DPS Automotive (DPS) of North Bethesda, MD is a full service automotive repair and performance facility that includes transmission (auto/manual) and engine repairs. DPS also performs general repairs, installations, and scheduled maintenance services for most makes and models including fleets. We also offer paintless dent repairs as well DPS Automotive (DPS) of North Bethesda, MD is a full service automotive repair and performance facility that includes transmission (auto/manual) and engine repairs. DPS also performs general repairs, installations, and scheduled maintenance services for most makes and models including fleets. We also offer paintless dent repairs as well as body collision repairs for most makes and models. ...more
Verified CustomerWe'd like to clarify the circumstances of your visit.
This was not a simple alignment. When you arrived, your 2001 Mercedes had multiple pre-existing suspension and wheel bearing concerns and had already been evaluated by several other repair facilities. As you explained to us, the vehicle had recently been to another repair shop, had been quoted extensive repairs, and you had just come from a local used tire shop where an attempt was made to tighten the loose wheel bearing before coming to us.
Based on the condition of the vehicle, its repair history, and the extent of the work required, we determined that we were not the appropriate shop for the job and recommended that it be taken to a Mercedes specialist experienced with older models.
The appointment should not have been scheduled as a routine alignment before we knew the condition of the vehicle. However, once we saw the vehicle and discussed its history, we chose to be upfront rather than accept work we could not confidently perform.
Our priority is providing quality repairs. Sometimes that means declining work that falls outside our scope instead of charging a customer for repairs we cannot properly stand behind.