward to assisting you in the future!
Thank you
Drew

Thank you for replying to the survey! We appreciate your input and look forward to assisting you in the future!
Thank you
Drew