Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

478 Reviews

99% Would Recommend
88% Business Response
Latest Review 6 days ago

Reviews


RL
Ron/Ellie L.
Bay Village, OH
Toyota Camry Solara
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
The people there- honest and fair and very accomodating
Love going there. Everyone is so great.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 06/22/2018

Thank you Ron and Ellie for the kind words, you guys are like family. We're glad we can take care of all of your car needs.


FC
Frank C.
Pittsburgh, PA
Honda Ridgeline
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Frank said he was quite impressed with the work. The employees did a great job. This is a terrific organization.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 06/14/2018

Thank you, Frank for the awesome review! We value your business, and appreciate you taking the time to review. 

Like us on Facebook to stay up to date on all our car tips and contests!


AC
Anonymous C.
Avon Lake, OH
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/10/2018
Place has changed
I’ve been coming here since 1998. My father and uncles since before. Gary and Dale were fair priced, quick service and treated their long time customers with respect. Could call and get an approximate price without seeing vehicle. Now the woman that answers the phone is nasty, like you’re bothering her. She could care less if you come and pricing has gone up significantly. Will find another place to go. Sad.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 06/18/2018

Sorry you feel that way. It is hard to respond to you being anonymous. Price for our labor is still the same. The only thing that has changed is doing phone quotes. In order for us to give certain quotes we need to have a vin or see the vehicle. We do this to be fair to you the customer and to us , to many variables. It would be nice to talk to you , I have been with this business coming up on thirty years and know just about every customer. Without a name it is hard to fix a problem. For the record Dale still comes by at-least  twice a month to say high and sees how we are doing.  Compare our labor rates with other shops in the area and you find us to be the best bang for the buck  .


KP
Krtsti P.
Bay Village, OH
Chevrolet Traverse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Kristi said the staff dropped everything, and serviced her vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 06/14/2018

Thank you Kristi! We are glad we were able to get your car back on the road swiftly. Thank you for being a loyal Drellishak's customer! 

Like us on Facebook to stay up to date on all our car tips and contests!


PC
Patrick C.
Cleveland, OH
Buick Regal
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Patrick said Frank and the staff have never done anything but good quality work in all his visits over the years.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 06/14/2018

Patrick, we appreciate you taking the time to answer our survey. We're glad your experiences are always good at Drellilshak's. We aim to please!

Like us on Facebook to stay up to date on all our car tips and contests!


AM
Alex M.
Cleveland, OH
Lincoln MKT
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Alex said the business provided him with service that was quick and great quality.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 06/07/2018

Thank you Alex for taking the time to give us a great review! We valus you as a customer. 

Like us on Facebook to stay up to date on all our car tips and contests!


BK
Bill K.
Cleveland, OH
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Bill said they are great. The staff are up front and honest. . He is a return customer.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 06/07/2018

Thank you Bill for your loyalty to Drellishak's Auto Care. We appreciate your business! Thank you for takig the time to give us a great review. 


JW
James W.
Cleveland, OH
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
James said the service was very good. He was very pleased with his service.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 06/07/2018

Thank you James for your business. We value our customers, and we're glad we can keep your car on the road! 

Like us on Facebook to stay up to date on all our car tips and contests!


PS
Pamela S.
North Olmsted, OH
Chevrolet HHR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Spoke with Michael. He said the service was good.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/22/2018
Thank you for taking the time out to answer our phone survey , we appreciate your business, Like us on Facebook to stay up to date on all our car tips , contests and more.

LG
Lori G.
Cleveland, OH
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Honest & Fair
I can’t say enough about Frank, Debbie and the WHOLE Drellishak family. I always feel welcome, remembered and NEVER feel taken advantage of. I truly appreciate & trust them with ALL my vehicles needs :-)
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/22/2018
Thank you Lori for the Awesome review, we value you as a loyal customer of Drellishaks. Like us on Facebook to stay up to date on all our car tips , contest and more.

PJ
PAUL J.
Cleveland, OH
GMC Terrain
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
N TIRE erly GREAT SERVICE
My sick tire lost 12 pounds overnight. Got here early, dropped my key in the box, and within one hour, the good folks here had my tire cleaned, pressure sealed, and my car safe to drive again. I appreciate that effort and very reasonable price and will return for new tires when the time comes.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/22/2018
Thank you so much for the great review,  we are glad we are here for all your car needs . Like us on Facebook to stay up to date on all our car tips , contests and more :)

SG
Susan G.
Cleveland, OH
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Honest, Reliable Service
Drellishak"s handles all my car maintenance. They are honest and reliable. They keep me informed as to what they find wrong and offer solutions..
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/22/2018
Thank you Steve and Sue for giving us a great review, we value you as a loyal customer and friends . Like us on Facebook to stay up to date on all our car tips , contests and more.

GV
Gene V.
Cleveland, OH
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Gene said he has used this business for years. The employees took care of his vehicle.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/22/2018
Thank you Gene for taking our phone survey , we are glad you are a loyal customer of Drellishaks . Like us on Facebook to stay up to date on all our car tips , contest and more.

RL
Ronld L.
Bay Village, OH
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05/14/2018
Fabulous!
Just got a new "baby" on wheels. We have been taking our cars to Drelliashak's for over 40 years and wouldn't think of taking this new one anywhere else. They care for them just as I do and they last so long because of their good care.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/15/2018

Thank you Ron for all your years of service and continued support of Drellishak's!  We love your "new ride", and we will continue to care for it as we did your others.


TT
Tobin T.
Westlake, OH
Ford Focus
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05/12/2018
always great service.
I've been going to the Fairview Drellishaks for years now. Always great service with fair prices. In the car "fix it" business that means they get me in and always have my car back within the day and I'm happy driving home not feeling like they sold me on every repair out there. This time I dropped my car off my 8 and it was done by noon.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/15/2018

Thank you so much for taking time out of your day to give us such a nice review.  We value your business ans support here at Drellishak's.  Like us on Facebook to stay up to date on all our car tips, contests, and more!


JC
Jean C.
North Olmsted, OH
Honda Accord Sdn
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05/11/2018 Category: Service
Jean said that she always has a good time when she goes to the facility, she has been going there for over 40 years and she really likes the new remodel.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/15/2018

Thank you Jean for your business and taking time out of your day to answer our phone survey!  We're glad you liked the remodel.  Like us on Facebook to stay up to date on car tips, contests, and more!


JD
Jim D.
Westlake, OH
Chevrolet Caprice
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jim said the staff is very helpful and they went the extra mile by giving him a ride home.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/15/2018

Thank you for taking the time to answer our phone survey.  We're grateful for you and glad you come here for all you car needs!


JD
John D.
Cleveland, OH
Volkswagen Passat
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
John said this business handled an emergency and did it on time. They were very pleasant and easy to deal with.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/15/2018

Thank you John for being a loyal customer of Drellishak's.  We are glad we could get your car in and out with ease.  Like us on Facebook to stay up to date on car tips, contests, and more!


JC
James C.
Westlake, OH
Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
James said the business did everything she asked and they did it in a timely fashion.
This review was collected via phone interview by Customer Research Inc.
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/15/2018

Thank you James for your business.  We appreciate it!  Thanks for taking the time to answer our phone survey.  


Anonymous avatar
Verified Customer
North Olmsted, OH
Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
5 Stars !!!
Excellent as usual !!
Frank & Debbie C., owner from Drellishak's Auto Care responded on 05/15/2018

Thank you for your awesome review!! 


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