Duncan Auto Body - Allentown

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

378 Reviews

97% Would Recommend
Latest Review about 1 year ago

Reviews


JN
Joanne N.
Macungie, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2017
Pleasant experience
I recently had vandalism done to the doors on my vehicle. Duncan Auto Body did a great job repairing the damage. They have a very pleasant staff. Thank you again for service.

RH
Reed H.
Emmaus, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2015
Final conclusion
As an employer I can commend the owners for reaching out and taking care of a minor situation. I found the owners of Duncan to personally handle customer service. That is hard to find anywhere!!!!!
Eric H. from Duncan Auto Body - Allentown responded on 04/30/2015

Reed,
Thank You for your kind words and thank you for your business. We appreciate your trust in our company.


RH
Reed H.
Emmaus, PA
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2015
quality
Quality was good. Had a set of seat belts for the antigue car. one missing, was told they didn't see it. I wish they would have just purchased me a new one from ebay and review would be good

WL
William L.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2014 Category: Collision
William said this business has a good reputation and he chose them based on the quality of their work.
This review was collected via phone interview by Customer Research Inc.

TB
Theodore B.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2014 Category: Collision
Spoke with Kathryn. She said they have always been excellent.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Pennsylvania
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2014 Category: Collision
Dan said he is very pleased with the end result of the repair. He was not satisfied with the communication due to it taking a long time to get the parts and he was not informed of the delay.
This review was collected via phone interview by Customer Research Inc.

RN
Richard N.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2014 Category: Collision
Richard said this business did a great job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

FS
Francine S.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2014 Category: Collision
Francine said they did a very nice job fixing her vehicle.
This review was collected via phone interview by Customer Research Inc.

CM
Cecelia M.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2014 Category: Collision
Cecilia said she was provided with excellent customer service. It was done at a reasonable price and in reasonable time.
This review was collected via phone interview by Customer Research Inc.

LG
Loretta G.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2014 Category: Collision
Loretta said she was very pleased with the repairs.
This review was collected via phone interview by Customer Research Inc.

CS
Carl S.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2014 Category: Collision
Carl said they do great work.
This review was collected via phone interview by Customer Research Inc.

JR
Jerry R.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2014 Category: Collision
Jerry said the facility was very thorough and the staff was very polite. They got done what needed to be done. She did have to go back a second time to get the repairs finished because the facility overlooked the second page of the estimate, which is why it was delayed. She did not elaborate on how much longer it took
This review was collected via phone interview by Customer Research Inc.

RD
Richard D.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2014 Category: Collision
Richard said the business did very well with the service it provided him
This review was collected via phone interview by Customer Research Inc.

RM
Rachel M.
Pennsylvania
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/15/2014 Category: Collision
Rachel said she wasn't satisfied with her overall experience because of the condition of the vehicle when she picked it up. The buffing was off, over spray was all over the vehicle, the sunroof wasn't right and the vehicle was very dirty. After dealing with everything she was satisfied with the end results. The microphone to the blue tooth still isn't working but she decided to let it go. To get the blue tooth fixed she would have to drive an hour one way and she doesn't want to deal with it. The vehicle was delayed 2 days but she wasn't given a reason for the delay. Brian did a good job with the estimate. She wouldn't recommend the business because of everything already shared.
This review was collected via phone interview by Customer Research Inc.

SE
Sarah E.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2014 Category: Collision
Sarah said they did a good job and there does not seem to be any issues.
This review was collected via phone interview by Customer Research Inc.

JC
Joe C.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2014 Category: Collision
Joe said this business did a wonderful job and the paint matches.
This review was collected via phone interview by Customer Research Inc.

LF
Lauren F.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2014 Category: Collision
Spoke with Bill. He said the facility kept him informed every step of the way. The quality of the repair was perfect and they were very responsive.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2014 Category: Collision
Robert said everything was done on time and done well. Everything was fine and the facility is a fine business.
This review was collected via phone interview by Customer Research Inc.

RB
Rebecca B.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2014 Category: Collision
Spoke with James. He said they finished the work on time. He son recommended the business.
This review was collected via phone interview by Customer Research Inc.

JK
Joseph K.
Pennsylvania
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2014 Category: Collision
Joseph said this business did everything they were supposed to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 378 in total