Dorman's Auto Center Inc


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

277 Reviews

ReScore Reviews™ (1)

ReScore
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Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 3 days ago
James T. on 11/21/2017
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"Great people giving great, affordable, dependable service!"
My brother was an auto mechanic for his entire life! He took care of every car I had ever owned, he did it very well and very affordably! When he retired 2 years ago we thought that we'd never find a business that would make us feel as comfortable as he did. At Dorman's we never feel as though we are paying too much or for repairs that aren't really necessary! Nice people doing a very good job at making us feel safe, secure and never taken advantage of! Thank you to the entire staff for being there for us!
Vehicle: Toyota RAV4
Service Date: 11/18/2017
Review Created: 11/21/2017 04:27 AM
Normand M. ReScore Review on 11/17/2017
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Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
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"Customer service and care "
Wonderful service My email had been compromised I didn't send the first email.I was very satisfied with the service. I would recommend Doorman's to my family and friends.
Vehicle: Ford F-150
Service Date: 11/16/2017
Review Created: 11/16/2017 11:21 PM

Recommended badge inactive Recommended
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"Quality of your product "
Wasn't happy that with in six months of purchasing the truck. I had to replace the transmission. It was covered under the warranty but I had a one hundred dollar deductible I was responsible for that should not been my responsibility you should have covered the entire vehicle. I was very dissatisfied and disappointed in the service and treatment.
Vehicle: Ford F-150
Service Date: 11/16/2017
Review Created: 11/16/2017 11:21 PM
Doreen A. at Dorman's Auto Center Inc responded on 11/17/2017

Hi Normand, We would love for you to contact us at 401-726-6699 so that we can discuss any issues with your service and treatment while your vehicle was here. You seemed extremely happy when leaving with your vehicle yesterday but we would love to hear from you and discuss any ways to improve. Have a great day. 

Laura S. on 11/15/2017
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"Steve - head mechanic"
Steve explains everything and helps you to make an informed decision for your situation. I appreciate that!
Vehicle: Volkswagen Jetta
Service Date: 11/13/2017
Review Created: 11/15/2017 04:40 AM
Veronica W. on 11/15/2017
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Veronica said she has used this business a few times for her vehicle's needs. She has always been satisfied with the services.
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/13/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Keith M. on 11/11/2017
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"Consistantly Professional and respectful."
I have dealings with many repair places in my home area as part of a previous job. I have been going to Dorman's regularly for more than 15 years now.
Vehicle: Honda CR-V
Service Date: 11/04/2017
Review Created: 11/11/2017 10:58 AM
Miguel S. on 11/10/2017
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"Friendly people!!! Quick service!"
Thank you!
Vehicle: Nissan Murano
Service Date: 11/10/2017
Review Created: 11/10/2017 09:03 PM
Thomas P. on 11/09/2017
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Thomas said the service was good and the staff are reliable.
Vehicle: Nissan Rogue
Category: Service
Service Date: 11/06/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Garnett N. on 11/08/2017
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Garnett said this business did a good job, but the price was a little high. It is an outstanding facility.
Vehicle: Subaru Outback
Category: Service
Service Date: 10/26/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
Sheryl B. on 11/08/2017
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Sheryl said the work turned out good. It wasn't perfect.
Vehicle: Ford Explorer Sport Trac
Category: Service
Service Date: 10/26/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
Doreen A. at Dorman's Auto Center Inc responded on 11/09/2017

Sheryl, 

As you know we strive on our customers satisfaction and we go out of our way ensure each and every customer is satisfied with the services we provide. I was wondering why you stated It wasn't perfect.  Please let us know if our service was not to your expectations. 

Claire L. on 11/06/2017
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"Oil change"
They did the oil change in a fast and convenient manner
Vehicle: Volkswagen Jetta Sedan
Service Date: 11/03/2017
Review Created: 11/06/2017 12:54 PM
Joseph B. on 11/02/2017
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"My Volvo "
I am completely satisfied with Dorman’s Auto center. They are responsible and treat you as a friend as opposed to a customer. They do a great job in keeping my car running perfectly.
Vehicle: Volvo S80
Service Date: 11/02/2017
Review Created: 11/02/2017 08:08 PM
Steven F. on 10/30/2017
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Steven said he would recommend this business for service.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 10/27/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Donald S. on 10/28/2017
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"honesy and great service"
A+A+A+
Vehicle: Toyota Yaris
Service Date: 10/27/2017
Review Created: 10/28/2017 01:46 PM
Lynda M. on 10/27/2017
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"Service on 1991 GMC 2500 pickup"
Great company ! The service work on my 1991 GMC pickup included a new "clutch package" and new rear shocks. The work was done in 2 days and the price was just as quoted before the work began. I would recommend Dorman's to anyone needing quality work at a reasonable price.
Vehicle: GMC Pickup
Service Date: 10/25/2017
Review Created: 10/27/2017 04:37 AM
John K. on 10/26/2017
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John said he always has a good experience with the business, and he has recommended them.
Vehicle: Saturn Ion
Category: Service
Service Date: 10/19/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Edward H. on 10/26/2017
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Spoke with Diane. She said this business got everything she needed done and she was satisfied.
Vehicle: GMC Savana Cutaway
Category: Service
Service Date: 10/24/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Elizabeth M. on 10/26/2017
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Elizabeth said she had a good experience with this business.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 10/21/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Sandra S. on 10/24/2017
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Sandra said everything was explained to her before any work was done. The staff was great. They went the extra mile during the service and they were very pleasant people.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 10/19/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Elliot L. on 10/23/2017
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"Great job..."
Completely satisfied... thank you very much!
Vehicle: Chevrolet Cobalt
Service Date: 10/20/2017
Review Created: 10/23/2017 04:52 PM
William C. on 10/21/2017
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"Great place, nice people"
They got my car too me faster than promised and for less money. Runs like a dream now.
Vehicle: Ford Fiesta
Service Date: 10/19/2017
Review Created: 10/21/2017 04:08 AM
Displaying Review 1 - 20 of 277 in total