No surprise that when I checked the YELP reviews for Don's that it is as bad as it is. I wish I would have checked before I called. As others have said, if I could rate them a 0 I would. They are in a College town and my son was parked at a friend's apartment complex, in one of his friend's spots, and his car was towed. The fact that it was towed could probably be argued that he could have gotten a warning but that is not the issue. He also got charged an additional $25 for storage, on top of the $200+ towing fee. He picked the vehicle up and paid the fees within hours, there was no "storage". I called, on his behalf, to see if he could get the $25 back. I was told that as soon as it passes their gate, the fee starts. I said that $25 is a lot to a college kid and I thought it was a bad business practice! The woman on the phone went crazy and yelled at me and was a complete "female dog"! I can't imagine anyone, that gets their car impounded being happy but I wasn't even arguing that fact, it was the additional storage fee when there was no storage. She was out of line an unprofessional. The other reviews were mainly on repair work or scheduled towing service so it seems they don't do anything right and the people answering there phones need some lessons in customer service! DO NOT do business with them for any reason. If forced, like we were, continue to complain until they are out of business!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
